Re: When is a discount not a discount?
I had posted on the official VM forum and had a private message asking me for further details - which I sent.
This morning I had a phone call from Virgin Cust Services in this country. I had given them very poor feedback in a survey they sent me.
I spent some time on the phone with a very polite and obliging Rep who has sorted my problem out for me - even emailing me with the details, so hopefully all has now been resolved.
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