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Not happy with virgin box
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Old 28-04-2024, 21:10   #1
andrewshearman
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Not happy with virgin box

Virgin media 360 box resets a lot.

The engineers replace my box and this keeps happening I have had 5 boxes its it these boxes?
I have had an new box this has happened

My box reset twice today on the 27th April

my set top box has now switched itself off at 3:17 pm

Set top box reset at 7:57

28 April

The picture froze and I had to reset my box at 2:17 pm and would not switch back on

very un unhappy I am disabled and really on my TV a lot




Thanks Andrew Shearman.

Last edited by andrewshearman; 28-04-2024 at 21:31. Reason: not happy with virgin
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Old 28-04-2024, 21:33   #2
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Re: not happy with birgin

Safe to say it's not the boxes. It's something environmental. Maybe your TV, maybe the power supply, maybe something else.

Start by making sure the box is plugged into its own wall socket, not an extension lead.
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Old 28-04-2024, 21:44   #3
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Re: not happy with birgin

did that already
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Old 28-04-2024, 21:51   #4
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Re: not happy with birgin

Have you got another TV you can try with it?
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Old 29-04-2024, 00:25   #5
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Re: not happy with birgin

I really wish you would do proper titles "not happy with birgin" ?

Updated.
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Old 29-04-2024, 05:25   #6
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Re: not happy with birgin

Over heating due to surroundings?

Quote:
Originally Posted by spiderplant View Post
Safe to say it's not the boxes. It's something environmental. Maybe your TV, maybe the power supply, maybe something else.

Start by making sure the box is plugged into its own wall socket, not an extension lead.
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Old 29-04-2024, 08:52   #7
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Re: Not happy with virgin box

We had some local issues with power in the neighbourhood some time back and we found that the Virgin box was very sensitive to power fluctuations compared to other devices such as PCs and routers in the house. We would see the slightest flicker of lights and the box would reboot straight away. The only other electrical item affected was the clock on the oven for some reason.

Took ages to get it fixed. UK Power Networks who are the distributor in our area were pretty helpful to be honest. At first, the said there were no outages but we kept a diary and they identified the issue as a load switching problem and fixed it
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Old 29-04-2024, 09:24   #8
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Re: not happy with birgin

Quote:
Originally Posted by spiderplant View Post
Safe to say it's not the boxes. It's something environmental. Maybe your TV, maybe the power supply, maybe something else.

Start by making sure the box is plugged into its own wall socket, not an extension lead.
Sorry but you said that about the box I had. Replaced box, after a long battle has had no problems
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Old 29-04-2024, 10:05   #9
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Re: Not happy with virgin box

A recent power outage fried one of my V6 boxes, which Virgin duly changed. It’s now on a surge-protected 4-way multi-socket, along with the router.

No problems with it since.
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Old 14-05-2024, 23:08   #10
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Re: Not happy with virgin box

my box is Over heating I smelled burning a few days a go are the 360 boxes no good
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Old 15-05-2024, 08:22   #11
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Re: Not happy with virgin box

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Originally Posted by andrewshearman View Post
my box is Over heating I smelled burning a few days a go are the 360 boxes no good
If you think there is a problem with your box, you need to report it to Virgin Media.
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Old 15-05-2024, 11:06   #12
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Re: Not happy with virgin box

Quote:
Originally Posted by spiderplant View Post
If you think there is a problem with your box, you need to report it to Virgin Media.
True but must say good luck with getting them to do anything about it
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