50M Think Broadband Ping Monitor Results (POST YOURS) - Page 17

jcw00 · 09-04-2011, 15:02

Quote:

Originally Posted by Neo-Tech

Are you sure nothing is running on your network, jcw00?

Only vonage, but we dont make that many calls.

Neo-Tech · 09-04-2011, 17:39

Hmm, might be an idea to try turn it off for the night or something?

apcyberax · 10-04-2011, 12:31

mine but things to remember. the ping is coming from outside the uk so it will add time to the pings. times so 50ms look like but its really not

---------- Post added at 12:31 ---------- Previous post was at 12:19 ----------

Sorry i was wrong looks like it is in the UK

Bullstein · 10-04-2011, 14:30

I don't know why the line appears unstable, I'm not using the Internet all day and at times the ping is low and stable then periods where it jumps up and down to 60ms

Virgin 50MB with modem and Netgear WNDR3700

craigj2k12 · 10-04-2011, 14:52

Quote:

Originally Posted by Bullstein

I don't know why the line appears unstable, I'm not using the Internet all day and at times the ping is low and stable then periods where it jumps up and down to 60ms

Virgin 50MB with modem and Netgear WNDR3700

other users on the same channel

Neo-Tech · 10-04-2011, 16:34

Mine for today. Same as usual.

Minichip · 10-04-2011, 20:49

Like this for 3.5 months......

http://www.thinkbroadband.com/ping/s...0-04-2011.html

pip08456 · 10-04-2011, 21:46

Quote:

Originally Posted by Minichip

Like this for 3.5 months......

http://www.thinkbroadband.com/ping/s...0-04-2011.html

Is that daily or just weekends? Weekends would be bad enough but if it's daily as well!

pabscars · 10-04-2011, 21:59

I think that graph is a bit suspect pip, surely if it were that bad you'd expect see shed loads of packet loss

Ignitionnet · 10-04-2011, 22:22

Quote:

Originally Posted by Minichip

Like this for 3.5 months......

http://www.thinkbroadband.com/ping/s...0-04-2011.html

Hmm.

If it's not you caning your service I'd check your wireless network out. That's heavy utilisation on your modem not a VM problem.

Note how there's no ramp up of the pings as is normally seen when there's oversubscription, just an instant jump from ok to awful. Dire readout is just a click of the download/upload button away from the fine one.

---------- Post added at 22:22 ---------- Previous post was at 22:20 ----------

Roll on the network upgrades in this area.

Minichip · 10-04-2011, 23:00

This is a true status of my 50mb connection, i have been going on at Vm since mid Dec.. had 7 engineers visit, 3 of these by senior engineers, they swapped me out to super hub (and changed it 3 times), replaced my underground cable 4 weeks ago, its got worse, tonight on speedtest 1.5mb down !!!, the last visit from senior tech said nothing we can do wait for firmware upgrade on super hub... I am giving up, I have took off 9 days for visits, 2 nobody turned up!!, sick of talking to india as they go through the same checks all the time then send an engineer out, I have some recordings of the conversations I had (my answer phone records all tel: .... so chaps any ideas where I go from here..

This was yesterday http://www.thinkbroadband.com/ping/s...9-04-2011.html

Last Monday http://www.thinkbroadband.com/ping/s...4-04-2011.html

this is the day I installed the thinkbroadband etc : http://www.thinkbroadband.com/ping/s...9-03-2011.html

any ideas what I do now, only on 2 occasions on 35 tel: calls did I get to speak to anyone in the uk and guess what they did , promised me to transfer to someone in uk and bump back in india.( i dont mean to say anything about the techs in india, as front line they are good, but once it isnt on there screens , they cannot do anything else but send a tech out, very very frustrating)
All recorded!!!!!

sorry chaps , the wireless is turned off and all other settings are directed by techs.

pabscars · 11-04-2011, 08:12

Quote:

Originally Posted by Minichip

This is a true status of my 50mb connection, i have been going on at Vm since mid Dec.. had 7 engineers visit, 3 of these by senior engineers, they swapped me out to super hub (and changed it 3 times), replaced my underground cable 4 weeks ago, its got worse, tonight on speedtest 1.5mb down !!!, the last visit from senior tech said nothing we can do wait for firmware upgrade on super hub... I am giving up, I have took off 9 days for visits, 2 nobody turned up!!, sick of talking to india as they go through the same checks all the time then send an engineer out, I have some recordings of the conversations I had (my answer phone records all tel: .... so chaps any ideas where I go from here..

This was yesterday http://www.thinkbroadband.com/ping/s...9-04-2011.html

Last Monday http://www.thinkbroadband.com/ping/s...4-04-2011.html

this is the day I installed the thinkbroadband etc : http://www.thinkbroadband.com/ping/s...9-03-2011.html

any ideas what I do now, only on 2 occasions on 35 tel: calls did I get to speak to anyone in the uk and guess what they did , promised me to transfer to someone in uk and bump back in india.( i dont mean to say anything about the techs in india, as front line they are good, but once it isnt on there screens , they cannot do anything else but send a tech out, very very frustrating)
All recorded!!!!!

sorry chaps , the wireless is turned off and all other settings are directed by techs.

The best advice is fire off an email to the CEO of Vm, showing detailed evidence of your issues to the address below.

neil.berkett@virginmedia.co.uk

Fingers crossed one of the office staff should pick it up get in contact pretty sharpish.

rwbarrett · 11-04-2011, 22:16

I'm very jealous of most of the graphs in this thread. Virgin tell me their numbers say theres no problem with my connection.

decide for yourself after looking at my thinkbroadband chart below -

[img]Download Failed (1)[/img]

Neo-Tech · 11-04-2011, 22:20

I can relate to your first TBB. Mine a few months ago.

After complaining, it's this now:

Although I'm not on that network anymore. lol

Here's mine:

Red line is me changing settings.

Chrysalis · 12-04-2011, 02:18

interesting changes on how superhub acts to vmng300.

here is last mondays superhub graph. Note the average jitter increases a bit during peak, but the yellow spikes never go very high. But they also never go low either.

here is my vmng300 from monday (partial). The yellow spikes on it noticebly higher however also drops to low levels, the average jitter is noticebly lower.

My actual performance still has much less jitter and laggyness so I am assuming the reason for the yellow jumping up and down on the vmng300's is a prioritisation system it has on packets, if its too busy it delays the responses. Although I dont think thats the explanation for the 9pm spike. So the superhub graph probably looks overall cleaner due to the missing spikes but I would say the thinner blue line means more and the fact my usage and pingtest.net show very low jitter. 9pm could have simply been congestion since its in the middle of peak but I have not had the superhub do that for weeks.