Do you now have to request free VM to VM calls?
16-05-2013, 20:31
|
#1
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,168
|
Do you now have to request free VM to VM calls?
During a call to Virgin Mobile today, I was told that to receive these free calls, you have to first text your landline number to 789444.
This is a new one on me and I get them anyway, so should I go through this procedure?
Also, does anyone know if the service where you can text VM for your balance to be sent back by return is chargeable or not?
If so, this does seem very odd, as it is free by dialling 789!
|
|
|
16-05-2013, 20:48
|
#2
|
Inactive
Join Date: Dec 2007
Posts: 18,398
|
Re: Do you now have to request free VM to VM calls?
BALANCE to 789789 is free
|
|
|
16-05-2013, 20:57
|
#3
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Do you now have to request free VM to VM calls?
Quote:
Originally Posted by RichardCoulter
During a call to Virgin Mobile today, I was told that to receive these free calls, you have to first text your landline number to 789444.
This is a new one on me and I get them anyway, so should I go through this procedure?
|
Not heard of that one and it's certainly not required on the Media tariff I'm on
__________________
I work for Virgin Media but all views are my own.
|
|
|
18-06-2013, 20:27
|
#4
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,168
|
Re: Do you now have to request free VM to VM calls?
Quote:
Originally Posted by Kymmy
BALANCE to 789789 is free
|
On my VM phone, you can get this verbally just by dialling 789, why don't you give it a try to see if it works on your 'phone Kymmy?
|
|
|
19-06-2013, 08:09
|
#5
|
Inactive
Join Date: Dec 2007
Posts: 18,398
|
Re: Do you now have to request free VM to VM calls?
Quote:
Originally Posted by RichardCoulter
Also, does anyone know if the service where you can text VM for your balance to be sent back by return is chargeable or not?
If so, this does seem very odd, as it is free by dialling 789!
|
Quote:
Originally Posted by RichardCoulter
On my VM phone, you can get this verbally just by dialling 789, why don't you give it a try to see if it works on your 'phone Kymmy?
|
As it was in answer to your TEXT chargable or not question I'm not sure what you're getting at?? Text BALANCE to 789789 is free
|
|
|
20-06-2013, 15:55
|
#6
|
Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 37,067
|
Re: Do you now have to request free VM to VM calls?
Can everybody please behave. Posts removed.
|
|
|
21-06-2013, 16:44
|
#7
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,168
|
Re: Do you now have to request free VM to VM calls?
I do wonder why I was given this erroneous information, I had never heard of it before and it appears that nobody else has either!
Does 789444 actually exist?
|
|
|
21-06-2013, 17:37
|
#9
|
R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
|
Re: Do you now have to request free VM to VM calls?
Quote:
Originally Posted by RichardCoulter
I do wonder why I was given this erroneous information, I had never heard of it before and it appears that nobody else has either!
Does 789444 actually exist?
|
Yes it does and I had heard of it before.
|
|
|
22-06-2013, 02:00
|
#10
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,168
|
Re: Do you now have to request free VM to VM calls?
Quote:
Originally Posted by Kymmy
|
No, I hadn't thought of doing that- good idea and thanks, but please don't continually use the rolly eyes emicon in your replies, as it comes across as rude and is unnecessary.
Quote:
Originally Posted by dilligaf1701
Yes it does and I had heard of it before.
|
Thank you. After taking a look, it looks to me that the requirement for customers to text this number is not for the existing free VM to VM calls as I was told, but for the new system where differing top ups (£10/£15) generate free texts and data allowances.
The data is of no use to me, but the unlimited texts will be very useful for when I am too ill to get out of bed
I didn't know about this new system, so it was a nice surprise!
|
|
|
22-06-2013, 09:56
|
#11
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Do you now have to request free VM to VM calls?
Quote:
Originally Posted by RichardCoulter
Thank you. After taking a look, it looks to me that the requirement for customers to text this number is not for the existing free VM to VM calls as I was told, but for the new system where differing top ups (£10/£15) generate free texts and data allowances.
|
No it's for the free calls
Quote:
If you've got Virgin Broadband, TV or phone, you'll also get unlimited calls to other Virgin Mobiles when you top up £10 a month. To get going, just text your Virgin home phone number or your Virgin Media account number to 789444.
|
I wasn't aware of this offer before, but I would assume it's because, unlike the contract / SIMO offers, no checks and connection to the Media account are made to the PAYG account when it's purchased
__________________
I work for Virgin Media but all views are my own.
|
|
|
22-06-2013, 11:11
|
#12
|
Inactive
Join Date: Dec 2007
Posts: 18,398
|
Re: Do you now have to request free VM to VM calls?
Quote:
Originally Posted by RichardCoulter
Thank you. After taking a look, it looks to me that the requirement for customers to text this number is not for the existing free VM to VM calls as I was told, but for the new system where differing top ups (£10/£15) generate free texts and data allowances.
|
After providing the link you still don't bother reading it
Quote:
Originally Posted by VM website
If you've got Virgin Broadband, TV or phone, you'll also get unlimited calls to other Virgin Mobiles when you top up £10 a month. To get going, just text your Virgin home phone number or your Virgin Media account number to 789444.
|
As Ben says it's purely for VM to VM calls and nothing to do with the other allowances..
I sometimes wonder why we bother especially poor Ben ????
|
|
|
22-06-2013, 18:01
|
#13
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,168
|
Re: Do you now have to request free VM to VM calls?
Please drop the attitude and stop being deliberately vexatious. If you can't bring yourself to be pleasant and friendly with your interactions, it may be better if you didn't "bother".
I am in a lot of pain at the moment and am on strong painkillers, so obviously sometimes get things wrong.
Can anybody fully explain this for me as I have obviously misunderstood.
Thanks.
|
|
|
22-06-2013, 19:32
|
#14
|
Inactive
Join Date: Dec 2007
Posts: 18,398
|
Re: Do you now have to request free VM to VM calls?
It's been fully explained in what's already posted/linked and even I can understand it on my strong pain killers
|
|
|
23-06-2013, 07:48
|
#15
|
R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
|
Re: Do you now have to request free VM to VM calls?
I think if I was still confused I'd call them back, get a printout of the relevent t&c's and take it to someone else to have a look at.
I have had to do this once a few years back so I don't see why they can't do it now.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 06:44.
|