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Premium rate call not made from the phone
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Old 12-01-2019, 20:50   #1
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Premium rate call not made from the phone

My motherís bill has shown a premium rate call she did not make (she was out at the time) and wants to challenge it.

Anyone know if there is a department to speak with thatís not based in some obscure part of Asia?
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Old 12-01-2019, 21:00   #2
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Re: Premium rate call not made from the phone

Quote:
Originally Posted by Russ View Post
My motherís bill has shown a premium rate call she did not make (she was out at the time) and wants to challenge it.

Anyone know if there is a department to speak with thatís not based in some obscure part of Asia?
This is the only contact number you can contact as far as l know.

Quote:
Customer enquiries For broadband, TV and home phone. Existing customers 0345 454 1111 (or 150 free from your Virgin Media landline
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Old 13-01-2019, 02:03   #3
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Re: Premium rate call not made from the phone

Could it have been the cleaner?

I once found a mobile number on my bill that I hadn't called and it turned out that it was the cleaner I had at the time.
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Old 13-01-2019, 10:20   #4
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Re: Premium rate call not made from the phone

It is possible, and has happened in the past, that any 'dodgy' engineer.with access to a street cabinet can make a call on your line.
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