23-05-2020, 14:03
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#1
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Poor speeds
Been experiencing very poor BB speeds since my service came back online
I have run the tests at night, on wifi and via cable connection and roughly getting the same speeds as above I'm supposed to be on the 350MB service
settings on the router look fine:
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
314750000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online
TIA
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23-05-2020, 14:10
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#2
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,253
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Re: Poor speeds
Quote:
Originally Posted by saabmania2
Been experiencing very poor BB speeds since my service came back online
I have run the tests at night, on wifi and via cable connection and roughly getting the same speeds as above I'm supposed to be on the 350MB service
settings on the router look fine:
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
314750000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online
TIA |
You should be getting 24 down and 4 up channels, try rebooting again it should eventually lock if it hasn't already.
__________________
PSN: Snoopzster
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23-05-2020, 14:17
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#3
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Re: Poor speeds
Quote:
Originally Posted by SnoopZ
You should be getting 24 down and 4 up channels, try rebooting again it should eventually lock if it hasn't already.
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Ok thanks I'll give that another go, just got to wait until the boy comes off the PS4  
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23-05-2020, 14:34
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#4
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,253
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Re: Poor speeds
Quote:
Originally Posted by saabmania2
Ok thanks I'll give that another go, just got to wait until the boy comes off the PS4 |
Check your stats first if you last did it last night.
__________________
PSN: Snoopzster
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23-05-2020, 14:35
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#5
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Re: Poor speeds
Quote:
Originally Posted by SnoopZ
Check your stats first if you last did it last night.
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No that last one was this morning, been doing it every couple of hours but It's not changed since it all come up
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23-05-2020, 14:40
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#6
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,253
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Re: Poor speeds
Quote:
Originally Posted by saabmania2
No that last one was this morning, been doing it every couple of hours but It's not changed since it all come up
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Quick him off the PS4, you need to get it sorted, it'll take 5mins or so before you know if you have an issue. 
__________________
PSN: Snoopzster
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23-05-2020, 14:56
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#7
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Re: Poor speeds
Just rebooted and this was the result
Even worse than before
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
314750000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online
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23-05-2020, 15:03
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#8
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,253
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Re: Poor speeds
Quote:
Originally Posted by saabmania2
Just rebooted and this was the result
Even worse than before
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
314750000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online |
Ok it looks like you have a fault you will have to get that fixed i am afraid as it looks like your modem isn't locking onto more than 1 channel.
Maybe the service status page for you reports something, but you need it fixed whatever.
__________________
PSN: Snoopzster
Last edited by SnoopZ; 23-05-2020 at 15:12.
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23-05-2020, 15:14
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#9
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Re: Poor speeds
Ok thank you, I'll have to get them in then
thank you for your help and advise
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23-05-2020, 15:20
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#10
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,253
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Re: Poor speeds
Quote:
Originally Posted by saabmania2
Ok thank you, I'll have to get them in then
thank you for your help and advise
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Check your service and run tests, you maybe able to book an engineer from here too but not sure.
https://my.virginmedia.com/faults/service-status
__________________
PSN: Snoopzster
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23-05-2020, 15:25
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#11
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Re: Poor speeds
Yeah I've done all that because we lost all services for 4 days this week and this has only happened since the service come back on, funny though as I've just asked a neighbour that also has Virginmedia and his internet has been awful apparently since it's come back on
Trying to phone VM now
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23-05-2020, 15:28
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#12
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,253
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Re: Poor speeds
Quote:
Originally Posted by saabmania2
Yeah I've done all that because we lost all services for 4 days this week and this has only happened since the service come back on, funny though as I've just asked a neighbour that also has Virginmedia and his internet has been awful apparently since it's come back on
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Not just you then, good luck explaining all this to someone on the phone!
__________________
PSN: Snoopzster
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23-05-2020, 15:58
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#13
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Re: Poor speeds
Yes I've just has a similar reply by the person on the phone couldn't understand what I was trying to say they sent a new file to the router but it hasn't changed anything, and they are getting someone to ring Monday (Means me to ring back Monday) as they couldn't give me an engineers slot at the moment
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23-05-2020, 16:32
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#14
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,253
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Re: Poor speeds
Quote:
Originally Posted by saabmania2
Yes I've just has a similar reply by the person on the phone couldn't understand what I was trying to say they sent a new file to the router but it hasn't changed anything, and they are getting someone to ring Monday (Means me to ring back Monday) as they couldn't give me an engineers slot at the moment |
I saw your post on the VM forums, takes a week for a reply make sure you say neighbour has same issue.
__________________
PSN: Snoopzster
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23-05-2020, 20:15
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#15
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cf.member
Join Date: Sep 2016
Posts: 48
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Re: Poor speeds
Quote:
Originally Posted by saabmania2
Just rebooted and this was the result
Even worse than before
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
314750000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online |
I don't think this is a fault, but it looks like you're copying the stats from the 'Status' page of the Hub. That only shows the main Downsteam and Upstream channel. You need to copy the Downstream and Upstream pages instead to see the full set of channels.
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