Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | I need speak to VM

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Fixed Phone Service

I need speak to VM
Reply
 
Thread Tools
Old 08-11-2018, 14:07   #1
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Question I need speak to VM

I need speak to VM but all those prompts do not apply to my question.


How can I speak to a human to answer my question?
Ken W is offline   Reply With Quote
Advertisement
Old 08-11-2018, 14:12   #2
Stephen
Bah Humbug!!
 
Stephen's Avatar
 
Join Date: Feb 2004
Location: Glasgow
Age: 42
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,758
Stephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny star
Stephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny star
Re: I need speak to VM

Choose a random option and then once through to an adviser, tell them your query.

If they can't help they will get you to someone in the correct department.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
Stephen is online now   Reply With Quote
Old 08-11-2018, 15:49   #3
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: I need speak to VM

Quote:
Originally Posted by Stephen View Post
Choose a random option and then once through to an adviser, tell them your query.

If they can't help they will get you to someone in the correct department.

They are all a recorded message, I just need to speak to a person
Ken W is offline   Reply With Quote
Old 08-11-2018, 15:50   #4
Mr K
Woke and proud !
 
Mr K's Avatar
 
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,106
Mr K has a nice shiny star
Mr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny star
Re: I need speak to VM

Quote:
Originally Posted by Ken W View Post
I need speak to VM but all those prompts do not apply to my question.


How can I speak to a human to answer my question?
Going through to retentions ( thinking of leaving), is the only way to a real human being who knows what they're talking about. They don't seem to mind whatever the issue.
Mr K is offline   Reply With Quote
Old 08-11-2018, 15:54   #5
arcimedes
cf.mega poster
 
Join Date: Sep 2010
Location: Oxfordshire
Services: TV XL ,TiVo X 2, 200Mb Broadband XL phone
Posts: 1,158
arcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond reputearcimedes has a reputation beyond repute
Re: I need speak to VM

Quote:
Originally Posted by Ken W View Post
They are all a recorded message, I just need to speak to a person
I've always found the best time to phone is early morning
arcimedes is offline   Reply With Quote
Old 08-11-2018, 16:05   #6
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: I need speak to VM

Quote:
Originally Posted by Mr K View Post
Going through to retentions ( thinking of leaving), is the only way to a real human being who knows what they're talking about. They don't seem to mind whatever the issue.


That is a good idea but what is the number for retentions ?
Ken W is offline   Reply With Quote
Old 08-11-2018, 16:26   #7
daveeb
cf.mega poster
 
Join Date: Jan 2004
Location: Leeds
Posts: 1,293
daveeb has reached the bronze age
daveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze age
Re: I need speak to VM

Quote:
Originally Posted by Ken W View Post
That is a good idea but what is the number for retentions ?
It seems to vary a little but generally running through the decisions/options you would go option 1, option 1, then the final option of "decision"3 and the final option of "decision"4. It's the thinking of leaving option. I generally find them quite helpful. so 1,1,4,5 I think.
daveeb is offline   Reply With Quote
Old 08-11-2018, 16:28   #8
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
Ken W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful oneKen W is the helpful one
Re: I need speak to VM

Quote:
Originally Posted by daveeb View Post
It seems to vary a little but generally running through the decisions/options you would go option 1, option 1, then the final option of "decision"3 and the final option of "decision"4. It's the thinking of leaving option. I generally find them quite helpful. so 1,1,4,5 I think.

Thanks I have been able to speak to VM and all is now sorted out.
Ken W is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 13:07.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.