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Virgin Media Customer Service- Your Personal Experience
View Poll Results: My personal experience of Virgin Media customer service has been:
Excellent- I've never had any problems with them 248 18.87%
Generally OK 314 23.90%
Hit 'n' Miss - about 50/50 273 20.78%
Poor- they normally mess it up 238 18.11%
Awful - never had a useful phonecall to them 241 18.34%
Voters: 1314. You may not vote on this poll

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Old 02-07-2022, 14:54   #451
Gavin-D
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Re: Virgin Media Customer Service- Your Personal Experience

What sort of deals are folk getting at the moment to stay when your contract is up? Mine runs out in 4 weeks, and it will go up to above 100.

Seriously thinking of ditching VM as bar the fast internet I can get the other channels I watch through streaming services.
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Old 02-07-2022, 15:25   #452
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Re: Virgin Media Customer Service- Your Personal Experience

I will be renegotiating end of the month. I called a couple of months back and said I can not afford to pay any more than I am now due to the credit crisis and he said he would put a not on my account to renew the deal I am not now. I will not accept that as there will be an increase next year so the only deal I will take will be 3 to 5 less than I am on now.

More than happy to walk. I am single and can live with slower speeds if I have to
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Old 02-07-2022, 19:14   #453
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Re: Virgin Media Customer Service- Your Personal Experience

I binned VM to go to Now. Got about 100 in compensation from Openreach due to delayed install, plus 80 cash back. After 4 months joined VM again with mates rates. Paying less for everything plus an O2 SIM than I did for 200 meg, a Vodafone SIM and whatever XL TV gets called these days.
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Old 02-07-2022, 20:07   #454
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Re: Virgin Media Customer Service- Your Personal Experience

My contract expires on August 2nd would I have to wait until the 3rd to give notice of intention to leave, or can it be done in advance?
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Old 09-08-2022, 16:17   #455
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Re: Virgin Media Customer Service- Your Personal Experience

Call wait times seen to be lengthy.
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Old 13-08-2022, 06:02   #456
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by Rillington View Post
Call wait times seen to be lengthy.
They are and if its an overseas call centre you have to hang up and start again, as you'll wasting your time trying to negotiate a new deal.
If a Scotsman answers, you're in !
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Old 15-08-2022, 10:45   #457
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by Mr K View Post
They are and if its an overseas call centre you have to hang up and start again, as you'll wasting your time trying to negotiate a new deal.
If a Scotsman answers, you're in !
I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from 99 to 142. Negotiated for an HOUR and got a new contract for 92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.
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Old 15-08-2022, 13:23   #458
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by Chris James View Post
I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from 99 to 142. Negotiated for an HOUR and got a new contract for 92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.
Well done. My current contract ends in a couple of months so I shall try the same route. I hate phoning up and having to say I want to leave (which would be a lie) just so that I can get through to retentions. Your way seems a lot better.
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