18-02-2019, 11:23
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#1
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Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
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Hub 3 updated
9.1.1802.610
Showing a "flashing" red 'phone symbol.
18/02/2019 10:30:54 notice SW Download INIT - Via Config file
18/02/2019 10:33:24 notice SW download Successful - Via Config file
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19-02-2019, 19:23
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#2
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Hub 3 updated
Interesting, are they about to trial VoIP?
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19-02-2019, 19:52
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#3
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
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Re: Hub 3 updated
Quote:
Originally Posted by Brunel
9.1.1802.610
Showing a "flashing" red 'phone symbol.
18/02/2019 10:30:54 notice SW Download INIT - Via Config file
18/02/2019 10:33:24 notice SW download Successful - Via Config file
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I am on : 9.1.1802.610 no flashing phone symbol
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19-02-2019, 19:55
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#4
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Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
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Re: Hub 3 updated
Already on VOIP.
A number of others have same problem: https://tinyurl.com/y392sstu
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19-02-2019, 20:32
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#5
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Barking up the wrong tree
Join Date: Jul 2007
Location: The North, Beyond Winterfell
Age: 40
Services: VM Gig1
Posts: 103
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Re: Hub 3 updated
How do you get on VOIP?
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19-02-2019, 21:19
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#6
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Hub 3 updated
Quote:
Originally Posted by Ken W
I am on : 9.1.1802.610 no flashing phone symbol
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I had to reboot the Hub 3 to get a SW download. Now the GUI is playing up!
__________________
Seph.
My advice is at your risk.
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19-02-2019, 21:22
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#7
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cf.geek
Join Date: Mar 2004
Services: Tivo V6 - L TV/XL Phone /200Mb BB
Posts: 896
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Re: Hub 3 updated
Confirming that the upload signal is showing very low levels, like 4.5 instead of 45.
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19-02-2019, 23:01
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#8
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,254
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Re: Hub 3 updated
Glad I am still on 608, I guess I will dig out the black tape ready!
It's ridiculous so many people reporting this and no fix yet.
__________________
PSN: Snoopzster
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19-02-2019, 23:09
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#9
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Hub 3 updated
Quote:
Originally Posted by Aye Up
How do you get on VOIP?
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You can't choose. Virgin Media will put you on it if they need to.
__________________
I work for Virgin Media but all views are my own.
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19-02-2019, 23:24
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#10
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cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
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Re: Hub 3 updated
Software version: 9.1.1802.610, no flashing lights but not noticed any change either. BQM looks good so far.
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19-02-2019, 23:46
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#11
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cf.geek
Join Date: Nov 2011
Location: United Kingdom
Services: YouFibre | Lebara Sim x 2| Plex
Posts: 883
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Re: Hub 3 updated
I was on 9.1.1802.610 for testing but now been moved on to 9.1.116.608 I have Virgin VOC
Quote:
Originally Posted by raging bull
Confirming that the upload signal is showing very low levels, like 4.5 instead of 45.
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Bug
Last edited by Martin_D; 19-02-2019 at 23:55.
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20-02-2019, 10:29
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#12
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cf.geek
Join Date: Nov 2011
Location: United Kingdom
Services: YouFibre | Lebara Sim x 2| Plex
Posts: 883
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Re: Hub 3 updated
Looks like am back on 9.1.1802.610 after an upgrade on our CMTS to 32 Downstream channels & 6 Upstream channels
20/02/2019 10:04:0 notice SW Download INIT - Via Config file
20/02/2019 10:06:3 notice SW download Successful - Via Config file
Now locked to 5 upstreams
Quote:
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300087 4.5 5120 64 qam 1
2 32600048 3.95 5120 64 qam 5
3 39399986 4.1 5120 64 qam 4
4 46200053 4.2 5120 64 qam 3
5 53700029 4.35 5120 64 qam 2
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Quote:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 3.2 38 256 qam 21
2 195000000 4.4 40 256 qam 8
3 203000000 4.1 38 256 qam 9
4 211000000 3.9 38 256 qam 10
5 219000000 3.7 40 256 qam 11
6 227000000 3.5 38 256 qam 12
7 235000000 3.4 38 256 qam 13
8 243000000 3.2 38 256 qam 14
9 251000000 3 38 256 qam 15
10 259000000 2.9 38 256 qam 16
11 267000000 3 40 256 qam 17
12 275000000 2.2 38 256 qam 18
13 283000000 1.5 38 256 qam 19
14 291000000 2 38 256 qam 20
15 307000000 3.5 38 256 qam 22
16 315000000 3.9 40 256 qam 23
17 323000000 4 38 256 qam 24
18 363000000 4.1 40 256 qam 25
19 371000000 4 38 256 qam 26
20 379000000 3.9 38 256 qam 27
21 387000000 3.5 38 256 qam 28
22 395000000 3.5 40 256 qam 29
23 403000000 3.4 38 256 qam 30
24 411000000 3 38 256 qam 31
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Last edited by Martin_D; 20-02-2019 at 11:16.
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20-02-2019, 11:27
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#13
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Chief Mechanical Engineer
Join Date: Jul 2014
Location: WEST RIDING of YORKSHIRE.
Services: V.M. M. 125
November 6 2018. Finally connected.
Posts: 262
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Re: Hub 3 updated
From V.M.
"The flashing red light is due to an issue we're aware of and the teams are working on getting it sorted asap. Sorry for any concern this may have caused.
If you do experience any problems with the service, or if there's anything else we can help with please don't hesitate to let us know."
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20-02-2019, 12:35
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#14
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Hub 3 updated
Thee upstream power is a decimal point out! Who checks the firmware? A lock of product assurance.
Also nothing in the VM forums on what this release does/fixes. Typical.
__________________
Seph.
My advice is at your risk.
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20-02-2019, 12:52
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#15
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cf.addict
Join Date: Mar 2007
Posts: 412
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Re: Hub 3 updated
I think over the years I been with NTL/Virgin it's been a race to the bottom. Yes, they may keep speeds up, but it's become a poor place for Customer support and QA for firmware. As you say Seph they can't even produce firmware Version Release notes
You would nearly think they are only in it for the money ……..
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