05-03-2020, 19:27
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#1
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cf.addict
Join Date: Jan 2019
Posts: 445
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Data Breach Incident
Be aware folks.
I’ve just been informed by Virgin Media that they recently became aware that some of your personal information, stored on one of our databases has been accessed without permission. Our investigation is ongoing but we currently understand that the database was accessible from at least 19 April 2019 and that the information has been recently accessed.
More details can be found here
https://www.virginmedia.com/help/data-incident
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05-03-2020, 20:23
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#2
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Oh Lanky Lanky.
Join Date: Jun 2003
Location: Shaw, Oldham, Lancashire.
Services: 2 TV 360 boxes. 500mb BB, Phone line.
Posts: 7,960
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Re: Data Breach Incident
Just received the email. I did have a marketing call today from someone with a very strong Asian accent but although the caller sounded vague the number 08000521251 does appear to be a legitimate VM number.
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05-03-2020, 21:42
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#3
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cf.geek
Join Date: Feb 2007
Location: Belfast
Age: 44
Services: 2x 306Tivo
Full TV with Movies & Sport
1000Mb BB
Land Line
Mobile Phone x2 (Sim Only)
Posts: 680
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Re: Data Breach Incident
Got this via email
Quote:
Dear NAME, We are very sorry to have to inform you that we recently became aware that some of your personal information, stored on one of our databases has been accessed without permission. Our investigation is ongoing but we currently understand that the database was accessible from at least 19 April 2019 and that the information has been recently accessed.
To reassure you, the database did NOT include any of your passwords or financial details, such as bank account number or credit card information.
The database was used to manage information about our existing and potential customers in relation to some of our marketing activities. This included: contact details (such as name, home and email address and phone numbers), technical and product information, including any requests you may have made to us using forms on our website. In a very small number of cases, it included date of birth. Please note that this is all of the types of information in the database, but not all of this information may have related to you.
We take our responsibility to protect your personal information seriously. We know what happened, why it happened and as soon as we became aware we immediately shut down access to the database and launched a full independent forensic investigation. We have also informed the Information Commissioner’s Office.
Given the nature of the information involved, there is a risk you might be targeted for phishing attempts, fraud or nuisance marketing communications. We understand that you will be concerned so we are writing to everybody affected to provide reassurance, guidance and support. We have put all of the latest information on our website https://www.virginmedia.com/help/data-incident, including some advice on how to stay safe online, such as: • Advice from the Information Commissioner's Office on how you can avoid or report nuisance marketing calls, emails and texts (https://ico.org.uk/) • How to be vigilant by not providing your personal information to anyone suspicious online, by phone, email or text. If you want more information, you can get it here https://www.getsafeonline.org/protec...nd-scam-email/ • How you can protect yourself from the risk of identity theft (which is when someone uses someone else’s personal information to obtain goods, services or money without permission) and other types of fraud. The Information Commissioner’s Office has information online here https://ico.org.uk/your-data-matters/identity-theft/ Although no financial, banking details or account passwords were accessed, it is always a good idea to make sure that your passwords are strong and not easy to guess. There is some advice here on how to set a strong password https://www.virginmedia.com/help/how...trong-password. If having read this email and visited our website you still have questions, you can contact us on 0800 052 2621, but please be aware our customer service advisors do not have any further information at this stage. Once again, we sincerely apologise for what has happened. Lutz Schueler CEO, Virgin Media
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05-03-2020, 21:56
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#4
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 791
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Re: Data Breach Incident
Probably explains why for the last several months i've had an increase of spam emails that seem to have now stopped.
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05-03-2020, 22:10
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#5
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
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Re: Data Breach Incident
Hardly surprising. VM's security practices are a bit lax. The passwords for my VM are still:
Quote:
8-10 characters long, letters and numbers only, no spaces. First character must be a letter.
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That is a hilariously small namespace to brute force and doesn't encourage strong passwords at all.
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05-03-2020, 22:27
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#6
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,266
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Re: Data Breach Incident
Not had an email so hopefully I am lucky.
__________________
PSN: Snoopzster
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05-03-2020, 22:33
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#7
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cf.addict
Join Date: Jan 2007
Location: Newtownabbey
Age: 36
Services: Sky Q, Freesat, Sky Gigafast FTTP Broadband, Virgin Gig1
Posts: 111
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Re: Data Breach Incident
Quote:
Originally Posted by Skie
Hardly surprising. VM's security practices are a bit lax. The passwords for my VM are still:
That is a hilariously small namespace to brute force and doesn't encourage strong passwords at all.
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It’s a complete joke make a secure password as long as it’s 8 to 10 characters and doesn’t contain special characters. I have tweeted them about their lax password before and no response.
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05-03-2020, 22:40
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#8
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cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
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Re: Data Breach Incident
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06-03-2020, 06:55
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#9
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cf.geek
Join Date: Nov 2011
Location: United Kingdom
Services: YouFibre | Lebara Sim x 2| Plex
Posts: 883
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Re: Data Breach Incident
Quote:
Originally Posted by djmagnifique
Probably explains why for the last several months i've had an increase of spam emails that seem to have now stopped.
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Yes same it’s been very annoying
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06-03-2020, 07:52
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#10
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
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Re: Data Breach Incident
https://www.theguardian.com/media/20...y_to_clipboard
A 'marketing' database apparently. Makes even more sense to opt out of all marketing, so your details aren't shared about so much. They should lock a few VM execs up for not to protecting data securely. They'd soon tighten up.
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06-03-2020, 09:08
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#11
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cf.addict
Join Date: Jan 2007
Location: Newtownabbey
Age: 36
Services: Sky Q, Freesat, Sky Gigafast FTTP Broadband, Virgin Gig1
Posts: 111
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Re: Data Breach Incident
Quote:
Originally Posted by Mr K
https://www.theguardian.com/media/20...y_to_clipboard
A 'marketing' database apparently. Makes even more sense to opt out of all marketing, so your details aren't shared about so much. They should lock a few VM execs up for not to protecting data securely. They'd soon tighten up.
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Funny thing is I have opted out of marketing From virgin media years ago and still I got an email saying my details were part of a data breach.
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06-03-2020, 10:48
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#12
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Data Breach Incident
Quote:
Originally Posted by punkrock101
Funny thing is I have opted out of marketing From virgin media years ago and still I got an email saying my details were part of a data breach.
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It's entirely possible that your details were part of a database that contained a "Optin: false" flag.
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06-03-2020, 15:27
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#13
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,994
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Re: Data Breach Incident
Not had an email but for the last few months my ex-directory VM phone line is getting a cold call at least once a day.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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06-03-2020, 15:31
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#14
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,266
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Re: Data Breach Incident
Quote:
Originally Posted by SnoopZ
Not had an email so hopefully I am lucky.
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Just got the email, bollocks to Virginmedia not happy.
__________________
PSN: Snoopzster
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06-03-2020, 15:43
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#15
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,308
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Re: Data Breach Incident
Quote:
Originally Posted by SnoopZ
Just got the email, bollocks to Virginmedia not happy.
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Keeping it hidden from the public domain for that period is not good.
__________________
“The only lesson you can learn from history is that it repeats itself”
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