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I have just emailed Neil Berkett following the advice form the threads above, and will report back if I get a response.
This is because I sent a 'signed for' complaint letter to the Customer Relations dept, Virgin Mobile, PO Box 333 Swansea SA7 9ZL on the advice of the Virgin Mobile call centre person, and a month on, received no response.
Let's see if an email to this Mr Berkett will get a response....
Sophie Boshell, CEO Complaints Case Manager Virgin Media, PO Box 238, Wythenshawe, Manchester, M22 0WJ, is the name of the person who emailed me this morning and I should have a resolution within 5 days. Hmmm...they must have HQ offices all over the country - I wonder where their CEO's office is located or do they keep moving it to confuse people?
Sophie Boshell, CEO Complaints Case Manager Virgin Media, PO Box 238, Wythenshawe, Manchester, M22 0WJ, is the name of the person who emailed me this morning and I should have a resolution within 5 days. Hmmm...they must have HQ offices all over the country - I wonder where their CEO's office is located or do they keep moving it to confuse people?
I think they are both now based in Manchester to make it central for both.
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