General : Virgin Broadband cable

[Ditsum43]

I have had Virgin TV for many years but not their broadband.

If I decide to have broadband in addition to tv will I need a new cable into the house or will my existing cable suffice?

Also I'm keen to update my TV box.

I can't get a straight answer from the Virgin sales team and it is clear that they don't know the answer.

If someone could very kindly help me with a definitive answer it would be much appreciated.

Thank you.

[pip08456]

Same cable will be used. It will connect to a spliier then one cable to TV box other to the hub.

[spiderplant]

In most cases the existing cable will be fine. But nobody here can give you a definitive answer without knowing your particular setup. If you do need anything replacing, VM will do it for you.

[Ditsum43]

Thank you both very much for your replies

[General Maximus]

they'll send you a bundle with a new shub (router for the internet) and a new Tivo or whatever the current stb is.

[SnoopZ]

Originally Posted by General Maximus

they'll send you a bundle with a new shub (router for the internet) and a new Tivo or whatever the current stb is.

Surely this will be an engineer visit to install as they would likely need to check the power levels seeing BB hasn't been installed before, atleast if it was my house i would want an engineer so they check that and place the hub where i need it?

[General Maximus]

They told me that when i upgraded to 350mbits and was getting a new Tivo. I arranged a date and everything, took the time off work to be here and then DHL turned up with a self install kit

[spiderplant]

Originally Posted by SnoopZ

Surely this will be an engineer visit to install as they would likely need to check the power levels seeing BB hasn't been installed before, atleast if it was my house i would want an engineer so they check that and place the hub where i need it?

TV requires the same levels, but over an even wider range of frequencies, so if TV already works, broadband should work too. The only exception is if your levels are already at the lower limit, adding an extra splitter will take them too low.

[Ditsum43]

Thank you very much for your observation