General New price rises 2021! - Page 5

SirThomas · 14-01-2021, 18:08

Quote:

Originally Posted by SonicMaster

If the first person is from an overseas call centre it's unlikely they will be able to do much other that offer the current prices

I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions always used to be UK based.

It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!

Tom

Legendkiller2k · 16-01-2021, 00:39

Quote:

Originally Posted by SirThomas

I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions always used to be UK based.

It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!

Tom

This is same with SKY i got through to overseas and said no to the offer he was very good tbf and put me through to another retentions department in Scotland who gave me a much better deal.

Mr K · 16-01-2021, 12:59

Quote:

Originally Posted by SirThomas

I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions always used to be UK based.

It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!

Tom

I tried a few times last month usually it went overseas who offered diddly squat. On one occasion in went straight to a nice Scots bloke who did me a decent deal.

No price rise for me yet, hopefully my deal superceeded it.

daveeb · 16-01-2021, 13:04

Quote:

Originally Posted by SirThomas

I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions always used to be UK based.

It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!

Tom

I always ring retentions early morning (9 ish) and have never been put through to offshore yet. I realise I've probably just hexxed it and will never get through to the UK centres again.

SirThomas · 16-01-2021, 14:58

Got through yesterday after a pretty long wait and luckily a super polite Welsh chap picked up. UK staff are up there with the best IMO.

£44 for 200meg BB/'Mix' TV (which is seemingly still a thing) and the obligatory phoneline. Did enquire about Gig BB but it's a long way off for PO9 apparently!

They satisfied my 'new customer' price stipulation, so agreed.
Don't much like the new 18 month contracts - But I can only assume there'll be another price increase/get-out clause before then!

Tom

cheekyangus · 16-01-2021, 18:11

Quote:

Originally Posted by SirThomas

Got through yesterday after a pretty long wait and luckily a super polite Welsh chap picked up. UK staff are up there with the best IMO.

£44 for 200meg BB/'Mix' TV (which is seemingly still a thing) and the obligatory phoneline. Did enquire about Gig BB but it's a long way off for PO9 apparently!

They satisfied my 'new customer' price stipulation, so agreed.
Don't much like the new 18 month contracts - But I can only assume there'll be another price increase/get-out clause before then!

Tom

Mix TV is now a legacy tier, it's bound to be the confusingly similar MixIt.

This similarity seems to have resulted in many misunderstandings by customers and VM staff based on the many threads I've seen on thr official VM forums since the MixIt/MaxIt pairing of tiers were introduced.

spiderplant · 16-01-2021, 20:40

Quote:

Originally Posted by cheekyangus

Mix TV is now a legacy tier, it's bound to be the confusingly similar MixIt.

This similarity seems to have resulted in many misunderstandings by customers and VM staff based on the many threads I've seen on thr official VM forums since the MixIt/MaxIt pairing of tiers were introduced.

They really do still sell Mix. However you are right to point out it often gets confused with Mixit.

cheekyangus · 16-01-2021, 21:12

Quote:

Originally Posted by spiderplant

They really do still sell Mix. However you are right to point out it often gets confused with Mixit.

I stand corrected...and very surprised.

Mr K · 16-01-2021, 21:44

Quote:

Originally Posted by cheekyangus

I stand corrected...and very surprised.

I've still got 'Full House'. Don't need the kids tv, but part of my discount depends on it (something to do with Tivo upgrade years ago. You got to keep your old box as an extra for free, but only if you had Full House). Still getting that discount, downgrading to Maxit increases my cost.

cheekyangus · 17-01-2021, 09:48

Quote:

Originally Posted by Mr K

I've still got 'Full House'. Don't need the kids tv, but part of my discount depends on it (something to do with Tivo upgrade years ago. You got to keep your old box as an extra for free, but only if you had Full House). Still getting that discount, downgrading to Maxit increases my cost.

That's keeping something though. I was talking about selling TV tiers to new customers, and existing customers as part of trying to get a new deal.

Many of the latter have not realised what they were getting (or not getting) when they moved onto their, at first, seemingly better deal.

I'm still on the Fun TV tier, which is legacy (though I was wrong about Mix, so maybe it isn't

), I wasn't saying people weren't on old TV (legacy) tiers because I know many still are, myself included.

crazyronnie · 17-01-2021, 10:18

This is probably not the best place to ask this, but as its price increase related maybe someone here can advise me.

So like many Virgin Media customers i've been notified of a price increase which for me is around 6.01% per month. At the bottom of the email it says i should contact VM before the 10th of Feb to be able to cancel my contract without incurring any fees. I currently have Broadband, TV, and Landline from VM.

Community Fibre is set to go live on my road in the next week or two and i want to port my VM landline number over to Community Fibre's VOIP service as many friends and family especially the elderly ones have that number and have had that number since mid 90's.

However i have read, once i give VM notice to terminate my services, landline number porting doesn't work and will fail.

Here's my question can i start the number porting to another provider. Then on the 9th of Feb contact VM and say i want to cancel my services without incurring any charges?

Inactive Digital · 17-01-2021, 10:33

Quote:

Originally Posted by crazyronnie

Here's my question can i start the number porting to another provider. Then on the 9th of Feb contact VM and say i want to cancel my services without incurring any charges?

When you phone VM to give your 30 days notice they won't include your phone service in the cancellation process - this will be cancelled automatically when your number is ported to the new provider.

That's how it worked for me a few years back anyway.

Matthew · 17-01-2021, 16:18

So back in June 2020 I re-contracted, a 12 month contract fixed for 18 months, I got the email to say going up £3.50.

Now that I am on a fixed contract surely they cannot up my price? I cannot see anything in the T&C's that state they can, any advice before I ring them up?

daveeb · 17-01-2021, 16:23

Quote:

Originally Posted by Matthew

So back in June 2020 I re-contracted, a 12 month contract fixed for 18 months, I got the email to say going up £3.50.

Now that I am on a fixed contract surely they cannot up my price? I cannot see anything in the T&C's that state they can, any advice before I ring them up?

They can unless it was agreed beforehand to be as a fixed price. You are however free to break the contract and leave or negotiate a better price with a bit more leverage.

SonicMaster · 17-01-2021, 16:36

Quote:

Originally Posted by SirThomas

Got through yesterday after a pretty long wait and luckily a super polite Welsh chap picked up. UK staff are up there with the best IMO.

£44 for 200meg BB/'Mix' TV (which is seemingly still a thing) and the obligatory phoneline. Did enquire about Gig BB but it's a long way off for PO9 apparently!

They satisfied my 'new customer' price stipulation, so agreed.
Don't much like the new 18 month contracts - But I can only assume there'll be another price increase/get-out clause before then!

Tom

That's good. We've also still got Mix TV, I made sure that they wouldn't move us on to one of the new packs this suits us perfectly.