30-12-2018, 11:09
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#1
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cf.member
Join Date: May 2010
Posts: 65
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Loyalty team
I got a call from a lady in Loyalty dept yesterday - she asked a lot of questions and then offered a deal on Sky Sports package at extra15?? per month - is this some sort of scam????
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30-12-2018, 11:20
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#2
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,309
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Re: Loyalty team
Quote:
Originally Posted by BULLROOT
I got a call from a lady in Loyalty dept yesterday - she asked a lot of questions and then offered a deal on Sky Sports package at extra15?? per month - is this some sort of scam????
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Did they know your details and ask for your account password ?
If not then a scam, if they did then genuine but imo annoying nevertheless.
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30-12-2018, 11:26
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#3
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Loyalty team
Quote:
Originally Posted by daveeb
Did they know your details and ask for your account password ?
If not then a scam, if they did then genuine but imo annoying nevertheless.
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Not sure why being offered a discount on a package is annoying - you either take it or leave it.
Annoying for those that pay the full price perhaps.
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30-12-2018, 11:30
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#4
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,309
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Re: Loyalty team
Quote:
Originally Posted by Raider999
Not sure why being offered a discount on a package is annoying - you either take it or leave it.
Annoying for those that pay the full price perhaps.
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Annoying because they used to spam me, ringing multiple times a week, offering either mobile phone deals or new Tivo / faster BB. No didn't seem to be a recognised word on their checklist despite repeated requests to stop ringing.
If I want anything I ring them.
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30-12-2018, 12:26
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#5
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
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Re: Loyalty team
Quote:
Originally Posted by daveeb
Annoying because they used to spam me, ringing multiple times a week, offering either mobile phone deals or new Tivo / faster BB. No didn't seem to be a recognised word on their checklist despite repeated requests to stop ringing.
If I want anything I ring them.
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I had trouble stopping VM calling. Managed to opt out of every other company ok, guess VM always will have your phone no ! Managed to stop them eventually but it took a complaint.
Just as you shouldnt buy anything on the doorstep, never buy something from someone who rings you out of the blue.
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30-12-2018, 12:28
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#6
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,309
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Re: Loyalty team
Quote:
Originally Posted by Mr K
I had trouble stopping VM calling. Managed to opt out of every other company ok, guess VM always will have your phone no ! Managed to stop them eventually but it took a complaint.
Just as you shouldnt buy anything on the doorstep, never buy something from someone who rings you out of the blue.
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The only way I managed to stop them was by unplugging the landline phone
I'll give them 10/10 for persistence.
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30-12-2018, 12:30
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#7
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: Loyalty team
Quote:
Originally Posted by Mr K
I had trouble stopping VM calling. Managed to opt out of every other company ok, guess VM always will have your phone no ! Managed to stop them eventually but it took a complaint.
Just as you shouldnt buy anything on the doorstep, never buy something from someone who rings you out of the blue.
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It’s easy to opt out of marketing calls. You can do it through My Virginmedia.
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30-12-2018, 12:33
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#8
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
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Re: Loyalty team
Quote:
Originally Posted by RobboEdin
It’s easy to opt out of marketing calls. You can do it through My Virginmedia.
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You can now, but it hasn't always been that way. They hardly highlight the opt out either.
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30-12-2018, 13:09
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#9
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cf.mega poster
Join Date: Jan 2007
Posts: 2,526
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Re: Loyalty team
Quote:
Originally Posted by RobboEdin
It’s easy to opt out of marketing calls. You can do it through My Virginmedia.
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Do you know if that works for Virgin Mobile? I go through periods of getting called daily for a few weeks a few times a year. I check the number on VM forums to see if it's them (and it is apparently) but I never pick up. And I can't block them as my phone doesn't do that.
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30-12-2018, 14:56
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#10
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: Loyalty team
Quote:
Originally Posted by cheekyangus
Do you know if that works for Virgin Mobile? I go through periods of getting called daily for a few weeks a few times a year. I check the number on VM forums to see if it's them (and it is apparently) but I never pick up. And I can't block them as my phone doesn't do that.
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I’m not a Virgin Mobile customer but am aware that there is a different signon to a Virgin Mobile account so would expect it to be there, not through My Virginmedia, otherwise the phone, I guess.
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30-12-2018, 16:23
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#11
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cf.mega poster
Join Date: Jan 2007
Posts: 2,526
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Re: Loyalty team
Quote:
Originally Posted by RobboEdin
I’m not a Virgin Mobile customer but am aware that there is a different signon to a Virgin Mobile account so would expect it to be there, not through My Virginmedia, otherwise the phone, I guess.
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I thought so. Phoning can be a pain.
Thanks RobboEdin.
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