Getting Set Top Box To Work With Bang And Olufsen

[cpe]

Splashed out on a new television. In principle it can control the STB directly from the tv remote control. This depends on the STB being one of the ones that the B+O will recognise.

I have an old stb (Pace 1000) and have contacted Virgin about getting an alternative one. Limited response so far.

Advice would be helpful please on:

Is the Pace 1000 sometimes badged as anything else (there are others on the list in the software that look plausible)?

Do Virgin now install the Pace 4000 which is certainly on the list?

What's the best way of getting the box changed? I am getting a run around between various teams.

Any help gratefully appreciated.


Paul

[MovedGoalPosts]

The earlier PACE STBs, such as the 1000 series used a non standard form of remote signal, IrDA. Hence most remote controllers are incompatible. Some of the latter PACE STBs, and the Samsungs use the more standard RC5 method. However in the world of STBs nothing is totally guaranteed as the STBs tend to have more complex options than say a TV, so some of the signals might still not be achievable with a non cable remote.

Getting Virgin to change your STB if it isn't faulty will probably be a lot of hassle. You may well have to pay a call out charge. Biggest problem is that the engineers, when they have spare STBs for replacements, have whatever they get issued from the stores. That means they may not have the STB type you actually need. Moreover, if they do give you the right box now, they won't guarantee to replace it with another correct box if a fault develops.

[Ben B]

to control a pace stb with this remote you will need a remote translator form http://www.redremote.co.uk/