350M : Unable to connect or login to Battle.net app, WoW or mobile app

[dbateman2k5]

Hi.

Battle.net, WoW and Mobile App will not connect on my home broadband, if I switch to VPN (UK) it will connect and I can play. The mobile app works via 4G, but not of WiFi (via my home broadband).

It was working fine yesterday up until 5pm when I switched off PC to have dinner. Switched on PC afterwards and it won’t connect/login, tho I can access website and forums without issues and all other sites load fine and have tested that my internet is working.

I have switched off both router and Virgin Media hub, then first booted up hub (which is in modem mode), then booted up router.

I’m using OpenDNS for my DNS servers, as I know that my Virgin Media's DNS servers can be unreliable. I also doubt this is this issue, as game was working yesterday and I’ve been using OpenDNS for years with no issues.

Starting to think it’s something to do with my Virgin Media, if things work via VPN and mobile app works via 4G.

UPDATE

After further tests, which involved resetting the router’s DNS servers to Virgin Media's DNS servers. The same issue is still occurring, no connection/unable to login to Battle.net, WoW or mobile app.

So that rules out a DNS issue on my end, but doesn’t rule out any issues with Virgin Media. Unable to find anything that’s been reported to Virgin Media about connection issues with Battle.net, WoW or mobile app.

[Carth]

Probably won't do you much good, but others with problems here

https://downdetector.co.uk/status/battle-net/

Top few comments are from last night & today. I guess at least you can stop looking at your settings etc.

[dbateman2k5]

Spoke to VM, they said there's no issues with their equipment and asked why I'm using hub in modem mode. Told them it's been in modem mode ever since I had the Hub 3 as I prefer using my own router.

Anyway, changed DNS server from OpenDNS to Google then rebooted my router, and I can now connect/login to Battle.net, WoW and mobile app.

Any ideas how I fix issue with OpenDNS ?

[dbateman2k5]

Finally found the real issue.

Battle.net's IP had become blocked in the router's firewall.

Unblocked & whitelisted it, switched back to OpenDNS, and all is fine.

Battle.net loads, game loads, and mobile app works. Not sure why Battle.net's IP had become blocked, but at least issue is finally resolved.

[Martin_D]

Originally Posted by dbateman2k5

Finally found the real issue.

Battle.net's IP had become blocked in the router's firewall.

Unblocked & whitelisted it, switched back to OpenDNS, and all is fine.

Battle.net loads, game loads, and mobile app works. Not sure why Battle.net's IP had become blocked, but at least issue is finally resolved.

Just a false positive happens some times with Skynet, Happy you got it resolved