Virgin Media Customer Service- Your Personal Experience - Page 19

Kymmy · 15-10-2009, 14:31

Quote:

Originally Posted by Seraphina

Now bear this in mind please my husband is a microsoft systems engineer and has been for 25 years.

25 years... WOW!!! That's even before the Microsoft release of NT3.1 which had the very first certified engineers...(no-one realy bothered before then as MS wasn't networked unless of course you used it as a client for netware) Oh wait 1993 was only 16 years ago... WOOPS!!!

And NB himself pointed him towards hear and not their own official forums

Sir John Luke · 15-10-2009, 14:40

Quote:

Originally Posted by Kymmy

25 years... WOW!!! That's even before the Microsoft release of NT3.1 which had the very first certified engineers...(no-one realy bothered before then as MS wasn't networked unless of course you used it as a client for netware) Oh wait 1993 was only 16 years ago... WOOPS!!!

And NB himself pointed him towards hear and not their own official forums

1) Microsoft have been around longer than 25 years - who said anything about 'certified' engineers.
2) Neil Berkett (allegedly) admitted traffic shaping was in place - I think you misread what was posted. I do, however, have serious doubts that it was NB himself - more likely someone in the CEO's office.

Seraphina · 15-10-2009, 14:43

Quote:

Originally Posted by Kymmy

25 years... WOW!!! That's even before the Microsoft release of NT3.1 which had the very first certified engineers...(no-one realy bothered before then as MS wasn't networked unless of course you used it as a client for netware) Oh wait 1993 was only 16 years ago... WOOPS!!!

And NB himself pointed him towards hear and not their own official forums

I know for a fact how long my husband has worked in the computer industry. becasue I AM MARRIED TO HIM. and as for the CEO of virgin. he released us from our contact with no more charges.

ADMIN EDIT (Russ) - Watch your tone please.

netman · 04-11-2009, 23:07

I have been a Virgin Media customer for four days now. I am going to cancel my contract tomorrow. I have tryed to phone an all four evenings now and have held for 30 to 35 mins at a time and never got through. All I want from them, is to be able to use the moden through a hub or inteligent switch so that I can run four computers on the NET. I have read on the WEB that this is not possible and a router will be required. I can not even get hold of someone at customer support to get one sorted out or get advice. I HAVE HAD ENOUGH OF THEM. The service is utter C**p. Steer clear of them, all of you.

MOOCHY · 05-11-2009, 10:00

I've been on the V+ with 50mb broadband since August, before that I had the standard set top box with 20mb broadband

Absolutely terrific service, upgrade went to perfection, installation engineer was very proffesional and I've never had any need to contact their technical team.

All in all a top package

tdadyslexia · 06-11-2009, 13:12

Quote:

Originally Posted by netman

I have been a Virgin Media customer for four days now. I am going to cancel my contract tomorrow. I have tryed to phone an all four evenings now and have held for 30 to 35 mins at a time and never got through. All I want from them, is to be able to use the moden through a hub or inteligent switch so that I can run four computers on the NET. I have read on the WEB that this is not possible and a router will be required. I can not even get hold of someone at customer support to get one sorted out or get advice. I HAVE HAD ENOUGH OF THEM. The service is utter C**p. Steer clear of them, all of you.

It is not NTL's responsibility for the extra computers you want to connect to the network, you need to go and purchase a Router, plus the cat5e cables as well, to connect the extra computers to the network.

jimboo · 06-11-2009, 14:06

Well, i recently lost my job and i asked if my broadband payment could be made a little easier on my pocket. I am currently paying £25.00 per month.

I rang customer services once, £6.00 later my mobile credit had been exhausted! Endless e-mails , all asking me to ring them (no chance) Then , a phone call !! alas , offering me a "free" telephone line. They could not and would not however discuss lowering my bill.

I finally e-mailed Virgin stating that i could get this service from other providers and that i thought they would ring me if, i cancelled my direct debit. Whaddya know? phone rings today, and they will reduce my broadband L payment to £20.00. Some sort of result i suppose.

snowey · 06-11-2009, 17:17

Quote:

Originally Posted by tdadyslexia

It is not NTL's responsibility for the extra computers you want to connect to the network, you need to go and purchase a Router, plus the cat5e cables as well, to connect the extra computers to the network.

I agree,

06-11-2009, 17:20

I got a mate of mine 10 meg for £10 a month no phone line

jimboo · 06-11-2009, 18:13

Quote:

Originally Posted by zing

I got a mate of mine 10 meg for £10 a month no phone line

cough , splutter!! how?

dawouda167 · 08-11-2009, 11:45

sky tv::: you can wait ages for someone(human)to answer your call but once your through excellent service virginmedia:::::can get through straight away no probs and its human sky tv::::massive selection of channels plus HD tv great range,pleasant friendly engineers,great service,no threatening letters for missed payments,just reduced service,excellent all round service virginmedia::::::::total crap in my opinion cant wait to cancel and go over to sky completely with multiroom and sky HD::

Raistlin · 08-11-2009, 11:47

So Virgin sent you a threatening letter because you missed a payment, and that's their fault?

Surely if you hadn't missed the payment you wouldn't have received the letter?

Also, if you've got Virgin at the moment how do you know that Sky won't send you a threatening letter?

dawouda167 · 08-11-2009, 11:55

sorry rob m but ive missed just one payment and ive missed a couple from sky ,but sky was a bit more civil and i didnt recieve a threating letter from them.i never have!!!!

Rik · 08-11-2009, 12:05

Ring at 9 in the morning and you will get good customer service. (Wales & Scotland)
Ring at 9 in the evening and it will more than likely bad customer service (India)

Thats from my own personal experience before i get ambushed

Apart from the Indian Call Centre's Virgin Media are FIRST CLASS

Flawless services for years now

08-11-2009, 12:10

Quote:

Originally Posted by jimboo

cough , splutter!! how?

called retentions said it used to cost £10 I can not afford £20 so I am leaving they said ok you can have it for 12 months new contract £10 per month and you can upgrade from 2 meg to 10 meg free online.

He couldnt do it online for some reason so a very good egg who posts here sorted his account out got him a tech visit for other probs and got him his upgrade to 10 meg. He is a happy bunny