Airport Express Woes

Biggusmickus · 03-04-2008, 22:30

I got a new airport express earlier this week. I powered down the NTL Home 120 modem, left it while, powered it up and then attached the express as per the instructions. Despite a vast amount of resetting and rebooting of the various elements I have failed to get my Airport Utility to see the base station. It, and Windows, sees the apple network but won't see the express to let me configure it. Oddly I can't get it to factory reset despite following the simple instructions. Apple replaced it no problem today but I am having no further joy. I'd be very grateful if someone could throw some light on what might be going wrong. My hunch is it's at the Virginmedia/modem end. Thank you for any help.

ntluser · 06-04-2008, 14:45

Are you connecting to a wireless laptop?

Biggusmickus · 07-04-2008, 12:09

Yes. The express only has one ethernet port and that's using the feed from the ntl modem.

ntluser · 11-04-2008, 09:55

Quote:

Originally Posted by Biggusmickus

Yes. The express only has one ethernet port and that's using the feed from the ntl modem.

The logical thing to do is to establish if each component in the chain works.

Can you access the internet without using the Airport Express? If so, your internet connection and modem are OK.If not there may be a problem with your internet connection or modem or both. Do the obvious and check for loose or incorrect cable connections. Try rebooting the modem.

When setting this up you should have your internet cable plugged into the modem and then an ethernet cable from your modem to the WAN socket on the Airport Express. ( Forgive me if you know all this but I can't see your installation) Try using a couple of ethernet cables just in case the one you are using is faulty.

To test the Airport Express is functioning connect your laptop to the base station using an ethernet cable. Can you still get the internet?

If not try turning off the power to the modem and the base station for about 30 seconds. Hopefully when you restore the power the modem and base station should re-boot and allow you to access the net via the ethernet cable.

Post your answers so far and then we'll move on from there.

Callumpy · 11-04-2008, 12:23

Make sure your PC is set to automatically revice a IP and in the windows wireless thing, search for you base station there and connect to it.
Then use the Utility

Jonnymeg · 11-04-2008, 21:08

Have you tried the Apple website as the Airport utility to access the config is updated fairly regularly. There may me a newer version.
Have you reset it with the little button underneath?

chrisrob1970 · 29-05-2008, 09:15

Yep, we have the same problem with NTL / Airport. We did have an 802.11g Airport which broke, I replaced it yesterday with the newer 802.11n Airport and I haven't yet managed to configure it via the laptop.

We originally set up the NTL account via the direct ethernet link on a laptop (I assume you've already done this as it sounds like your NTL account pre-dates your Airport). We then configured the Airport using a Mac PowerBook ... that was quite straight forward at the time, but bad news for you if you don't have access to a Mac. Once the Mac had configured the airport then the PC could see the Airport absolutely fine.

However I get the same problems as you trying to configure the new Airport via a laptop

Anyway the end message is your Airport will work with the NTL cable modem ... eventually ...