Virgin Mobile min/texts 300/300 no rollover from 28 april 08

[Zee]

Why are people getting so upset about the way VM has informed customers?
You got told about the change in your service, did you not? so what is the problem? Atleast they are trying to inform customers ASAP instead of keeping it a secret like they do with most stuff.

[Sirius]

Originally Posted by Zee

Why are people getting so upset about the way VM has informed customers?
You got told about the change in your service, did you not? so what is the problem? At least they are trying to inform customers ASAP instead of keeping it a secret like they do with most stuff.

I tend not to use Text and i tend not to read text messages sent to me, What if as i normally do i had just deleted the text message without reading it.

I prefer to talk to people on a phone which lets be truthful is what its for ?.

And if Virgin get away with this, What will be the next change to terms and conditions they decide to text to us.

[brianivor]

I have only just purchased a mobile phone and sim to use the Virgin 300/300 offer for £10 per month and like most of you the rollover was the clincher for me. I will seriously consider leaving them if the start this malarkey!!

I haven't received this text yet - could it depend on whether you have all the other Virgin media services,TV, Phone and broadband??

[Zee]

Originally Posted by Sirius

I tend not to use Text and i tend not to read text messages sent to me, What if as i normally do i had just deleted the text message without reading it.

I prefer to talk to people on a phone which lets be truthful is what its for ?.

And if Virgin get away with this, What will be the next change to terms and conditions they decide to text to us.

True, but which company will call up millions of people to inform them that, it would take so long.

[awesometeeth]

Originally Posted by brianivor

I have only just purchased a mobile phone and sim to use the Virgin 300/300 offer for £10 per month and like most of you the rollover was the clincher for me. I will seriously consider leaving them if the start this malarkey!!

I haven't received this text yet - could it depend on whether you have all the other Virgin media services,TV, Phone and broadband??

dont think so, we have the VIP package.

lets focus on the shitty change rather than how they told us about it, especially as a letter might be coming

[WHISTLED]

It was always going to be confirmed in writing though wasnt it - Sending a text is just another media/method and as its a mobile company an entirely appropriate one! I would have worded the text differently though.

The change is effective in 30 days so a text today informs everyone with reasonable notice, its pretty much guaranteed delivery and failures will be visible to be re-sent.

People always state they didnt get the letter or the email when companies make changes. This removes that possibility.

I tend not to use Text and i tend not to read text messages sent to me, What if as i normally do i had just deleted the text message without reading it.

There is always one though.. Then that would have been you fault for not reading it wouldnt it..

[Sirius]

Originally Posted by WHISTLED

There is always one though.. Then that would have been you fault for not reading it wouldnt it..

So whats your problem with what i said. ?

Its my decision if i wish to read my txts or not, And its not your place to make a issue of it. There is always one that has to find fault in someones posts its just funny it's always you.

[rogerdraig]

Originally Posted by Zee

Why are people getting so upset about the way VM has informed customers?
You got told about the change in your service, did you not? so what is the problem? Atleast they are trying to inform customers ASAP instead of keeping it a secret like they do with most stuff.

it would be fine imho IF you could reply to same text via that number of your decision to leave with out penalty due to change in contract

doesnt seem to have that option

if they can inform you of change via txt so should you be able to ! to me it just seems another reason not to trust this company any more

[WHISTLED]

So whats your problem with what i said. ?

Its my decision if i wish to read my txts or not, And its not your place to make a issue of it. There is always one that has to find fault in someones posts its just funny it's always you.

Say what you like and do what you like with your texts, neither are of concern to me - Im struggling to identify where in the 18 words I made an 'issue of' anything.

The point was, and remains if you choose to delete texts without reading (which lets be truthful is what its for!), then failure to receive the communication until the letter arrives would have been no-ones fault but you own.

Bless - Life must be very upsetting when you take things so personally.

[willas00]

Personally I'm not disappointed by the offer of mins n text not carrying over because 300 texts is enought for me and by the time im due to renew i only have about 3-50 left and for minutes i run out quickly.

I'm more disapointed by the way they told me.

A simple email, letter or phone call would of been better than a stupid text.

Not very impressive text.

Also what annoys me is the fact to find out more I have to call or check out there website.

NOTE: Call to them costs 10p credit. (Not much I know but still it should be free!)

NOTE2: What if I only had TV and Landline say from Virgin Media? How would i get onto there website to find out?

[lostandconfused]

But they are following it up with a letter. Obviously a text is going to take less time to arrive instead of a letter, so its probably on its way, but as has been said before they would get delivery and read reports so people cant say they wernt informed.

If you dont read your texts then fine, wait until you get the letter, it will just take a bit longer. I think its unreasonable to expect a company to call each and every customer to explain the changes, and i bet a lot more people would complain at being cold called when eastenders was on.

With regards to cancelling your contract by text, im sure that would be fine, provided like virgin mobile you followed it up with a letter...

Originally Posted by lostandconfused

But they are following it up with a letter. Obviously a text is going to take less time to arrive instead of a letter, so its probably on its way, but as has been said before they would get delivery and read reports so people cant say they wernt informed.

If you dont read your texts then fine, wait until you get the letter, it will just take a bit longer. I think its unreasonable to expect a company to call each and every customer to explain the changes, and i bet a lot more people would complain at being cold called when eastenders was on.

With regards to cancelling your contract by text, im sure that would be fine, provided like virgin mobile you followed it up with a letter...

Dont try to trivialise the matter, so they are going to follow it up with a letter, hence rubbing more salt into the wounds.

Sorry VM are really showing their true colours lately.

Yes I am getting increasingly irritated with some trying to trivialise this. They wouldn't be trivialising it if they were being told by text that they had been fired.

The fact of the matter is - I take exception to being informed of a massive change in terms of service by a somewhat vague text message.

[Sirius]

Originally Posted by Mick

Yes I am getting increasingly irritated with some trying to trivialise this. They wouldn't be trivialising it if they were being told by text that they had been fired.

The fact of the matter is - I take exception to being informed of a massive change in terms of service by a somewhat vague text message.

I see this as yet another in the " we don't give a Flying watsit about our customers"

[bikeman]

Don't Forget These Are not Free Minutes They Are Just Rolling Over What You've Already Paid For!

Can I suggest that when you contact VM to complain that you threaten to cancel your broadband and landline since these are the services that VM are most desperate to retain. This is most likely to get a positive result.

If Cust services wont play ball you should insist on talking to their Retentions dept.