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Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.
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Old 17-07-2020, 15:24   #31
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Thanks for the suggestions. I'll keep you up to date
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Old 28-07-2020, 21:22   #32
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Try hitting up the VM forums as there is active VM staff there, bare in mind with the current situations a lot of VM departments are either working from home or are light on staff due to the 2m restrictions so things could take longer, not making excuses as you should have been contacted.
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Old 28-07-2020, 21:51   #33
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Quote:
Originally Posted by General Maximus View Post
I tried this when I was having speed problems and the email was delivered but didn't get read
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Old 28-07-2020, 22:58   #34
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

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Originally Posted by JMcB View Post
I tried this when I was having speed problems and the email was delivered but didn't get read
Not necessarily - Corporate email systems give the recipients the option to allow a read receipt to be sent, it’s not automatically generated.
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Old 31-07-2020, 10:46   #35
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Read receipts aren't an email standard, most email systems don't deal with them.

Same with email "recalls". It's stuff tacked onto exchange and less and less people with exchange use them.
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Old 08-08-2020, 13:05   #36
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Just got another response back to my letter asking for a Deadlock letter. It was a copy-paste message saying they have been unable to reach me. (I have no missed calls on my landline or mobile...)

They want me to just phone up the normal 0345 customer support number to talk to normal customer services...

Then if they do not hear from me again within 28 days they will shut the complaint.

This is absolutely infuriating, that was my fifth attempt to raise or get a response to my complaints. They didn't even send the letter of deadlock...

Is it possible to go to CISAS without a letter of deadlock?
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Old 08-08-2020, 19:21   #37
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

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Originally Posted by oscarandjo View Post
Is it possible to go to CISAS without a letter of deadlock?
Yes you can

https://www.ombudsman-services.org/how-it-works/process

From section 5

Quote:
Escalating the complaint to us.
If you’ve received a deadlock letter, or if you’ve still not resolved the issue after eight weeks, you can bring your complaint to us.
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