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Can I pause my skysports package while there is no live football on ?
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Old 11-04-2020, 22:46   #91
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by Mr K View Post
People opinions are rather divided on this depending on what their team's position is in the league !
So true. Bath are above Gloucester so I'll take that, and quietly ignore the Care Bears in the top-4!
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Old 23-04-2020, 20:15   #92
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Re: Can I pause my skysports package while there is no live football on ?

I managed to get through to customer support today to cancel my Premier Sports subscription as there is no pause available.

Still had to give 30 days notice

Very frustrating that I’m paying for nothing but once this blows over my Sky & BT Sports subs are on pause and will continue and my sub will go back to norm

But won’t be going back to Premier Sports - this could be the case for many.
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Old 23-04-2020, 20:21   #93
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by ScottishSteve View Post
I managed to get through to customer support today to cancel my Premier Sports subscription as there is no pause available.

Still had to give 30 days notice

Very frustrating that Iím paying for nothing but once this blows over my Sky & BT Sports subs are on pause and will continue and my sub will go back to norm

But wonít be going back to Premier Sports - this could be the case for many.
Yup, many people will remember how various companies treated them at this time and not use them in the future when all this is over. They're too focussed on the present to consider how their behaviour will come back on them in the future.

I for one will never, ever use Ocado again. They've really surprised & upset me with their uncaring and pig ignorant attitude.
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Old 23-04-2020, 20:34   #94
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Re: Can I pause my skysports package while there is no live football on ?

A pause is available for Premier Sport, Box Nation and Racing TV, but not through the website. Call Customer Services.
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Old 23-04-2020, 21:35   #95
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by spiderplant View Post
A pause is available for Premier Sport, Box Nation and Racing TV, but not through the website. Call Customer Services.
Sounds like he already cancelled, though I suppose he could ring back and cancel the cancel, and ask for the pause.
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Old 23-04-2020, 23:08   #96
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by RichardCoulter View Post
Yup, many people will remember how various companies treated them at this time and not use them in the future when all this is over. They're too focussed on the present to consider how their behaviour will come back on them in the future.

I for one will never, ever use Ocado again. They've really surprised & upset me with their uncaring and pig ignorant attitude.
I can't speak for Ocado. However Virgin Media are a middleman with Premier Sport. Why should Virgin take the hit in the middle between the customer and the provider?

Premier Sports are very much in the 'at risk' category of fledgeling media companies and they in turn will have made financial commitments to sports bodies for which they have no product to offer.

Virgin Media didn't just wake up one morning and devise some ruse to trick anyone here, Richard.
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Old 24-04-2020, 00:04   #97
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by spiderplant View Post
A pause is available for Premier Sport, Box Nation and Racing TV, but not through the website. Call Customer Services.
I asked for pause but was told by the two agents I spoke to that a pause is not available on Premier Sports, only option is to cancel.
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Old 24-04-2020, 11:10   #98
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by ScottishSteve View Post
I asked for pause but was told by the two agents I spoke to that a pause is not available on Premier Sports, only option is to cancel.
I would agree, that sort of attitude will be remembered -pausing is better for the supplier as they control the resumption process to full payment.

By forcing you to cancel they lose control and in all likelihood a lot of customers who, like you, won't bother to re-subscribe.

In the end, their loss.
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Old 24-04-2020, 11:17   #99
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by ScottishSteve View Post
I asked for pause but was told by the two agents I spoke to that a pause is not available on Premier Sports, only option is to cancel.
A bit late for you, but if anyone else gets this, ask the agent to look for their briefing dated 6th April called "Virgin TV: Further Sport Subscription Pauses"
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Old 24-04-2020, 11:28   #100
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by jfman View Post
I can't speak for Ocado. However Virgin Media are a middleman with Premier Sport. Why should Virgin take the hit in the middle between the customer and the provider?

Premier Sports are very much in the 'at risk' category of fledgeling media companies and they in turn will have made financial commitments to sports bodies for which they have no product to offer.

Virgin Media didn't just wake up one morning and devise some ruse to trick anyone here, Richard.
I was talking about Steve saying he wouldn't go back to Premier Sports, not VM.
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Old 24-04-2020, 12:16   #101
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by spiderplant View Post
A bit late for you, but if anyone else gets this, ask the agent to look for their briefing dated 6th April called "Virgin TV: Further Sport Subscription Pauses"
Thanks for that Spiderplant

I just phoned back and quoted the briefing and after a bit of to and frowing it has been added to my account.

She and her colleague next to her has never known about it.

Thanks a million (or a tenner)
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Old 24-04-2020, 13:42   #102
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by ScottishSteve View Post
Thanks for that Spiderplant

I just phoned back and quoted the briefing and after a bit of to and frowing it has been added to my account.

She and her colleague next to her has never known about it.

Thanks a million (or a tenner)
Sounds like they aren't reading the briefings sent to them
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Old 24-04-2020, 13:58   #103
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by RichardCoulter View Post
Sounds like they aren't reading the briefings sent to them
To be fair they probably have a bucket load of them just now

However as itís from weeks ago how many others have had to cancel totally and pay for 30 days while the notice time passes.

Obviously a comms breakdown.

They could make it easier on themselves by adding the option to the website as the lass I spoke to pointed out it covers, Premier, LaLigaTV, BoxNation and RacingTV if the subs are active
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Old 24-04-2020, 19:31   #104
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Re: Can I pause my skysports package while there is no live football on ?

Has anyone who has had a credit, been applied a 2nd credit for the 2nd bill since the option was available? I'm still unsure if this £27 was a one off payment or not.
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Old 24-04-2020, 21:19   #105
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Re: Can I pause my skysports package while there is no live football on ?

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Originally Posted by lonespeaker View Post
Has anyone who has had a credit, been applied a 2nd credit for the 2nd bill since the option was available? I'm still unsure if this £27 was a one off payment or not.
It should be on-going until normal service resumes, and you should get an email to let you know when that will be.
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