350M : Poor connection and packet loss

[rtho782]

This is what I am seeing right now....

https://ibb.co/nBXdtWm

The packet loss had actually gone away this morning.

[spiderplant]

I've logged out now, but that's much worse than the losses I was seeing an hour ago (around 2-3%, similar to those you reported at the start of the thread). I wonder if you now also have a separate problem. Have you rebooted your Hub recently?

[rtho782]

Thanks for your help, it's crazy that the only method for me to get help seems to be the goodwill of an offduty employee on an unofficial forum!!

This is what it looks like now:



As you can see, whatever it is started at ~2035 last night. I did try rebooting the hub shortly after that to no avail.

---------- Post added at 11:24 ---------- Previous post was at 10:34 ----------

And we seem to have returned to normal!!



Not sure what it was but I'll give you credit!

[fizzyade]

I wish the business side had a forum like the residential side does, it would be so much easier. I lose the will to live every time I speak to tech support on the phone.

I noticed this morning, it's likely that the VirginMedia node in question is just dropping ICMP packets due to load issues as the ICMP echo response were all coming back from the destination, but it wasn't doing this yesterday.

[rtho782]

You manage to speak to Tech Support on the phone? That's amazing.

Honestly, with the exception of here, (spiderplant is very helpful, but I mean he's, I assume, a VM employee, doing this on his own back on an unofficial forum), the issues with VM are not as infuriating as the support interaction with them.

[fizzyade]

Yeah, but they read from the script, go off script and it's a nightmare. At least with residential accounts there's an electronic way of sorting issues, but us business customers are stuck with terrible call centres. The online chat seems pot luck as to whether it's ever up as well.

You'd have thought that having a forum for business customers would be a massive help and a much better use of resources than having people sitting in call centres.

Incidentally the packet loss I showed a couple of posts up has now stopped.

[fizzyade]

Spoke too soon!