What number do I call for a faulty Tivo controler
25-06-2019, 10:05
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#1
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
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What number do I call for a faulty Tivo controler
What number do I call for a faulty TiVo controller from a VM land line?
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25-06-2019, 10:18
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#2
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,120
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Re: What number do I call for a faulty Tivo controler
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25-06-2019, 14:33
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#3
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cf.mega poster
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by Mr K
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Thank you, as I am hearing unpaired I hope I do not get the foreign call centre.
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25-06-2019, 14:39
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#4
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cf.geek
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: What number do I call for a faulty Tivo controler
I used the chat feature (exchanging written messages) in My Virgin Media both to replace a faulty remote and a Superhub. Both were delivered within a few days at no cost.
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25-06-2019, 14:43
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#5
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Perfect Soldier
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Re: What number do I call for a faulty Tivo controler
Worth checking the contacts in the battery compartment for corrosion and/or poor connection. A VERY common problem with remotes of all types. Often just rotating the batteries with the finger puts it right.
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25-06-2019, 15:19
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#6
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by Ken W
Thank you, as I am hearing unpaired I hope I do not get the foreign call centre.
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I rang up for a replacement a couple of years ago and got VM overseas, in the middle of a party by the sound of it, took a long time to explain and arrange for such an apparently simple task.
You haven't said what the problem is with your current controller. For what it's worth both my controllers have periodically had the issue where some keys either stop sending commands or the commands aren't interpreted properly. I found taking the batteries out and holding down the remote power button for several seconds would reset the controller and get it working.
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25-06-2019, 16:54
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#7
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by Ken W
Thank you, as I am hearing unpaired I hope I do not get the foreign call centre.
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It could be worth you getting that noted on your account if you haven't already. See https://www.virginmedia.com/accessibility/virgin-phone
What is the remote control issue? It might be something we can help with here.
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25-06-2019, 17:19
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#8
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cf.mega poster
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by spiderplant
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Some keys do not work., I have tried new batteries to no avail.
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25-06-2019, 17:53
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: What number do I call for a faulty Tivo controler
Fair enough - you need a new remote
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25-06-2019, 19:54
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#10
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by Ken W
Some keys do not work., I have tried new batteries to no avail.
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Have you tried what I suggested in post #6, it worked for me.
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25-06-2019, 20:36
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#11
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cf.mega poster
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by daveeb
Have you tried what I suggested in post #6, it worked for me.
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Yes
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26-06-2019, 09:08
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#12
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cf.mega poster
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by Ken W
Yes
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I contacted VM who did some checks and the TiVo box was not responding so they are sending out a replacement TiVo box which should be with me in 3 days which fine I hope that solves the problem.
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26-06-2019, 09:15
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#13
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Woke and proud !
Join Date: Jun 2004
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by Ken W
I contacted VM who did some checks and the TiVo box was not responding so they are sending out a replacement TiVo box which should be with me in 3 days which fine I hope that solves the problem.
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You/they've probably tried this Ken, but have you tried unplugging the box then plugging back in again? A new box means you'll lose all your recordings.
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26-06-2019, 09:24
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#14
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by Ken W
I contacted VM who did some checks and the TiVo box was not responding so they are sending out a replacement TiVo box which should be with me in 3 days which fine I hope that solves the problem.
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If you've got broadband, and it's a TiVo you've currently got, you'll get a V6 rather than another TiVo.
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26-06-2019, 12:22
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#15
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Rise above the players
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Re: What number do I call for a faulty Tivo controler
Quote:
Originally Posted by BenMcr
If you've got broadband, and it's a TiVo you've currently got, you'll get a V6 rather than another TiVo.
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And a V6 is far better than a TiVo!
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