Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | IOS TV Control app - VERY SLOW

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service

IOS TV Control app - VERY SLOW
Reply
 
Thread Tools
Old 17-01-2019, 23:18   #1
Jacquesb
cf.addict
 
Join Date: Dec 2003
Location: Glasgow & France
Age: 75
Services: VM phone , 2xV6 (Full house XL), ViViD200 Optical fibre BB. Stream - Netflix, iPlayer,
Posts: 106
Jacquesb is an unknown quantity at this point
IOS TV Control app - VERY SLOW

I use the Virgin IOS TV Control app, which is extremely slow & very frustrating, especially on initial connection.

I have been using for some years (?) and I think it has really slowed down relatively recently. For me after about 20 seconds, a white band appears with the word “Connecting” on it and then after another 30-40 seconds, (and these times are typical for me) I will finally be able to see the TV Guide. From then on, it normally functions well and I find it very useful, whether at home or elsewhere.

At home, I have Vivid 200 Broadband, 2 x V6 boxes and I am using the app on an iPhone 6s Plus, which while not the latest & greatest, runs all other apps very quickly indeed so I don’t find the opening performance of this particular app acceptable. It doesn’t do Virgin Media and their customer satisfaction ratings any favours when it appears that this app is being neglected of performance and latest phone support updates.

Must do better!
__________________
Jacquesb is offline   Reply With Quote
Advertisement
Old 18-01-2019, 10:43   #2
RobboEdin
cf.mega poster
 
RobboEdin's Avatar
 
Join Date: Oct 2009
Posts: 2,065
RobboEdin has reached the bronze age
RobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze age
Re: IOS TV Control app - VERY SLOW

This issue is well documented and discussed on the Virgin Media Community Forum.
It was the change to 5.7.6.RC20 software on V6 around six months ago which introduced the slow connection.
RobboEdin is offline   Reply With Quote
Old 18-01-2019, 11:10   #3
mrmistoffelees
067
 
mrmistoffelees's Avatar
 
Join Date: Jul 2007
Location: Middlesbrough
Age: 47
Services: Many
Posts: 4,585
mrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronze
mrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronze
Re: IOS TV Control app - VERY SLOW

Quote:
Originally Posted by RobboEdin View Post
This issue is well documented and discussed on the Virgin Media Community Forum.
It was the change to 5.7.6.RC20 software on V6 around six months ago which introduced the slow connection.

Would you possibly have a link to this? TIA
__________________
Nerves of steel, heart of gold, knob of butter......
mrmistoffelees is offline   Reply With Quote
Old 18-01-2019, 13:58   #4
RobboEdin
cf.mega poster
 
RobboEdin's Avatar
 
Join Date: Oct 2009
Posts: 2,065
RobboEdin has reached the bronze age
RobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze age
Re: IOS TV Control app - VERY SLOW

Here’s an example:
https://community.virginmedia.com/t5...t/td-p/3765398
RobboEdin is offline   Reply With Quote
Old 18-01-2019, 17:49   #5
Jacquesb
cf.addict
 
Join Date: Dec 2003
Location: Glasgow & France
Age: 75
Services: VM phone , 2xV6 (Full house XL), ViViD200 Optical fibre BB. Stream - Netflix, iPlayer,
Posts: 106
Jacquesb is an unknown quantity at this point
Re: IOS TV Control app - VERY SLOW

Thanks Robbo.

Oh dear, I read through 6 pages of this from July last year - there are quite a few unhappy punters!
__________________
Jacquesb is offline   Reply With Quote
Old 30-01-2019, 13:09   #6
mrmistoffelees
067
 
mrmistoffelees's Avatar
 
Join Date: Jul 2007
Location: Middlesbrough
Age: 47
Services: Many
Posts: 4,585
mrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronze
mrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronze
Re: IOS TV Control app - VERY SLOW

New version of app has been released for iOS at least in the past couple of days. Fixes the issue (or does in my case)

time for connection/tv guide to show is now approx 15 seconds

App version v4.4(1215101)
__________________
Nerves of steel, heart of gold, knob of butter......
mrmistoffelees is offline   Reply With Quote
Old 30-01-2019, 13:17   #7
RobboEdin
cf.mega poster
 
RobboEdin's Avatar
 
Join Date: Oct 2009
Posts: 2,065
RobboEdin has reached the bronze age
RobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze age
Re: IOS TV Control app - VERY SLOW

Quote:
Originally Posted by mrmistoffelees View Post
New version of app has been released for iOS at least in the past couple of days. Fixes the issue (or does in my case)

time for connection/tv guide to show is now approx 15 seconds

App version v4.4(1215101)
It should be much shorter than 15 seconds. It’s under 3 seconds in my experience.
RobboEdin is offline   Reply With Quote
Old 30-01-2019, 13:40   #8
mrmistoffelees
067
 
mrmistoffelees's Avatar
 
Join Date: Jul 2007
Location: Middlesbrough
Age: 47
Services: Many
Posts: 4,585
mrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronze
mrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronze
Re: IOS TV Control app - VERY SLOW

Quote:
Originally Posted by RobboEdin View Post
It should be much shorter than 15 seconds. It’s under 3 seconds in my experience.

My V6 has seriously poor wifi connectivity, so it's on 100mb switch to very early Homeplugs which could be causing the delay...


Damn site better than the 40-60 seconds it used to be though
__________________
Nerves of steel, heart of gold, knob of butter......
mrmistoffelees is offline   Reply With Quote
Old 30-01-2019, 13:51   #9
RobboEdin
cf.mega poster
 
RobboEdin's Avatar
 
Join Date: Oct 2009
Posts: 2,065
RobboEdin has reached the bronze age
RobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze age
Re: IOS TV Control app - VERY SLOW

Quote:
Originally Posted by mrmistoffelees View Post
My V6 has seriously poor wifi connectivity, so it's on 100mb switch to very early Homeplugs which could be causing the delay...


Damn site better than the 40-60 seconds it used to be though
Yes, that would likely explain it. I have a rock solid 5GHz connection to V6 from Hub 3.0, always showing an 866 Mbps connection speed.
RobboEdin is offline   Reply With Quote
Old 30-01-2019, 15:10   #10
mrmistoffelees
067
 
mrmistoffelees's Avatar
 
Join Date: Jul 2007
Location: Middlesbrough
Age: 47
Services: Many
Posts: 4,585
mrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronze
mrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronzemrmistoffelees is cast in bronze
Re: IOS TV Control app - VERY SLOW

Quote:
Originally Posted by RobboEdin View Post
Yes, that would likely explain it. I have a rock solid 5GHz connection to V6 from Hub 3.0, always showing an 866 Mbps connection speed.
Yup... my router is approx 50 metres away from my v6... Mesh WiFI is going to be the way to go if i can convince the wife to let me spend the money
__________________
Nerves of steel, heart of gold, knob of butter......
mrmistoffelees is offline   Reply With Quote
Old 30-01-2019, 20:28   #11
Hugh
laeva recumbens anguis
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,044
Hugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: IOS TV Control app - VERY SLOW

Quote:
Originally Posted by RobboEdin View Post
It should be much shorter than 15 seconds. It’s under 3 seconds in my experience.
My connection (iPad to V6) is also under 3 seconds.
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it
.
If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 09:25.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.