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Warning on cancelling your account
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Old 08-02-2007, 17:37   #1
totalwar
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Warning on cancelling your account

Warning on cancelling your account on broadband if your bills are sent to your NTL e-mail account then you go ahead with the cancellation and then also cancel your direct debit be warn because your get a letter from Moorcoft dept recoverly.Because NTL will not contact you about any money you owe them other then the NTL e-mail no phone call or letter from them.
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Old 08-02-2007, 20:00   #2
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Re: Warning on cancelling your account

Well why not keep the direct debit in place untill after you've recived the final bill. then cancel it. That would make more sence.
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Old 08-02-2007, 21:23   #3
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Re: Warning on cancelling your account

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Originally Posted by mattysheff View Post
Well why not keep the direct debit in place untill after you've recived the final bill. then cancel it. That would make more sence.
you do know that all customers pay in advance of service dont you, so any moneys owed would be to the end users not Virgin Media assuming your not behind in your payments at the time.
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Old 09-02-2007, 14:22   #4
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Re: Warning on cancelling your account

wouldnt that be unless you had a big phone bill that month?
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Old 10-02-2007, 10:13   #5
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Re: Warning on cancelling your account

basically its 30 days notice to cancel the service(s), so assume your billing date is the 1st and u ring to cancel on the 15th....

u'll get a bill on the 1st of the next month charging u for the full month....but when the service gets disconected on the 14th u will only pay half of that bill so keeping the dd in place makes sense only if the draw date is after the disconection date. cos otherwise it will draw the full bill amount from the bank making a credit balance on the now closed account - of course u are owed this money as it is an overpayment so u would need to ring in to request a cheque refund as it isnt automatically sent out.
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Old 10-02-2007, 11:10   #6
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Re: Warning on cancelling your account

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Originally Posted by icklelight View Post
basically its 30 days notice to cancel the service(s), so assume your billing date is the 1st and u ring to cancel on the 15th....

u'll get a bill on the 1st of the next month charging u for the full month....but when the service gets disconected on the 14th u will only pay half of that bill so keeping the dd in place makes sense only if the draw date is after the disconection date. cos otherwise it will draw the full bill amount from the bank making a credit balance on the now closed account - of course u are owed this money as it is an overpayment so u would need to ring in to request a cheque refund as it isnt automatically sent out.

Ya still waiting for a refund after 4 months from leaving NTL and if you read around been alot of problems when you cancel and members being over changed because they left there direct debits in place.
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Old 10-02-2007, 15:43   #7
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Re: Warning on cancelling your account

as above, this here not recieving cheque refunds is a flaw with internal procedure. i.e. ordering through different systems and so on!

ive also heard problems of people not recieving cheque refunds

sorry to hear about this
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Old 10-02-2007, 18:11   #8
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Re: Warning on cancelling your account

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Originally Posted by totalwar View Post
Ya still waiting for a refund after 4 months from leaving NTL and if you read around been alot of problems when you cancel and members being over changed because they left there direct debits in place.
Waiting 4 months on a refund is totally unaceptable. With the change over and department relocations this could be why. Give customer services a quick call now..... guaranteed they will sort it out for you. If you are so peeved off just ask for a team manager - they're there for those sort of things. Good luck totalwar
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Old 10-02-2007, 22:26   #9
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Re: Warning on cancelling your account

I on my fourth call to CS one told me 28 days for the cheaque and another told me 10 days.
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Old 12-02-2007, 05:15   #10
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Re: Warning on cancelling your account

Dont forget you have your rights as per the Consumer Rights Act.


You have the right to cancel any account or return any goods if the goods or accounts are not to your satisfaction.

In the case of VM, if you have had poor service or they have failed to provide you with which you have been paying for, then you can either.


1. Ask for a full refund for the duration of the time affected

2. Cancel your account immediately and have any monies owed to you if applicable.


Since you do pay in advance and you cancel mid-month then they have to reimburse you to the next payment date. Bear in mind Telephone calls have to be paid for.


If they fail to do so, you have the right to take them to a small claims court to receive such reimbursements, or alternatively complain to the Trading Standards that they are not complying with the Consumer Rights Act.

If they have asked collection services to get monies you know they should not be getting, contact the collection services and point out that you are paying in advance and you are owed the monies from date x to date y of that month, if they fail to cancel their actions they are held liable and they can be taken to a small claims court to gain the monies VM owes you (as the credit company has bought the account from VM).


Also if during that time, the credit company black lists you when you are not at fault, they are liable to a hefty fine, which you gain a percentage of and your name removed from the black list also monies owed.


ALSO.. lol...


If you have had poor service, you have the right as said before to reimbursements of the time affected. VM will try to fob you off with a week, and also try to fob you off to write to Swansea their Credit Department in the hopes you wont. DO remind them that they are liable due to the Consumer Rights Act and can occur a hefty penalty if they do not comply. But do make sure you call on the day the problems arises and on the day you wish compensation so they can see when problems started and you have a leg to stand on.

Alternatively, you can always talk to the technical support who give you the time owed as a "gesture of goodwill", since the consumer department are full of idiots :P
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