Virgin Media Customer Service- Your Personal Experience - Page 17

Electric Hermit · 12-06-2009, 22:35

If the Virgin Media website counts as part of their "Customer Service" then it has to be a big thumbs down. I thought the BT site was bad, but Virgin is running them a close second. Half the links are broken, including main navigation links. To my certain knowledge, they have been broken for at least 24 hours.

On the complaints/feedback page - which is clearly designed to deter anyone from emailing them - there is a link for reporting broken links. You guessed it! It's broken!

Amateurish!

samuraisword · 13-06-2009, 10:14

I guess u should not loose hope on that better find a solution keep trying.

Xan · 17-06-2009, 22:33

should change the poll a little to offshore customer service and Uk customer service

Peter_ · 17-06-2009, 22:38

Quote:

Originally Posted by Xan

should change the poll a little to offshore customer service and Uk customer service

The is a poll for that somewhere on here.

Dkuk · 23-06-2009, 00:06

I voted awful, simply because it is.

Without sounding racist (which I'm not), I find that a customer service that has customer service agents that you can't understand and they can't understand you is absolutely pathetic and I ring Virgin Customer service as a last resort for this very reason.

After being with them now (which is only due to the fact they offer the fastest speed for my area) for nearly 8 years I think, I can safely say that I have never had a service agent who I could understand and I have to spell nearly all words I say with "Alpha, Lima" for A and L and so on... this is something you shouldnt have to do.
I don't have a speech problem, I speak clear and at a steady pace and I have now learned that as soon as you get through to someone, ask for a supervisor or manager straight away, this way you can get your problem sorted quicker.

chow · 13-07-2009, 12:36

Have had a fair bit of dealings with customer support recently, my experiance has been the off shore centres are generally awful, in contrast ive found that the uk based centres (ive dealt mainly with the staff at the Sheffield centre) are superb and if it wasnt for the great service and the resoulutions of my problems by the Sheffield staff i would no longer be a virgin customer, well done Sheffield , in fact what i do now if i need to contact virgin is i go directly to the "are you thinking of leaving virgin dept" as you know whatever your problem they will sort it out speedily, in stark contrast to the off shore people

lethalman · 16-07-2009, 13:30

yes hats of to them i got Answered fast, soon as i rang got thro fast on 150 ,she's a nice person scottish i'm sure she works for sky tv in the evenings yes agree on improving even watchdog since reporting them on bad service are now doing allot better no easting call centres. all thay mite just been a good mood for today.

benpire · 22-07-2009, 23:35

OMG! i just rang up CS. spoke to an indian man who didnt have a clue what i was on about.
"how much would it be to upgrade to 50mb broadband from VIP, and can i have one of your Freedom laptops?"
"no"
"oh, ok, errm, can you tell me when my contracts up?"
"the 21st sir"
"right, thats yesterday"
"yes."
"oh right, so i could move to SKY"
"thats up to you sir, is that all?"
"errm, yes"

all i wanted was faster internet lmao!

Peter_ · 22-07-2009, 23:37

Quote:

Originally Posted by benpire

OMG! i just rang up CS. spoke to an indian man who didnt have a clue what i was on about.
"how much would it be to upgrade to 50mb broadband from VIP, and can i have one of your Freedom laptops?"
"no"
"oh, ok, errm, can you tell me when my contracts up?"
"the 21st sir"
"right, thats yesterday"
"yes."
"oh right, so i could move to SKY"
"thats up to you sir, is that all?"
"errm, yes"

all i wanted was faster internet lmao!

Try ringing tomorrow from 0800 for a better response.

lethalman · 23-07-2009, 09:29

i will say ive had verry bad time getting in to talk i was talking to ppl from inda china and stuff no afence but i dont understand want thare saying in reply to me ,i have to say the same thing over and over. since watch dog it has aprvod or has it just i mite of been lucky talking to a nice person.

---------- Post added at 09:29 ---------- Previous post was at 09:26 ----------

yeah just looks i was lucky when i last phoned up .im saying ive talked to this wamon at sky one i phoned up maybe she left but shes a verry helpful person.yes ive had tones ware i cart understand want thare saying so i have to repeat my words over and over to them. its not fair.

RatMan · 23-07-2009, 12:19

The only time i have had problems its the off shore help that lets virgin down i have found a fix for that though i phone up and ask for the disconnetion service when i get put through they ask why and i get talking to very very good male and female staff who bend over backwards to help and have always helped in sorting my problem even to the state of making my call a conference call so there are 2 staff and me and always get the poblms sorted.
I say welldone to all UK staff and ty for a great service from the uk.

NO ONE · 05-08-2009, 21:19

Quote:

Originally Posted by Electric Hermit;

If the Virgin Media website counts as part of their "Customer Service" then it has to be a big thumbs down. I thought the BT site was bad, but Virgin is running them a close second. Half the links are broken, including main navigation links. To my certain knowledge, they have been broken for at least 24 hours.

On the complaints/feedback page - which is clearly designed to deter anyone from emailing them - there is a link for reporting broken links. You guessed it! It's broken!

Amateurish!

VM Are poor
02 is Trash
Bt is a hit and Miss

Sky AND Orange are vary good

05-08-2009, 21:28

Never had a problem with VM or o2.

NO ONE · 05-08-2009, 22:14

Quote:

Originally Posted by xocemp;

Never had a problem with VM or o2.

you Lucky

Toby Jugg · 08-08-2009, 10:40

I have found the UK staff little better than the asian staff. Yes they understand you better, but they still don't do what they say they will, and issues (mainly billing) just go on and on until you give up.
CS saying they will do xxx to resolve the problem generated by the system
then when it isn't, next CS saying there is no notes regarding that but ....
Then when it still isn't, next CS saying we can't do that
Then some CS saying 'that's the systems
...

These may be faults with the systems, as often claimed, but its long past time when the systems issues should have been resolved, and given the years these issues have been going on, the staff should be able to effeciently resolve them, not make them worse.
Sadly Not the case.

---------- Post added at 09:40 ---------- Previous post was at 09:33 ----------

Quote:

Originally Posted by NO ONE

VM Are poor
02 is Trash
Bt is a hit and Miss

Sky AND Orange are vary good

Vigin Media CS are really poor
BT is just as bad,
O2 little better
3 must run out of Nigeria or Somalia

T-mobile - generally very, very good
Orange - good
Sky - do exactly what they say - excellent
Virgin Mobile CS quite good