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Can I pause my skysports package while there is no live football on ?
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Old 24-04-2020, 21:46   #106
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by lonespeaker View Post
Has anyone who has had a credit, been applied a 2nd credit for the 2nd bill since the option was available? I'm still unsure if this 27 was a one off payment or not.
Has it been a month since the date on your first credit?
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Old 26-04-2020, 23:01   #107
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by lonespeaker View Post
Has anyone who has had a credit, been applied a 2nd credit for the 2nd bill since the option was available? I'm still unsure if this 27 was a one off payment or not.
I think their system is not handling it well, I did the sky sports pause and got the 27 pound discount and then the sky and bt sport pause became available, after the last bill was paid, I only see the 9.25 discount, did the form again over a week ago it hasnt made any difference.

My parents account & my brothers also hasnt had a 2nd credit applied yet either
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Old 27-04-2020, 12:18   #108
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by TMLeafs View Post
I think their system is not handling it well, I did the sky sports pause and got the 27 pound discount and then the sky and bt sport pause became available, after the last bill was paid, I only see the 9.25 discount, did the form again over a week ago it hasnt made any difference.

My parents account & my brothers also hasnt had a 2nd credit applied yet either
This was supposed to be a pause in either/both until resumption in live sports - why is one apparently working as it should whilst the other isn't?

Get a grip Virgin - it cannot be that difficult, or is it a case that sky refund is 3 times that for BT?
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Old 27-04-2020, 12:51   #109
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Re: Can I pause my skysports package while there is no live football on ?

It's taken a few days for me to recieve the confirmation email to say that the pause has gone through. A bit late for the credit to go onto the next bill due on May 1st so I imagine it will be applied on June 1st.
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Old 27-04-2020, 13:05   #110
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by Tricky Trevor View Post
It's taken a few days for me to recieve the confirmation email to say that the pause has gone through. A bit late for the credit to go onto the next bill due on May 1st so I imagine it will be applied on June 1st.
I finally paused mine last Wednesday and received confirmation Friday.I doubt my credit will appear on my next bill which is due any day now.
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Old 30-04-2020, 00:09   #111
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by Raider999 View Post
This was supposed to be a pause in either/both until resumption in live sports - why is one apparently working as it should whilst the other isn't?

Get a grip Virgin - it cannot be that difficult, or is it a case that sky refund is 3 times that for BT?
Just checked, my account now has the full credit it should but my parents & brothers have none
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Old 30-04-2020, 07:45   #112
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Re: Can I pause my skysports package while there is no live football on ?

Got my credit for BT Sports this month
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Old 30-04-2020, 08:49   #113
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by TMLeafs View Post
Just checked, my account now has the full credit it should but my parents & brothers have none
When did you complete the request forms for the pause compared with your parents and brothers?
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Old 30-04-2020, 10:12   #114
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by alwaysabear View Post
I finally paused mine last Wednesday and received confirmation Friday.I doubt my credit will appear on my next bill which is due any day now.
I got my Virgin Bill Tuesday and to my surprise I had two credits for Sky and BT sports.
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Old 30-04-2020, 14:46   #115
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Re: Can I pause my skysports package while there is no live football on ?

For info:

I applied to pause Sky Sports and BT Sport on 29/03/20.

Credit of 27.00 for Sky Sports and 9.25 for BT Sport duly applied to my account 31/03/20.

Same amounts automatically credited to my account today, 30/04/20.
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Old 03-05-2020, 10:40   #116
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Re: Can I pause my skysports package while there is no live football on ?

It's been over a month now since I first applied for the credits to Sky Sports and BT Sports. I got a credit for one month, but this month's bill was generated today and I haven't been given the credit again. Dunno if repeat credits are a manual or automatic process but I'm not happy to have missed out.
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Old 03-05-2020, 12:28   #117
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Re: Can I pause my skysports package while there is no live football on ?

Quote:
Originally Posted by lonespeaker View Post
It's been over a month now since I first applied for the credits to Sky Sports and BT Sports. I got a credit for one month, but this month's bill was generated today and I haven't been given the credit again. Dunno if repeat credits are a manual or automatic process but I'm not happy to have missed out.
They should be given each month until live sports resume (at least that is what it said on the application process) - personally I would give Virgin a ring and complain
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Old 03-05-2020, 13:05   #118
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Re: Can I pause my skysports package while there is no live football on ?

On the VM Community forum staff have posted messages saying there was a glitch in the system that caused the credits on some accounts not to repeat. They are saying this is now fixed & there should be a double credit next month for anyone that missed it.

My second months credit should have been applied on my billing date 21st April, however because it wasn't showing I used the pause payment form again and the discounts for both SkySports and BT Sports are now showing as credits since 21st April, so they should be deducted from my upcoming bill.
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Old 05-05-2020, 09:02   #119
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by Raider999 View Post
They should be given each month until live sports resume (at least that is what it said on the application process) - personally I would give Virgin a ring and complain
The credits have now appeared, but too late for the bill.
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Old 12-05-2020, 17:47   #120
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Re: Can I pause my skysports package while there is no live football on ?

Yes, my bill came out on the 9th April. I had a credit applied 14th April. Obviously too late for the payment due 28th April, and credit has been taken off next bill. However, I kinda thought that another credit would generate within the May bill, which has arrived today, but it hasn't. I'm guessing now from the posts above that the new credit won't generate until 14.05.2020, and will therefore come off the following bill after that. I'll have a check at the end of the week.
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