phone replacment after accident...

[chris123]

recently dropped my phone into water.rang vm up and they said the "free"insurance didnt cover it-only for loss or on the phone being stolen. sent the phone for repair,apparently it is beyond economical repair. now i have to pay my contract and i have no phone,as vm say it will not replace it. anyone else had this problem? remember the free insurance is not worth the paper it is written on!!

Originally Posted by chris123

recently dropped my phone into water.rang vm up and they said the "free"insurance didnt cover it-only for loss or on the phone being stolen. sent the phone for repair,apparently it is beyond economical repair. now i have to pay my contract and i have no phone,as vm say it will not replace it. anyone else had this problem? remember the free insurance is not worth the paper it is written on!!

Virgin phone insurance DOES cover water damage ,i myself had had to claim in the past also this

Having said that i don't know if there is a difference between a "free" policy given as a special offer and my £7 p/m policy

---------- Post added at 19:28 ---------- Previous post was at 19:24 ----------

just checked the free insurance is the same so you should be covered

[chris123]

seems like i have to pay £150 excess though!

[SnoopZ]

Can you claim on household insurance assuming the excess wont get you either?

[progers]

£150 excess sounds awfully like the £159 Apple charge for repairing an iPhone!

I recently dropped my iPhone down the loo, rescued it, rinsed it quickly under the tap, shook it really well then put it on top of the hot water tank for a week and lo and behold, it started working again. If this works for an iPhone, it ought to work for yours, whatever make it is.

[Stephen]

Yes the downside to the 'free' insurance is the extremely large excess fee.

Originally Posted by Stephen

Yes the downside to the 'free' insurance is the extremely large excess fee.

even the paid insurance has excess fees of £70 or £150 dependent on the price band of the phone ,i can't actually see any difference between the 'free' and the paid for

[djmagnifique]

Put it in a bag of uncooked rice in a warm place in the house for a week. The rice will draw the moisture out.

[weenie]

I was told I had to pay £70.00 for my htc one v, so I never claimed bought a new one from ebay for £56.03, unwanted gift...so all was good.

[jb66]

This needs looked at my some sort of regulator. How can they claim free insurance when the excess exceeds or matches the value of the phone.

Virgin mobile has lost touch. The note 3 even with 50% staff discount is still a rip off. Looks like I'll be leaving virgin mobile in a few months

[chris123]

got in touch with insurance today,paid £70 excess and was offered a replacement of either a galaxy s2,or motorola razr,are these old phones or what?

[jb66]

Very old. Whqt was the phone you broke?

[chris123]

its a sony xperia l,apparently your replacement phone comes directly from the insurance and not VM,so the range is not so good.had to call again today and still no further forward. seems a letter to VM will be in the post next week.i told the insurance that the s2 was an old phone and i could buy it for the excess charge of £70.

[Kabaal]

S2 even though old is still a good phone.

[qasdfdsaq]

Yeah but you can buy one off Ebay for that money