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Retention Dept gone?
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Old 16-05-2019, 07:29   #76
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Re: Retention Dept gone?

Quote:
Originally Posted by muppetman11 View Post
I always ring at contract end when price goes to full.

I would never pay full and will happily switch supplier if retentions can't do anything for me.
Same here.
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Old 16-05-2019, 07:30   #77
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Re: Retention Dept gone?

Quote:
Originally Posted by muppetman11 View Post
I always ring at contract end when price goes to full.

I would never pay full and will happily switch supplier if retentions can't do anything for me.
Provided, of course, you could actually get a better deal with another supplier. Nothing wrong with that.
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Old 16-05-2019, 14:22   #78
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Re: Retention Dept gone?

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Originally Posted by OLD BOY View Post
Your analogy does not justify your argument. If there are special offers on at the supermarket, the nature of those offers is displayed and apply to everyone at that time. That does not involve haggling and is fairly applied.
It involves going out your way and buying at the opportune moment, even declining an opportunity to purchase from time to time.

Unless you live 24/7 in a supermarket the rationale stands. You can walk way and come back if there’s a better price that suits you. They don’t issue retrospective refunds to people who miss discounts, do they?

---------- Post added at 14:22 ---------- Previous post was at 14:20 ----------

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Originally Posted by muppetman11 View Post
I always ring at contract end when price goes to full.

I would never pay full and will happily switch supplier if retentions can't do anything for me.
It’s not rocket science. If someone is so vulnerable as to be incapable of straightforward capitalist transactions then surely family members or the social care system should be involved? There’s far greater cons out there than the fact I get a small discount on my tv/broadband they’d be exposed to.

Last edited by jfman; 16-05-2019 at 14:29.
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Old 16-05-2019, 14:33   #79
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Re: Retention Dept gone?

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Originally Posted by jfman View Post
It involves going out your way and buying at the opportune moment, even declining an opportunity to purchase from time to time.

Unless you live 24/7 in a supermarket the rationale stands. You can walk way and come back if thereís a better price that suits you. They donít issue retrospective refunds to people who miss discounts, do they?

---------- Post added at 14:22 ---------- Previous post was at 14:20 ----------



Itís not rocket science. If someone is so vulnerable as to be incapable of straightforward capitalist transactions then surely family members or the social care system should be involved? Thereís far cons out there than the fact I get a small discount on my tv/broadband theyíd be exposed to.
Not sure you understand the capabilities of vulnerable adults. Those that are incapable of managing are often looked after by advocates who are looking after too many people to take time to haggle for discounts.

Less vulnerable are capable of bill paying but may not be savvy enough to avoid ending up with more than they wanted, rather than pay less. Should we encourage infantilising them, because businesses are greedy?
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Old 16-05-2019, 14:49   #80
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Re: Retention Dept gone?

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Originally Posted by Angua View Post
Not sure you understand the capabilities of vulnerable adults. Those that are incapable of managing are often looked after by advocates who are looking after too many people to take time to haggle for discounts.

Less vulnerable are capable of bill paying but may not be savvy enough to avoid ending up with more than they wanted, rather than pay less. Should we encourage infantilising them, because businesses are greedy?
Then thatís a deficiency of the social care system then.

As I said letís go all Corbyn and have a socialist utopia of flat pricing and profits reinvested in this country and into our communities.

Between now and then I donít see why I should get the downsides of capitalism but none of the upsides.
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Old 16-05-2019, 15:42   #81
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Re: Retention Dept gone?

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Originally Posted by jfman View Post
Then thatís a deficiency of the social care system then.

As I said letís go all Corbyn and have a socialist utopia of flat pricing and profits reinvested in this country and into our communities.

Between now and then I donít see why I should get the downsides of capitalism but none of the upsides.
Just wish company loyalty was appreciated rather than abused, so people did not have to haggle.
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Old 16-05-2019, 16:28   #82
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Re: Retention Dept gone?

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Originally Posted by Angua View Post
Just wish company loyalty was appreciated rather than abused, so people did not have to haggle.
A truly noble idea, but why should those least likely to do anything benefit from price differentiation.

McDonalds to discounts for people who cut vouchers out the Metro, why not just sell at the lower price all the time?
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Old 16-05-2019, 16:54   #83
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Re: Retention Dept gone?

Quote:
Originally Posted by jfman View Post
It involves going out your way and buying at the opportune moment, even declining an opportunity to purchase from time to time.

Unless you live 24/7 in a supermarket the rationale stands. You can walk way and come back if thereís a better price that suits you. They donít issue retrospective refunds to people who miss discounts, do they?
But the point is that while the offer is there, anyone can have it. That is the point. No haggling, bullying and generally making a nuisance of oneself. This is not behaviour we should be encouraging in a civilised society.

---------- Post added at 16:52 ---------- Previous post was at 16:51 ----------

Quote:
Originally Posted by jfman View Post
Itís not rocket science. If someone is so vulnerable as to be incapable of straightforward capitalist transactions then surely family members or the social care system should be involved? Thereís far greater cons out there than the fact I get a small discount on my tv/broadband theyíd be exposed to.
So very caring of you, jfman.

---------- Post added at 16:54 ---------- Previous post was at 16:52 ----------

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A truly noble idea, but why should those least likely to do anything benefit from price differentiation.
As long as you're all right, eh.
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Old 16-05-2019, 18:00   #84
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Re: Retention Dept gone?

So phoning up for a retention deal is bullying? You do know call centre staff have a release button if behaviour is inappropriate. It odd that you arenít on the side of the consumer but instead the company.

Iím frankly astonished that you wish to restrict the free market in this way. If the market is failing then state ownership and regulated pricing is the answer. If we are declaring that broadband and tv companies are exploiting the vulnerable for their profit lines then they should be removed from the market full stop.
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