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British Airways set to be fined £183m over customer data breach
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Old 08-07-2019, 10:29   #1
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British Airways set to be fined £183m over customer data breach

British Airways is set to be fined more than £183 million over a customer data breach, the airline has announced.

https://www.itv.com/news/2019-07-08/...mer-data-hack/

https://www.bbc.co.uk/news/business-48905907

Quote:
It relates to the theft of customers’ personal and financial information between August 21 2018 and September 5 2018 from the website ba.com and the airline’s mobile app.

The airline initially said around 380,000 payment cards had been compromised.
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Old 08-07-2019, 10:38   #2
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Re: British Airways set to be fined £183m over customer data breach

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Originally Posted by denphone View Post
British Airways is set to be fined more than £183 million over a customer data breach, the airline has announced.

https://www.itv.com/news/2019-07-08/...mer-data-hack/

https://www.bbc.co.uk/news/business-48905907
They won't bother, the customer will pay.
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Old 08-07-2019, 10:40   #3
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Re: British Airways set to be fined £183m over customer data breach

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Originally Posted by pip08456 View Post
They won't bother, the customer will pay.
The customer always pays one way or another as previous experiences have taught us.
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Old 08-07-2019, 11:18   #4
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Re: British Airways set to be fined £183m over customer data breach

Good

It's about time larger fines started kicking in due to GDPR changes (even if this is only 1.5% or annual turnover (or one of their 747-400 planes) according to El Reg

IAG we're expecting a lower fine as they had fully complied with the investigation also according to El Reg

Also, IAG's IT GBS is resigning but apparently that's nothing to do with this....


The article is also outdated 380,000 was the original quantity identified, it's been rounded up to nearer 500,000 since.
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Old 08-07-2019, 17:17   #5
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Re: British Airways set to be fined £183m over customer data breach

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Originally Posted by mrmistoffelees View Post
Good

It's about time larger fines started kicking in due to GDPR changes (even if this is only 1.5% or annual turnover (or one of their 747-400 planes) according to El Reg

IAG we're expecting a lower fine as they had fully complied with the investigation also according to El Reg

Also, IAG's IT GBS is resigning but apparently that's nothing to do with this....


The article is also outdated 380,000 was the original quantity identified, it's been rounded up to nearer 500,000 since.
Who's it actually good for though? It's the customers that are likely going to pay for it due to price rises. BA get a bad name for themselves and the only people to 'win' are those that stole the information in the first place. While I don't disagree that companies should take better care of our data, it just seems the only ones to win from this are the hackers.
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Old 08-07-2019, 17:30   #6
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Re: British Airways set to be fined £183m over customer data breach

Seems this is a proposed fine. BA have an appeal right which they are going to exercise. Not cut and dried yet.
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Old 08-07-2019, 17:32   #7
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Re: British Airways set to be fined £183m over customer data breach

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Originally Posted by heero_yuy View Post
Seems this is a proposed fine. BA have an appeal right which they are going to exercise. Not cut and dried yet.
Indeed it would not surprise me if the fine was reduced significantly upon appeal.
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Old 08-07-2019, 19:12   #8
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Re: British Airways set to be fined £183m over customer data breach

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Originally Posted by Mythica View Post
Who's it actually good for though? It's the customers that are likely going to pay for it due to price rises. BA get a bad name for themselves and the only people to 'win' are those that stole the information in the first place. While I don't disagree that companies should take better care of our data, it just seems the only ones to win from this are the hackers.
If they increase charges then don’t use them, in most other cases there’s alternative carriers and routes available.

I refuse to use BA for work as their service is utter crap.

As we move forward in an ever increasingly connected world companies have to start taking data security seriously. The very fact it was a known exploit that can be protected & secured against (iirc) speaks volumes of their security teams & pen testing processes

---------- Post added at 19:12 ---------- Previous post was at 19:06 ----------

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Originally Posted by heero_yuy View Post
Seems this is a proposed fine. BA have an appeal right which they are going to exercise. Not cut and dried yet.
Unfortunately true, it should have been the full 4% and no ability to appeal

That would make companies sit up and take notice
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Old 09-07-2019, 16:32   #9
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Re: British Airways set to be fined £183m over customer data breach

Marriott potentially up for a big fine now too

https://www.bbc.co.uk/news/technology-48928163

Good !!!
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Old 09-07-2019, 16:42   #10
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Re: British Airways set to be fined £183m over customer data breach

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Originally Posted by mrmistoffelees View Post
Marriott potentially up for a big fine now too

https://www.bbc.co.uk/news/technology-48928163

Good !!!
One would hazard a guess that these data breaches are more widespread then one would imagine and its a case of whether companies would admit a data breach knowing full well it could do damage to them reputationally and financially.
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Last edited by denphone; 09-07-2019 at 16:45.
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Old 09-07-2019, 16:59   #11
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Re: British Airways set to be fined £183m over customer data breach

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Originally Posted by denphone View Post
One would hazard a guess that these data breaches are more widespread then one would imagine and its a case of whether companies would admit a data breach knowing full well it could do damage to them reputationally and financially.

Marriott is a well known one (and yes, i've stopped using them for business accomodation)

Since the introduction of GDPR one of the components is that companies now have a very limited time to report breaches to the relevant parties. otherwise the fines get even bigger !!
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