VM admit that STM hours vary without notice - Page 2

HDFootyMan · 23-03-2008, 13:10

Quote:

Originally Posted by brundles

Not happy at all at that admission.

Same here. Whoever updates the website should be sacked.

First its the XL+/Triple XL package, which I didn't know about until a visit to another cable forum, and now the STM times change at the weekend????

And yet none of this info is on the website.

Simply not good enough.

23-03-2008, 13:11

Quote:

Originally Posted by ceedee

Left-hand / right-hand problem?

Yes...as STM times are changing soon. (Only for really oversubscribed areas, this is so VM dont have to pay to upgrade anything)

moaningmags · 23-03-2008, 13:12

Originally Posted by ceedee
Left-hand / right-hand problem?

Nope, just a case of making support look stupid and unreliable to customers.
We'll no doubt find out after the rest of the world.

Gary L · 23-03-2008, 13:15

Quote:

Originally Posted by ceedee

Kind Regards
Dxxx Lxxxxxx
Virgin Media Technical Support

Just wondering why you have to hide the identity of the person you are quoting?

TheNorm · 23-03-2008, 13:16

Why don't VM use a "rolling" STM system, where high users are capped only when the network traffic is heavy? If traffic is not suffering, there is no need for STM.

For example, if traffic is 90% capacity at 8.30pm, the top 3% downloaders (over the past hour) are capped. The situation is reviewed every half hour.

ceedee · 23-03-2008, 13:32

Quote:

Originally Posted by Gary L

Just wondering why you have to hide the identity of the person you are quoting?

I only obscured the full name of the TS staff as Gavin had edited the full name of the sender of the original email and I've no wish to offend him.

I have no wish to make this personal and the person's name is easily identifiable by looking in the newsgroup if you're curious.

Stuart · 23-03-2008, 14:14

We don't generally allow people to publish personal details of employees because it can cause hassle for the employees. If a person has done something good, they can end up flooded with emails.

If they have done something bad and it has been raised with VM (either by the customer, or one of our contacts) then publishing their details can interfere with the resulting investigation.

Toto · 23-03-2008, 19:23

Quote:

Originally Posted by TraxData

Yes...as STM times are changing soon. (Only for really oversubscribed areas, this is so VM dont have to pay to upgrade anything)

So those areas won't be offered 50Mb service? Or is this just your personal opinion?

popper · 23-03-2008, 19:54

Quote:

Originally Posted by Toto

It does make the STM system a bit of a farce in my opinion. VM have announced the peak times STM kicks in, thereby encouraging heavy users to download off-peek. Now they appear to be moving the goal posts a little without any supporting information.

Poor in my opinion, although I do agree with the STM policy in principal.

its far more than moving the goal posts a little...though.

it appears from the OP info, that infact it is now in operation at anytime of the day, not just the officially Notifyed 4pm-9pm only.

at least every weekend and BH, perhaps even your average week day now?.

---------- Post added at 19:54 ---------- Previous post was at 19:43 ----------

Quote:

Originally Posted by whydoIneedatech

Some weekday times are slowly changing depending on region and UBR capacity.

you say that like its perfectly fine for Virgin Media to totally ignore their very own T&C contract setting out the legally binding 30 day 'official notice' of any chance BEFORE they activate the option they want to change

Toto · 23-03-2008, 19:55

Actually, I found a post on the VM newsgroups, and it seems our O/P was given some innacurate info. LOL.

Quote from Virginmedia.discussion.broadband....

Quote:

Hi ceedee

I can confirm that this information is incorrect, the operating times for
STM do not change. Whilst we are aware of instances of it triggering
outside the normal hours, these cases are usually escalated to find the cause

They admit there may be faults that trigger STM out of the hours stated though.

How odd isn't it?

cleshe · 23-03-2008, 20:35

Quote:

Originally Posted by Toto

Actually, I found a post on the VM newsgroups, and it seems our O/P was given some innacurate info. LOL.

Quote from Virginmedia.discussion.broadband....

They admit there may be faults that trigger STM out of the hours stated though.

How odd isn't it?

I found the same thread on the newsgroup.You beat me to it! congrats.

23-03-2008, 20:36

Quote:

Originally Posted by Toto

Actually, I found a post on the VM newsgroups, and it seems our O/P was given some innacurate info. LOL.

Quote from Virginmedia.discussion.broadband....

They admit there may be faults that trigger STM out of the hours stated though.

How odd isn't it?

I can assure you, STM times are going to change in some areas, if you want to know how good my info is you can go back and look how i've been right every time so far

Again, this is only for area's that are really oversubscribed.

There have been numerous times where people have been shaped way before 4pm, that was because of the STM trials.

As for where i got the info, someone high up at VM =)

AbyssUnderground · 23-03-2008, 20:38

This will be why I was STM'ed this morning at 11.30am then... VERY annoyed since I needed to send someone a file quickly only to find my upload limited to 100Kbps

Toto · 23-03-2008, 20:39

Quote:

Originally Posted by TraxData

I can assure you, STM times are going to change in some areas, if you want to know how good my info is you can go back and look how i've been right every time so far

Again, this is only for area's that are really oversubscribed.

There have been numerous times where people have been shaped way before 4pm, that was because of the STM trials.

As for where i got the info, someone high up at VM =)

I'm not doubting they will change in some areas, considering the times have already changed this year.

Can you confirm that not all areas will be upgraded to 50Mb, as per your previous post about VM not wanting to perform upgrades?

piggy · 23-03-2008, 20:53

Quote:

Originally Posted by Toto

I'm not doubting they will change in some areas, considering the times have already changed this year.

Can you confirm that not all areas will be upgraded to 50Mb, as per your previous post about VM not wanting to perform upgrades?

all areas are not even digital yet so its a given that all areas will not be 50mb enabled