21-05-2009, 17:14
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#1
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cf.mega poster
Join Date: Sep 2008
Location: Lincoln
Age: 48
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Netgear Rant
Hi,
Just had to phone Netgear Support (offshore callcenter) about my router that I got with my 50mb connection as a problem has came back with the router (WNR2000), with it reboot itself for no reason, it has reboot itself 4 times in 2 hours so far.
Anyway they say it fault and I can have a replacement, next working business day for free and all that, so I said yes, gave them my address, he went off to get my RMA number, then came back said they wanted my credit card details and would not charge them, as it for security, so I gave them over. They then come back and say they invaild, when I know they are not
Anyway get put through to a supervise who say they can't give me a replacement without vaild card details, I say they are etc... as there computer would not proceed, and he said I can't help you so I said put me through to level 2 support, they say they are thought not sure if they are, and I say bye . Was on the phone for about 45 minutes, for nothing.
Then I remember I had an email from Netgear Level 2 support, I find that and email Pat who it came from, within 15 minutes I had a RMA number and a reply say they coming Tuesday to do the swap over, as it gone the cut off point (3pm)to send out for new day.
So now I gone an cancelled my credit card just incase, as I don't think they should of asked for my card details, as Pat never needed them.
Oh, thanks to Pat for sorting the problem.
Rant over.
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21-05-2009, 18:21
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#2
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Inactive
Join Date: Jun 2006
Posts: 34
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Re: Netgear Rant
well done for getting another one sent out, don't expect too much though, biggest
piece of crap I've ever had the misfortune to set up,only had it up and running for a
couple of hours before I reverted to my old router, then bought myself a Dlink DIR-655
that is a decent router
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21-05-2009, 19:15
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#3
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Guest
Location: newcastle upon tyne
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Re: Netgear Rant
as a rule netgear routers are v good i have a wndr3300 and no probs at all i think part of the problem is that the wnr2000 is a free router supplied with a specific package common sense should tell you that it ain't gonna be anything special
GarryP...i think you were right to cancell your card as there is no way they should need your card details
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21-05-2009, 19:30
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#4
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cf.mega poster
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Re: Netgear Rant
Quote:
Originally Posted by Argy1
well done for getting another one sent out, don't expect too much though, biggest
piece of crap I've ever had the misfortune to set up,only had it up and running for a
couple of hours before I reverted to my old router, then bought myself a Dlink DIR-655
that is a decent router
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As soon as I can afford to get another N router I will, I still have my old Linksys wireless G, that does 50mb wired, so may change over to that.
Quote:
Originally Posted by martyh
GarryP...i think you were right to cancell your card as there is no way they should need your card details
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Yer, that what I thought after the call, there wasn't much on it, but that not the point really.
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21-05-2009, 20:26
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#5
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Re: Netgear Rant
GarryP if you want a recommend for a wireless n i realy could not speak more highly for the netgear wndr 3300
at the moment mine is running 2 g laptops and 1 N pc plus 2 nas drives with no problems at all before i got that i had a belkin n1 vision which i had loads of problems with
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21-05-2009, 21:23
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#6
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Inactive
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Re: Netgear Rant
Google is your friend, "wndr3300 problems"
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21-05-2009, 21:43
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#7
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Re: Netgear Rant
Quote:
Originally Posted by slowcoach
Google is your friend, "wndr3300 problems"
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i don't doubt that some people will have problems but don't forget a lot of the time the problems are caused by the pc/laptop or user
no problems with me though
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26-05-2009, 14:23
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#8
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cf.mega poster
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Re: Netgear Rant
Got the new router around noon.
Connected up and it seems, updated the fireware and it currently fine.
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21-06-2009, 19:32
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#9
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cf.mega poster
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Re: Netgear Rant
It started rebooting itself today (21st June 09) had it for 27 days now and it looks like it broken.
If it reboots again I am going to contact Netgear again, what joy that will be
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21-06-2009, 19:52
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#10
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Guest
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Re: Netgear Rant
Quote:
Originally Posted by Big-Gaz
It started rebooting itself today (21st June 09) had it for 27 days now and it looks like it broken.
If it reboots again I am going to contact Netgear again, what joy that will be
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it maybe that vm have something installed in the firmware that causes the probs ,and there does seem to be a few ,maybe some one in the know can enlighten you but generally netgear is one of the best
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21-06-2009, 19:54
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#11
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cf.mega poster
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Re: Netgear Rant
It's the standard Netgear firmware as it is the 50mb router and not VM firmware.
Also it running the lastest Netgear firmware.
The router has been changed once via Netgear 27 days ago.
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21-06-2009, 20:23
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#12
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Inactive
Join Date: Nov 2008
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Posts: 87
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Re: Netgear Rant
I have a WNR2000 which i got for £40 odd from argos, great router no problems here although mine runs stock netgear firmware.
Must be the vm firmware causing your issues.
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21-06-2009, 21:08
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#13
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cf.mega poster
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Re: Netgear Rant
The 50mb router:
DOES NOT use VM firmware. As my post above your say
DOES use standard Netgear firmware
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21-06-2009, 21:13
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#14
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Inactive
Join Date: Nov 2008
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Posts: 87
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Re: Netgear Rant
Ummmm derrrr.... lol
OK well im stumped, my router still works great though!
Hardware Version WNR2000
Firmware Version V1.2.0.8
GUI Language Version: V1.1.5.4
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21-06-2009, 21:21
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#15
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cf.mega poster
Join Date: Sep 2008
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Re: Netgear Rant
Quote:
Originally Posted by WelshPaul
Hardware Version WNR2000
Firmware Version V1.2.0.8
GUI Language Version: V1.1.5.4
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Same as my router and the one before that was returned.
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