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Price rise
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Old 13-08-2019, 00:20   #1
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Price rise

I took out a new deal about 2 months ago and was told that any price increases would not apply, I have just received an email saying
Quote:
From 1st October your price will be going up by £4.50 a month.
So who am I supposed to believe?
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Old 13-08-2019, 04:28   #2
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Re: Price rise

Quote:
Originally Posted by Mad Max View Post
I took out a new deal about 2 months ago and was told that any price increases would not apply, I have just received an email saying
So who am I supposed to believe?
I would not believe anything VM told me.

Of course, if your one of the 100,000 lucky ones, your price will be frozen anyway
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Old 13-08-2019, 08:43   #3
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Re: Price rise

I think if you are on Ompph the prices are frozen
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Old 13-08-2019, 11:15   #4
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Re: Price rise

Quote:
Originally Posted by Mad Max View Post
I took out a new deal about 2 months ago and was told that any price increases would not apply, I have just received an email saying
So who am I supposed to believe?
I too received a similar email. When I rang VM to sort it out, I was told that my price wasn't going up!

---------- Post added at 10:15 ---------- Previous post was at 10:11 ----------

Quote:
Originally Posted by Paul M View Post
I would not believe anything VM told me.

Of course, if your one of the 100,000 lucky ones, your price will be frozen anyway
Neither would I, so I got the woman who told me that my price wasn't going up to put what she had told me on the notes on my account in case i'm told different further down the line.

She said that these emails had been sent out to all customers en masse regardless of whether their price was going up or not, but I don't think this can be true as they all appear to be personalised to each customers individual services.
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Old 13-08-2019, 11:52   #5
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Re: Price rise

Quote:
Originally Posted by RichardCoulter View Post

She said that these emails had been sent out to all customers en masse regardless of whether their price was going up or not, but I don't think this can be true as they all appear to be personalised to each customers individual services.
Just a thought, but could it be that the emails are personalised to every combination of service, bundle & price that VM can account for - rather than individual customers?

I don't know, just saying it's possible.
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Old 13-08-2019, 15:05   #6
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Re: Price rise

Quote:
Originally Posted by japitts View Post
Just a thought, but could it be that the emails are personalised to every combination of service, bundle & price that VM can account for - rather than individual customers?

I don't know, just saying it's possible.
Like a mail merge?

Nah, I think they manually write up all 4.5 million letters and seal them by hand.
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Old 13-08-2019, 17:03   #7
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Re: Price rise

Quote:
Originally Posted by japitts View Post
Just a thought, but could it be that the emails are personalised to every combination of service, bundle & price that VM can account for - rather than individual customers?

I don't know, just saying it's possible.
You may well be right.
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