hi all,
New member here so Hello everyone
wondering if someone could help with a problem my mother in law is having.
first off i live in the south and she lives in Newcastle so all communication is by phone to her.
her problem is when she opens a web page or trys to it can take upto 10-15mins, she cant receive email but she CAN send them ?
she has been onto blueyonder and they say its her pc which im pretty sure its not after getting her to check for virus's spyware cleaning caches and so on..
a ping and tracert gives this which to me says it IS a network fault???
Pinging
www.bbc.net.uk [212.58.227.78] with 32 bytes of data:
Request timed out.
Reply from 212.58.227.78: bytes=32 time=41ms TTL=244
Reply from 212.58.227.78: bytes=32 time=30ms TTL=244
Request timed out.
Ping statistics for 212.58.227.78:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 41ms, Average = 35ms
C:\Documents and Settings\MAZ>tracert
www.bbc.co.uk
Tracing route to
www.bbc.net.uk [212.58.226.232]
over a maximum of 30 hops:
1 8 ms * 14 ms 10.96.64.1
2 8 ms * * 62.31.144.229
3 * * * Request timed out.
4 24 ms 21 ms 23 ms lee-bb-a-so-310-0.inet.ntl.com [213.105.175.165]
5 29 ms 29 ms 27 ms nth-bb-b-so-100-0.inet.ntl.com [62.253.185.101]
6 25 ms * 30 ms nth-bb-a-so-400-0.inet.ntl.com [213.105.172.193]
7 44 ms * 45 ms gfd-bb-b-so-010-0.inet.ntl.com [62.253.185.98]
8 * 21 ms 37 ms redb-ic-1-so-700-0.inet.ntl.com [62.253.185.78]
9 152 ms * * 212.58.238.189
10 24 ms 26 ms * 212.58.238.149
11 27 ms * 23 ms 212.58.238.157
12 * 24 ms 24 ms 212.58.226.232
Trace complete.
can anyone shed some light on this please?
Mark
---------- Post added at 12:09 ---------- Previous post was at 12:06 ----------
oh and she is using a Motorola surfboard sb5101