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HUB 5 High latency since install
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Old 20-11-2022, 17:32   #31
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Re: HUB 5 High latency since install

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Originally Posted by GW1988 View Post
Still not fixed. Do VM have a timescale that they have to fix issues like this in?
Depends on the number of customers affected. Did they give you a fault ticket number?
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Old 20-11-2022, 21:29   #32
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Re: HUB 5 High latency since install

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Originally Posted by spiderplant View Post
Depends on the number of customers affected. Did they give you a fault ticket number?
No. It was an engineer who works on installs who diagnosed the cabinet issue.

As Sepiroth said, I would imagine it affects quite a few customers on my housing estate.

He left a ref on a piece of paper, but I'm unsure as to what this is.....
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Old 20-11-2022, 22:12   #33
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Re: HUB 5 High latency since install

Just got my SuperHub 5 today.
The Wi-Fi on the SH3 was appalling so I had an ASUS router and was getting about 185MB in my bedroom two floors away from my router on 600MB
Installed my SH5 and get the same or more without a separate router on 1Gb.
Iím happy.
Iím paying £1/month more than I was and had to change from vVirgin Mobile to O2 but now get 1Gb instead of 600Mb and also have Netflix so no longer have to pay the £3/month I was paying.
All in all, Iím a happy bunny.
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Old 20-11-2022, 23:18   #34
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Re: HUB 5 High latency since install

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Originally Posted by GW1988 View Post
He left a ref on a piece of paper, but I'm unsure as to what this is.....
A network ticket number is F followed by 9 digits.
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Old 21-11-2022, 09:06   #35
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Re: HUB 5 High latency since install

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Originally Posted by spiderplant View Post
A network ticket number is F followed by 9 digits.
It's not that then. I'll give them time to try and rectify.
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