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A friend asked me to look at his Laptop as cannot send email
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Old 03-10-2019, 19:45   #1
Ken W
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Question A friend asked me to look at his Laptop as cannot send email

A friend asked me to look at his Laptop as cannot send / receive email. On checking he dose not have a email application, how can I find out what version of Windows he has and any suggestion's for a email app. ?
He is non techy.
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Old 03-10-2019, 20:09   #2
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Re: A friend asked me to look at his Laptop as cannot send email

To find out which version of windows try holding down the Windows key+R, type winver and press enter. You should get a window pop up with the version of windows that is installed.


Most (if not all) email providers have a webpage that you can log into with a web browser to access emails so that would be the first thing i'd suggest to look at.
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Old 03-10-2019, 20:10   #3
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Re: A friend asked me to look at his Laptop as cannot send email

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Originally Posted by Ken W View Post
A friend asked me to look at his Laptop as cannot send / receive email. On checking he dose not have a email application, how can I find out what version of Windows he has and any suggestion's for a email app. ?
He is non techy.
Start button/computer (right click)/properties if that way still exists in W10. I don't have an email application but I can still send and recieve via webmail.
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Old 03-10-2019, 21:19   #4
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Re: A friend asked me to look at his Laptop as cannot send email

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Originally Posted by pip08456 View Post
Start button/computer (right click)/properties if that way still exists in W10. I don't have an email application but I can still send and recieve via webmail.

Thanks I will try that
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Old 04-10-2019, 10:49   #5
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Re: A friend asked me to look at his Laptop as cannot send email

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Originally Posted by pip08456 View Post
Start button/computer (right click)/properties if that way still exists in W10. I don't have an email application but I can still send and recieve via webmail.


He is running Windows 7 home so he said he will update to Windows 10 Home which I believe comes with a e Mail App.
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Old 04-10-2019, 10:58   #6
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Re: A friend asked me to look at his Laptop as cannot send email

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Originally Posted by Ken W View Post
He is running Windows 7 home so he said he will update to Windows 10 Home which I believe comes with a e Mail App.
Why not just install an email app for free?

https://www.thunderbird.net/en-US/
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Old 04-10-2019, 11:19   #7
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Re: A friend asked me to look at his Laptop as cannot send email

+1 for Thunderbird


and I'd rather revert to carrier pigeons than use Win 10
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Old 04-10-2019, 11:23   #8
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Re: A friend asked me to look at his Laptop as cannot send email

+1 for the carrier pigeons.
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Old 04-10-2019, 11:26   #9
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Re: A friend asked me to look at his Laptop as cannot send email

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Originally Posted by pip08456 View Post
Why not just install an email app for free?

https://www.thunderbird.net/en-US/
One of your greater recommendations.
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Old 04-10-2019, 13:19   #10
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Re: A friend asked me to look at his Laptop as cannot send email

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One of your greater recommendations.



I have just down loaded it
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Old 04-10-2019, 13:22   #11
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Re: A friend asked me to look at his Laptop as cannot send email

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I have just down loaded it
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Old 04-10-2019, 13:22   #12
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Re: A friend asked me to look at his Laptop as cannot send email

Another +1 for Thunderbird especially as you then have local copies of everything that was sent or recieved. Setup is automated after you enter the email address(s)

It also has a handy diary with reminders built in that can be automatic if the sender has sent an invite to say a meeting next week.
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Old 04-10-2019, 16:23   #13
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Re: A friend asked me to look at his Laptop as cannot send email

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Originally Posted by heero_yuy View Post
Another +1 for Thunderbird especially as you then have local copies of everything that was sent or recieved. Setup is automated after you enter the email address(s)

It also has a handy diary with reminders built in that can be automatic if the sender has sent an invite to say a meeting next week.


The email address that had created was so long for example :-


johnsoap34@396Atwyford,com


He had not told any one that email so I created a new one that is easier for him to remember and set the email app ok.


Thanks for your help.
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