[Merged] BB Speed Upgrades - Page 25

Gaargh · 31-07-2004, 00:57

Just a thought and I hope I do not get flamed,
but I think it is a valid point could not all the 150/600k users get upgraded
straight away,after all it is less than 1 meg after all.
I know all the people paying for the 1 meg service wouldn't be happy,
I just wondered if it would be possible.
Gaz.

31-07-2004, 01:11

Why wont us 1mb customers be happy we are getting the stated upgrade ??

Sure taking a while longer but i bet NTL have alot more customers on 150/600k then on 1mb also them services would require less power to get going no doubt they are still working on 1mb,

Also off topic i know but are 1mb keeping there admit cable modems or are we updating them???

Gaargh · 31-07-2004, 01:27

What I meant was you could upgrade the lower tiers straight away,
after all the network is capable of 1meg speeds.BTW I have only been on bb a week so excuse me if I do not know what I am talking about.
Ot is the top tier worth the extra?
Gaz.

Gaargh · 31-07-2004, 02:24

Quick update I upgraded to 1mb while on 60 day free,does anyone know if my free trial still continues?
Anyway it said I would be charged at ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£35 a month.
Gaz.

th'engineer · 31-07-2004, 07:05

Quote:

Originally Posted by Gaargh

Quick update I upgraded to 1mb while on 60 day free,does anyone know if my free trial still continues?
Anyway it said I would be charged at ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£35 a month.
Gaz.

Knowing NTL you will probably be charged

BTW welcome to the forum.

As you are new to broadband you do know that NTL have a guideline on the amount you can download in a day and on 1 meg you can easily reach this limit.

BBKing · 31-07-2004, 09:12

Quote:

is the 75% done by 2nd august confirmed by ntl?

No, because it's not true.

th'engineer · 31-07-2004, 09:25

Quote:

Originally Posted by BBKing

No, because it's not true.

Whats the truth then

BBKing · 31-07-2004, 09:50

A secret, but think about it - 1.2m bb customers, 75% is 900,000, before the 2nd August is today and tomorrow. Reboot an average of 450,000 devices a day at a weekend when the call centres have fewer people and most of us techies are at home...sound unlikely?

th'engineer · 31-07-2004, 09:57

Quote:

Originally Posted by BBKing

A secret, but think about it - 1.2m bb customers, 75% is 900,000, before the 2nd August is today and tomorrow. Reboot an average of 450,000 devices a day at a weekend when the call centres have fewer people and most of us techies are at home...sound unlikely?

Not for NTL

ian@huth · 31-07-2004, 10:02

Quote:

Originally Posted by BBKing

A secret, but think about it - 1.2m bb customers, 75% is 900,000, before the 2nd August is today and tomorrow. Reboot an average of 450,000 devices a day at a weekend when the call centres have fewer people and most of us techies are at home...sound unlikely?

It does sound unlikely, but so does having most of your call centre staff and techies at home when most of your customers are at home and likely want to call in or have an engineer visit, but that is what NTL do. Perhaps it would have been better to do a lot over the weekend and roster staff on accordingly. If only done on a weekday just think of all the calls that will come in after people finish work / college / school and find a problem. But really, would you anticipate that the speed upgradeswould cause problems for customers and if so, what sort of problems?

th'engineer · 31-07-2004, 10:07

Quote:

Originally Posted by ianathuth

It does sound unlikely, but so does having most of your call centre staff and techies at home when most of your customers are at home and likely want to call in or have an engineer visit, but that is what NTL do. Perhaps it would have been better to do a lot over the weekend and roster staff on accordingly. If only done on a weekday just think of all the calls that will come in after people finish work / college / school and find a problem. But really, would you anticipate that the speed upgradeswould cause problems for customers and if so, what sort of problems?

We are talking NTL

BBKing · 31-07-2004, 10:11

Quote:

But really, would you anticipate that the speed upgradeswould cause problems for customers and if so, what sort of problems?

No, but when you're rebooting lots of devices at the same time and there's even a 0.001% chance that some don't come back (due to approaching failure triggered by a reboot) then you'll get a spike in the graph of people phoning in. Timing this for when you don't have people ready to take it would be stupid, and, despite popular belief, we're not that stupid.

ianathuth - some of us like our weekends. We have 24/7 manned monitoring centres with guys on shift, but us back-end techies don't work shifts - the number of times per year this would actually be useful is outweighed by the number of times a year it's useful for us to be in the office 9-5 as that's when meetings happen and things get planned. No point calling a conference call for 2am.

Stop It · 31-07-2004, 10:13

Quote:

Originally Posted by BBKing

A secret, but think about it - 1.2m bb customers, 75% is 900,000, before the 2nd August is today and tomorrow. Reboot an average of 450,000 devices a day at a weekend when the call centres have fewer people and most of us techies are at home...sound unlikely?

So there isnt a big button labled "Kill them" then? shame, also, If NTL keep on being secretive, Im going to go into Tory mode (EEK) and demand a full public enquiry into NTL, (Ill find a reason / excuse later)

th'engineer · 31-07-2004, 10:16

Quote:

Originally Posted by BBKing

Timing this for when you don't have people ready to take it would be stupid, and, despite popular belief, we're not that stupid.

Quite agree but are you speaking for all if someone said it has to be done it would happen. Even with your concerns

I know when mines being upgraded last one

Stephen · 31-07-2004, 10:27

Quote:

Originally Posted by mrm1

Instead of testing your bandwidth on SACM, just type 192.168.100.1 in to IE or Firefox or whatever, log in using root as username and password, click on "Operation Configuration" and look at your settings.

doesn't work for me.