STB lights ?

[iadom]

Forgive me for only doing a cursory forum search, I am at my brothers in Woking, Surrey, using my old 333mhz laptop on a dial up connection. At home in Shaw I have two STB,s a 1000, and 2000 series. They have both been virtually trouble free for 2 years or more. My brother has Ntl DiTV (was anologue ) and his service seems very poor. The BBC interactive does not work. I managed to get past the BBC bridge and load the split screens but that was the best I could do, you could not move between screens or select the menu.
NIT appears on the STB on occasions and intermittant reboots have occurred.
His STB is a Ditv4010-N and I have two questions, I have tried up+down+blue but cannot reach the signal info pages or event log, is the procedure the same on this STB, also when both of my boxes are on and functioning correctly the top two indicator lights are on. On this box, when it is switched on only the channel number is displayed, no lights unless you press the remote, then one flashes and goes out, is this normal on 4010 boxes?
According to the handbook from Ntl, pressing "Help" button should bring up a box saying "Technical information" which should have a calibration figure, but in fact it brings up a completely different menu.
BTW, he is on Langley, mine is Bromley.

[Feenix]

page up > page down > blue should bring up the small diagnostics menu on all STBs regardless of flavour.

There should also be two lights on the right hand side of the display - the top light is for power - the 2nd light down is for return path (connected to ntl) - the 3rd light is for the remote which will only flash when receiving input from the remote.

Pressing the help button should bring up the help menu

Occasional reboots are not too much to worry about - upgrades to the code on the STBs happens from time to time or for changes in your DiTV packages. On the other hand NIT being displayed is not too hot. Usually means really bad signal levels or a b0rked box - both of these issues will produce dodgy interactive services too.

Have you called CS to have a gander at the box from their end? They can have a look at lots of information regarding the signal levels and suchlike which might shed some light on it.

[JonSav1]

It seems like the STB did not respond very well to the recent upgrade to CR3. You'll need to give faults a call i'm afraid, as there is not a lot you can do for yourself.

As far as the differences between the boxes, these are due to the differences in your areas. 1000 and 2000 stbs are typical of the Bromley network, 4000's are nearly all Langley.

HTH

~Jon

[iadom]

Thanks for the replies folks, there are definately no lights on at all. I suppose he could always move back up North for a better service.

[Feenix]

and cheaper bitter

[spiderplant]

It's normal for there to be no lights on Langley boxes. The top LED comes on when in standby, and the middle one when IR codes are received. The bottom one isn't used. There is no "on" or "return path connected" light.

PageUp-PageDown-Blue should work. Note it only works when TV is showing; not the Mini-Guide.

(The "help" button was used to get the diagnostics at Langley CR2, but isn't any more).

[Tristan]

Originally Posted by JonSav1

It seems like the STB did not respond very well to the recent upgrade to CR3. You'll need to give faults a call i'm afraid, as there is not a lot you can do for yourself.

As far as the differences between the boxes, these are due to the differences in your areas. 1000 and 2000 stbs are typical of the Bromley network, 4000's are nearly all Langley.

HTH

~Jon

1000, 2000 and 4000 are Bromley boxes only, as is the Samsung at the moment. Langley boxes are either the 4010 (which is a 4000 with an extra DAVIC modem in), or one of the many flavours of 4001.

[Feenix]

Bromley born and bred, me. Sorry for the dodgy info

[JonSav1]

Originally Posted by Tristan

1000, 2000 and 4000 are Bromley boxes only, as is the Samsung at the moment. Langley boxes are either the 4010 (which is a 4000 with an extra DAVIC modem in), or one of the many flavours of 4001.

I tell you what Tris' - you know your stuff. Thanks for correcting my posts for me!

~Jon

[iadom]

Originally Posted by spiderplant

It's normal for there to be no lights on Langley boxes. The top LED comes on when in standby, and the middle one when IR codes are received. The bottom one isn't used. There is no "on" or "return path connected" light.

PageUp-PageDown-Blue should work. Note it only works when TV is showing; not the Mini-Guide.

(The "help" button was used to get the diagnostics at Langley CR2, but isn't any more).

Thanks for that update re lights. When any of the four buttons are pressed up, down, left or right, it instantly switches on the mini guide. pressing up+down+blue when in TV mode brings up first the mini guide then the reminders page.

[spiderplant]

Originally Posted by iadom

Thanks for that update re lights. When any of the four buttons are pressed up, down, left or right, it instantly switches on the mini guide. pressing up+down+blue when in TV mode brings up first the mini guide then the reminders page.

Aha! You need to press "PAGE up", not "up"

[Feenix]

don't press them all at once either - do it in sequence...

[iadom]

Originally Posted by spiderplant

Aha! You need to press "PAGE up", not "up"

DOH! Me being a bozo, have done this many times at home, different remote + brain malfunction, that's my excuse.
Here are some figures
SNR 29.0db
Pre RS errors 446 per 0.5s
Post RS errors 0 per 0.5s
AGC Signal Level 372
RF Channel 65
Return power +55dBmV
Also says £30.00 credit, also... Card status..please wait, although it is reading the card number.Event log shows at least two..Lost Davic connection messages.
What does the £30.00 credit refer to?

Originally Posted by iadom

What does the £30.00 credit refer to?

Limit on how much you can spend on Pay per view films/events per month or billing period.

[SMHarman]

Originally Posted by Mick

Limit on how much you can spend on Pay per view films/events per month or billing period.

Actually the limit the box will hold before it has to be reported back to the network and recorded on central billing, when the £30 will reappear.