Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Price rise

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service

Price rise
Reply
 
Thread Tools
Old 12-08-2019, 23:20   #1
Mad Max
cf.mega poster
 
Mad Max's Avatar
 
Join Date: Mar 2012
Posts: 2,583
Mad Max has reached the bronze age
Mad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze ageMad Max has reached the bronze age
Price rise

I took out a new deal about 2 months ago and was told that any price increases would not apply, I have just received an email saying
Quote:
From 1st October your price will be going up by 4.50 a month.
So who am I supposed to believe?
Mad Max is offline   Reply With Quote
Advertisement
Old 13-08-2019, 03:28   #2
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 56
Services: VM Phone : VM Mobile : Sky TV : VM BB (350 Mbps) : Vodafone BB (38 Mbps)
Posts: 22,658
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Price rise

Quote:
Originally Posted by Mad Max View Post
I took out a new deal about 2 months ago and was told that any price increases would not apply, I have just received an email saying
So who am I supposed to believe?
I would not believe anything VM told me.

Of course, if your one of the 100,000 lucky ones, your price will be frozen anyway
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 13-08-2019, 07:43   #3
Tricky Trevor
cf.geek
 
Tricky Trevor's Avatar
 
Join Date: Oct 2011
Location: Nottingham
Age: 62
Services: Ultimate Oomph,500 mbit,2xV6,,4K tv
Posts: 527
Tricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation eraTricky Trevor has entered a golden reputation era
Re: Price rise

I think if you are on Ompph the prices are frozen
__________________
I used to be indecisive but now I'm not so sure.
Tricky Trevor is offline   Reply With Quote
Old 13-08-2019, 10:15   #4
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 7,399
RichardCoulter has disabled reputation
Re: Price rise

Quote:
Originally Posted by Mad Max View Post
I took out a new deal about 2 months ago and was told that any price increases would not apply, I have just received an email saying
So who am I supposed to believe?
I too received a similar email. When I rang VM to sort it out, I was told that my price wasn't going up!

---------- Post added at 10:15 ---------- Previous post was at 10:11 ----------

Quote:
Originally Posted by Paul M View Post
I would not believe anything VM told me.

Of course, if your one of the 100,000 lucky ones, your price will be frozen anyway
Neither would I, so I got the woman who told me that my price wasn't going up to put what she had told me on the notes on my account in case i'm told different further down the line.

She said that these emails had been sent out to all customers en masse regardless of whether their price was going up or not, but I don't think this can be true as they all appear to be personalised to each customers individual services.
RichardCoulter is offline   Reply With Quote
Old 13-08-2019, 10:52   #5
japitts
cf.addict
 
Join Date: Apr 2008
Services: TiVo 1Tb with Full House Sports & Movies, 100Mb broadband, Talk Weekends.
Posts: 481
japitts is a name known to alljapitts is a name known to alljapitts is a name known to alljapitts is a name known to alljapitts is a name known to alljapitts is a name known to alljapitts is a name known to alljapitts is a name known to all
Re: Price rise

Quote:
Originally Posted by RichardCoulter View Post

She said that these emails had been sent out to all customers en masse regardless of whether their price was going up or not, but I don't think this can be true as they all appear to be personalised to each customers individual services.
Just a thought, but could it be that the emails are personalised to every combination of service, bundle & price that VM can account for - rather than individual customers?

I don't know, just saying it's possible.
japitts is offline   Reply With Quote
Old 13-08-2019, 14:05   #6
jfman
Architect of Ideas
 
Join Date: Dec 2004
Posts: 2,951
jfman has reached the bronze age
jfman has reached the bronze agejfman has reached the bronze agejfman has reached the bronze agejfman has reached the bronze age
Re: Price rise

Quote:
Originally Posted by japitts View Post
Just a thought, but could it be that the emails are personalised to every combination of service, bundle & price that VM can account for - rather than individual customers?

I don't know, just saying it's possible.
Like a mail merge?

Nah, I think they manually write up all 4.5 million letters and seal them by hand.
jfman is offline   Reply With Quote
Old 13-08-2019, 16:03   #7
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 7,399
RichardCoulter has disabled reputation
Re: Price rise

Quote:
Originally Posted by japitts View Post
Just a thought, but could it be that the emails are personalised to every combination of service, bundle & price that VM can account for - rather than individual customers?

I don't know, just saying it's possible.
You may well be right.
RichardCoulter is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 06:48.


Server: xenon.zmnt.net
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.