NTL Customer Services: Your personal experience - Page 8

**Chris** · 13-11-2003, 23:09

Quote:

Originally Posted by Nemesis

What towny was getting at was the derisory comment 'some idiot'. You just don't realise that your being so insulting do you ?

Thanks, you saved me trying to explain it again. I was trying to be nice.

Undisputedtruth · 13-11-2003, 23:10

The bit I don't get is that everywhere I go I tend to get good deals or people have been nice to me. For some reason I do not get the level of service I'm accustomed to with NTL.

**Chris** · 13-11-2003, 23:14

No-one has ever denied that NTL's CS has had problems. We agree with you on that. Only 9 people out of 54 have voted that they have 'never' had any trouble.

13-11-2003, 23:17

Quote:

Originally Posted by Undisputedtruth

Shady memory me think

I see, be nice to these people and get lower compensation. Thanks but no thanks.

so your ethos is not how good/bad NTL CS is - but how much compensation you can get?

- if you get away with it. then good luck

Undisputedtruth · 13-11-2003, 23:40

Quote:

Originally Posted by homealone

so your ethos is not how good/bad NTL CS is - but how much compensation you can get?

- if you get away with it. then good luck

My ethos is simply this: Good customer care, quality products at lower cost. Second best is not for me!

Bex · 13-11-2003, 23:43

Quote:

Originally Posted by Undisputedtruth

My ethos is simply this: Good customer care, quality products at lower cost. If I don't get it then I expect compensation!

ok maybe its me being a

but if you are seriously that unhappy then cancel ur ntl or do something about it for crying out loud

Mark W · 13-11-2003, 23:54

Quote:

Originally Posted by Undisputedtruth

I see, be nice to these people and get lower compensation. Thanks but no thanks.

so you are admitting you are not 'nice' to csa's when you call then? simply to ge the most out of them you can? and you wonder why you seem to be able to get little out of them??

if someone was a right ba*tard to me on the phone, id be polite, to the point and do no more than i absolutley had to. someone is nice - hell, even normal - id do whatever i could for them, including bending a few rules
to get it sorted...... a lesson for ya perhaps....

Undisputedtruth · 13-11-2003, 23:54

Quote:

Originally Posted by bexy

ok maybe its me being a

but if you are seriously that unhappy then cancel ur ntl or do something about it for crying out loud

It was not me that chose NTL but NTL had bought my franchise area out and offered poor customer services in return. As a customer I have every right to voice my dissatisfaction in the way NTL has managed their affairs in provided me a supposed service.

I've tried to cancel my services and have been offered retention deals which I have accepted. However, there will be a time when I will cancel my service altogether with NTL. Thanks to BT for saving a small fortune on my telephone bill, this actually finance my NTL package.

Bex · 13-11-2003, 23:58

Quote:

Originally Posted by Undisputedtruth

It was not me that chose NTL but NTL had bought my franchise area out and offered poor customer services in return. As a customer I have every right to voice my dissatisfaction in the way NTL has managed their affairs in provided me a supposed service.

I've tried to cancel my services and have been offered retention deals which I have accepted. However, there will be a time when I will cancel my service altogether with NTL. Thanks to BT for saving a small fortune on my telephone bill, this actually finance my NTL package.

yes u have every right to be dissatisfied with the service, but if i was you and i had such a problem about their CS i would write a strongly worded letter to the MD and i would cancel my contract regardless of the fact that they offered me deals......if its the tv you will miss, well get sky or digital, if its the BB u obviously already have BT get BT BB........

or you could just continue to bemoan the service you get.....your choice really

13-11-2003, 23:58

Quote:

Originally Posted by Undisputedtruth

My ethos is simply this: Good customer care, quality products at lower cost. Second best is not for me!

I should have known - sorry udt I thought you were a bloke - my mistake. lol.

Munkeh · 14-11-2003, 00:02

well.. apart from the long hold times (i did call the day the bill arrived.. which was probably a mistake..) they have always been polite and sorted out my problems immediately.

I've had a fair few worse telephone customer service experiences from other companies too be sure!

Undisputedtruth · 14-11-2003, 00:03

Quote:

Originally Posted by bexy

yes u have every right to be dissatisfied with the service, but if i was you and i had such a problem about their CS i would write a strongly worded letter to the MD and i would cancel my contract regardless of the fact that they offered me deals......if its the tv you will miss, well get sky or digital, if its the BB u obviously already have BT get BT BB........

or you could just continue to bemoan the service you get.....your choice really

Thanks for your advice

but I'm capable of making my own decisions and what is best for me.

Bex · 14-11-2003, 00:06

Quote:

Originally Posted by Undisputedtruth

Thanks for your advice

but I'm capable of making my own decisions and what is best for me.

i am sure you are........and i also forgot that you hate taking advice, my bad

Stuart · 14-11-2003, 00:06

I noticed something interesting in the poll above. Out of 5 people that (AFAIK) are NTL employees and voted, only one voted that he/she had no trouble with the service.

3 voted generally OK, and one agreed with UDT that it is 50/50

Paul K · 14-11-2003, 00:08

I've had good experiences and bad with NTL CS but UDT at the end of the day coming to a site like this or .com and relentlessly whining and crying and throwing your dummy out of the pram will get you nowhere.
Annoying other members or posting derisory remarks about them will just make people ignore you or post just to have a go at you.