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Can't access my eMail
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Old 13-02-2019, 14:24   #16
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Re: Can't access my eMail

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Originally Posted by SnoopZ View Post
Luckily i don't use ISP email for anything important anymore, best to stay away from it.
Indeed ! i'm migrating away gradually.
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Old 16-02-2019, 17:10   #17
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Re: Can't access my eMail

ALL is WELL that Ends Well. ALL Been OK for weeks now..
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Old 16-02-2019, 19:24   #18
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Re: Can't access my eMail

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ALL is WELL that Ends Well. ALL Been OK for weeks now..
Now do the sensible thing and move your email away from your ISP, atleast the important stuff.
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Old 09-06-2019, 10:50   #19
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Re: Can't access my eMail

Anybody having problems accessing Virgins email this morning?.
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Old 09-06-2019, 11:06   #20
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Re: Can't access my eMail

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Originally Posted by denphone View Post
Anybody having problems accessing Virgins email this morning?.
Accessed mine ok with Office 2019, not tried their website though.

Edit

Sites down for now, that is the message i get when clicking Email on the Site even though it says email is fine!

Quote:
We're making some essential changes
We’re doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.

We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.

Email isn't affected, so you can send and receive messages as normal.... Bollocks to that it is down for me.
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Last edited by SnoopZ; 09-06-2019 at 11:10.
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Old 09-06-2019, 11:08   #21
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Re: Can't access my eMail

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Originally Posted by SnoopZ View Post
Accessed mine ok with Office 2019, not tried their website though.
l have not been able to get on it since 5 this morning.
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Old 09-06-2019, 11:10   #22
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Re: Can't access my eMail

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l have not been able to get on it since 5 this morning.
See my edit.
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Old 09-06-2019, 14:52   #23
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Re: Can't access my eMail

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Originally Posted by SnoopZ View Post
Accessed mine ok with Office 2019, not tried their website though.

Edit

Sites down for now, that is the message i get when clicking Email on the Site even though it says email is fine!
l just phoned customer services and after l told her clearly what the problem was her security questions staggered me as first of all she wanted my bank sort code and then after l politely refused as l told her this is not a question she should be asking and then she asked me how much our bill is each month which is another question they should be asking as all they ask for is a security passward.

And to it that she clearly had no idea what she was talking about as well and this is the worse customer service call in my time as a customer.

Clueless and not knowing what she was doing is being nice to her.
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Old 09-06-2019, 15:49   #24
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Re: Can't access my eMail

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Originally Posted by denphone View Post
l just phoned customer services and after l told her clearly what the problem was her security questions staggered me as first of all she wanted my bank sort code and then after l politely refused as l told her this is not a question she should be asking and then she asked me how much our bill is each month which is another question they should be asking as all they ask for is a security passward.

And to it that she clearly had no idea what she was talking about as well and this is the worse customer service call in my time as a customer.

Clueless and not knowing what she was doing is being nice to her.
Why don't you install an email client instead of relying on webmail?

Thunderbird is a good one that comes to mind.

---------- Post added at 14:49 ---------- Previous post was at 14:47 ----------

I've just logged in via the email link, i selected my email ends in virginmedia so try that.

If your email address ends in @virginmedia.com click here
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Old 09-06-2019, 15:58   #25
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Re: Can't access my eMail

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Originally Posted by SnoopZ View Post
Why don't you install an email client instead of relying on webmail?

Thunderbird is a good one that comes to mind.

---------- Post added at 14:49 ---------- Previous post was at 14:47 ----------

I've just logged in via the email link, i selected my email ends in virginmedia so try that.

If your email address ends in @virginmedia.com click here
l have just installed Thunderbird so l will see what that is like SnoopZ so thanks for that.
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Old 09-06-2019, 16:00   #26
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Re: Can't access my eMail

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Originally Posted by denphone View Post
l have just installed Thunderbird so l will see what that is like SnoopZ so thanks for that.
Did you see my edit, webmail is working if you follow my link.
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Old 09-06-2019, 16:06   #27
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Re: Can't access my eMail

I've used Thunderbird as mail client for years. Thoroughly recommend. Never use the webmail interface.
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Old 09-06-2019, 16:17   #28
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Re: Can't access my eMail

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Originally Posted by SnoopZ View Post
Did you see my edit, webmail is working if you follow my link.
My email ends in blueyonder.co.uk.

Its alright dopey me has just used what you told me and now it works.

---------- Post added at 15:17 ---------- Previous post was at 15:14 ----------

Quote:
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I've used Thunderbird as mail client for years. Thoroughly recommend. Never use the webmail interface.
Yes it seems alright so far heero.
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Old 09-06-2019, 16:24   #29
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Re: Can't access my eMail

I recommend moving away from an ISP email for most of your stuff, move to something like gmail or outlook because if it goes tits up or you move isp you can quickly get stuffed.
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Old 09-06-2019, 16:42   #30
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Re: Can't access my eMail

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Quote from SnoopZ:


I recommend moving away from an ISP email for most of your stuff, move to something like gmail or outlook because if it goes tits up or you move isp you can quickly get stuffed.
Big advantage of using an email client is that mail, both received and sent is stored locally on your PC. You'll never loose it if the ISP goes belly up, you have no internet, or you change plus you can easily copy/update mailboxes from machine to machine or backup.
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