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Retention Dept gone?
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Old 03-05-2019, 16:03   #1
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Retention Dept gone?

I phone up VM retention Dept to ask for renewal of discount, although I pressed the right key to select retention, it was nothing but the usual customer service and they said retention dept is no more, thus they are unable to renew any discounts.

Is that true? Can somebody point me to correct play to get discounts? Or is discount a thing of the past?
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Old 03-05-2019, 16:05   #2
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Re: Retention Dept gone?

Quote:
Originally Posted by ultimate View Post
I phone up VM retention Dept to ask for renewal of discount, although I pressed the right key to select retention, it was nothing but the usual customer service and they said retention dept is no more, thus they are unable to renew any discounts.

Is that true? Can somebody point me to correct play to get discounts? Or is discount a thing of the past?
Ring up to cancel and they will appear, by magic
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Old 03-05-2019, 16:23   #3
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Re: Retention Dept gone?

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Originally Posted by ultimate View Post
I phone up VM retention Dept to ask for renewal of discount, although I pressed the right key to select retention, it was nothing but the usual customer service and they said retention dept is no more, thus they are unable to renew any discounts.

Is that true? Can somebody point me to correct play to get discounts? Or is discount a thing of the past?
Maybe they are toughening up on discounts. The whole system is ridiculous. They should stop copying Sky and set a reasonable price in the first place, then stick to it.
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Old 03-05-2019, 16:36   #4
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Re: Retention Dept gone?

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Originally Posted by OLD BOY View Post
Maybe they are toughening up on discounts. The whole system is ridiculous. They should stop copying Sky and set a reasonable price in the first place, then stick to it.
Cripes I agree.
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Old 03-05-2019, 17:01   #5
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Re: Retention Dept gone?

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Cripes I agree.
Double cripes! There's not even a crack in the sky!

Mind you, it is cloudy here...
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Old 04-05-2019, 16:13   #6
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Re: Retention Dept gone?

I hope it's not really gone, and that call hander was just fibbing.
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Old 04-05-2019, 16:42   #7
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Re: Retention Dept gone?

For years, I took the "moral" high ground and never phoned for discounts, as I thought it was unethical, while all all along reading posts here about people getting great discounts.

One day I thought to myself, what, as with most business', VM are overcharging for their products and the discounted price is closer to the true price? I then phoned up retentions and never looked back.

These days I think the discounted prices are overcharged too!
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Old 04-05-2019, 17:36   #8
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Re: Retention Dept gone?

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Originally Posted by Horizon View Post
For years, I took the "moral" high ground and never phoned for discounts, as I thought it was unethical, while all all along reading posts here about people getting great discounts.

One day I thought to myself, what, as with most business', VM are overcharging for their products and the discounted price is closer to the true price? I then phoned up retentions and never looked back.

These days I think the discounted prices are overcharged too!
It's obviously a very profitable way for VM to operate. Most don't haggle so vastly overpay. If they do there is sufficient margin to discount and still make a profit/retain custom.

Retention is everything, so there's always a retention dept. Think they only work office hours, so the OP might have got through to normal CS who will give nothing. Either ring back, or cancel and they'll contact you, sharpish !
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Old 04-05-2019, 18:38   #9
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Re: Retention Dept gone?

My mum phoned VM and pressed the options for retentions and got through to normal foreign customer services, so it's possible they have gone.
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Old 04-05-2019, 18:57   #10
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Re: Retention Dept gone?

I spoke to them this morning they still exist as a department I phoned at 11 ish
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Old 05-05-2019, 11:21   #11
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Re: Retention Dept gone?

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I spoke to them this morning they still exist as a department I phoned at 11 ish
Retentions does exist but sometimes only if you ask, on VVIP FMC handle everything
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Old 05-05-2019, 11:51   #12
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Re: Retention Dept gone?

A truly effective retentions department isn’t one that’s openly discussed on Internet forums are dishing out deals right, left and centre to anyone that asks for a deal.

It’s supposed to exist to retain those who genuinely intend to leave. I’d not be surprised if they operate on a “call back” basis a day or two after notice is given.
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Old 05-05-2019, 11:52   #13
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Re: Retention Dept gone?

As a matter of interest is 'Retentions' the department you speak to if you phone and click thru the options to 'I'm thinking of leaving'?.
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Old 05-05-2019, 11:53   #14
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Re: Retention Dept gone?

Not ordinarily, someone tries to fob you off first (in my experience managing two contracts for a few years now).
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Old 05-05-2019, 14:34   #15
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Re: Retention Dept gone?

I will try to ring "retentions" again early tomorrow morning to see if I get UK or India. The Indians did say there is no discount available despite one before said said there will be. One of them was fibbing.
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