Virgin Media V6 - Powered by TiVo(new STB)
06-12-2016, 22:45
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#2011
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: Virgin Media V6 - Powered by TiVo(new STB)
I orderd early this morning to no confirmation email and I cant even see it in my orders as it says we cant show you your orders at the moment nothing is ever as simple as it should be
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06-12-2016, 23:48
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#2012
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Can't see the point in rushing to get a V6, i'd rather wait a while until the inevitable bugs are sorted out.
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07-12-2016, 00:23
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#2013
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Inactive
Join Date: Jun 2009
Services: Services:
200 Mbit Gamer on Hub 3,
3x Arris V6 Boxes,
CISCO V HD,
VIP Package
Posts: 689
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Re: Virgin Media V6 - Powered by TiVo(new STB)
As a previous trialist, I would say I agree.
Only reason I jumped at it was because I want rid of the refurbished TiVo box which keeps failing.
And VM are doing a promotional offer presently... which may not be available later on, and with 3 boxes it reduced the cost significantly.
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07-12-2016, 09:23
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#2014
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Just ordered; install on the 19th December. It's a straight swap for my Tivo. I had to move to the new equivalent of M+, but by tweaking my services a bit, saved £4.50 on what I was previously paying. Still getting 100 meg BB and unlimited phone.
They will replace my 1st gen Soperhub, which is in the bedroom, but not move it, as I have Ethernet going to the lounge, which worked perfectly with MRS when I had two Tivos.
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07-12-2016, 09:38
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#2015
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,995
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by RB2004
True but in saying that, I once unplugged one while moving the room around... then when plugged back in again it wouldn't work any more.
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My VHD box has thrown a wobbly several times by getting stuck in the low power standby mode (red symbol only) It had to be unplugged for over a minute to get it to wake up again. Normally never put it in this mode.
The box runs pretty cool and that's always good for the reliability of electronics.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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07-12-2016, 09:51
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#2016
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cf.mega poster
Join Date: Jun 2003
Posts: 8,901
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by heero_yuy
My VHD box has thrown a wobbly several times by getting stuck in the low power standby mode (red symbol only) It had to be unplugged for over a minute to get it to wake up again. Normally never put it in this mode.
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That's a well-known software fault on the V-HD. There's no fix for it.
It needs a long mains reset because it will run for about 30 seconds on the power stored in the power supply capacitors. If you pull the power lead out of the back of the V-HD instead, it'll reset much quicker.
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07-12-2016, 09:54
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#2017
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,995
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by spiderplant
That's a well-known software fault on the V-HD. There's no fix for it.
It needs a long mains reset because it will run for about 30 seconds on the power stored in the power supply capacitors. If you pull the power lead out of the back of the V-HD instead, it'll reset much quicker.
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Ah, didn't know about that SW fault. Thanks SP. I do pull the plug on the back because the power block is buried behind the big telly in the snake pit on the floor.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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07-12-2016, 10:17
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#2018
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Inactive
Join Date: Nov 2016
Posts: 9
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Ultimate.Conj
They didn't give you a Manned Installation credit..
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Phoned them back up today and spoke to someone else, she said the price was correct. I mentioned that others had only paid £64 after having manned install credit applied but she said I'd already got £50 credit for the box being on XL tv to take it from £99 to £49 and it was £40 install and £14.99 activation she went off to check and came back and said that was the correct price
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07-12-2016, 10:20
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#2019
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cf.mega poster
Join Date: May 2014
Location: Berkshire
Services: Virgin Media Oomph 600mb,
XL TV, Sky Movies & Sports HD, Amazon Prime, Netflix UHD
Posts: 1,103
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by RichardCoulter
Oh yes, VM are very good at agreeing to something and not doing it.
When it doesn't happen, you are made out to be a liar as "there's no notes on the account to verify what you are saying".
So a member of staff agrees to do something, doesn't do it or make any notes and then you are effectively called a liar.
I had this the other day about a refer a friend incentive from five years ago.
The Indian call centre told me that it had finally been sorted out, yet when I rang to see where the credit was, well....you can guess the rest.
This is the second time that i've referred a friend and the second time that i've had a problem taking years to resolve. I won't be doing it again and urge others not to bother.
They seem to take on the new customer and then not want to pay the incentive.
This goes directly against the WEEE directive:
http://www.hse.gov.uk/waste/waste-electrical.htm
There are plenty of places that will recycle old electrical equipment if you wish to do so.
IIRC this 'activation fee' nonsense started when mobile phone companies started doing it.
Sky then cottoned on, followed by Virgin Media.
It's simply a way to extract money for nothing from customers.
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Sorry the wording of my post wasn't quite correct. They didn't tell me to put the VHD boxes in the bin, they said I could "dispose" of them.
Guess that means I can take the boxes to my local recycling centre and dispose of it correctly.
---------- Post added at 10:20 ---------- Previous post was at 10:19 ----------
Quote:
Originally Posted by mackemsrule
Phoned them back up today and spoke to someone else, she said the price was correct. I mentioned that others had only paid £64 after having manned install credit applied but she said I'd already got £50 credit for the box being on XL tv to take it from £99 to £49 and it was £40 install and £14.99 activation she went off to check and came back and said that was the correct price
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Not sure what has happened there then mate. Mine and a few others here had their manned installed credited.
I'm on VIP package, not sure if you are on same package on not, but that could be a factor...Just a guess though
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07-12-2016, 10:53
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#2020
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Inactive
Join Date: Apr 2004
Location: Middlesbrough
Services: Two V6 boxes, 200meg BB
Posts: 63
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Does anyone know the height and width of the V6 box. The sizes quoted in various places don't match the pictures.
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07-12-2016, 11:01
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#2021
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Inactive
Join Date: Nov 2016
Posts: 9
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Ultimate.Conj
S
Not sure what has happened there then mate. Mine and a few others here had their manned installed credited.
I'm on VIP package, not sure if you are on same package on not, but that could be a factor...Just a guess though
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I'm on top TV package and 150mb Broadband, at least i'm getting a free upgrade to 200mb as well
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07-12-2016, 11:05
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#2022
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cf.mega poster
Join Date: Jan 2007
Services: XL TV
XL Phone
XL 100MB broadband
TiVo
Cat
Posts: 2,269
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by passingbat
Just ordered; install on the 19th December. It's a straight swap for my Tivo. I had to move to the new equivalent of M+, but by tweaking my services a bit, saved £4.50 on what I was previously paying. Still getting 100 meg BB and unlimited phone.
They will replace my 1st gen Soperhub, which is in the bedroom, but not move it, as I have Ethernet going to the lounge, which worked perfectly with MRS when I had two Tivos.
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passingbat how did you do it? This is EXACTLY what i want but i keep being told my package will go up and being told its hundreds of quid for installation.
Ive already emailed the CEO complaining since ive 8 different people now and 8 different quotes!
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07-12-2016, 11:08
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#2023
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cf.addict
Join Date: Jun 2003
Posts: 230
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Just ordered my 2 boxes, being installed in January. They said I'd get an email confirmation but I have not received that yet. How quick should it come through? Just want to make sure it all went through properly!
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07-12-2016, 11:22
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#2024
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Inactive
Join Date: Feb 2011
Services: Samsung HU8550 (SEK-3500),
Yamaha RXV777,
Full House TV,
200Mb,
2 VM v6 Tivos,
Slingbox.
Posts: 68
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Re: Virgin Media V6 - Powered by TiVo(new STB)
I think a lot of people aren't getting the e-mails at the moment (possibly due to volume of orders)
Having said that I recently upgraded to 200mb broadband and it still took 3-4 days for the e-mail confirmation to come through.
Ordered the Tuesday evening, e-mail didn't arrive until late Sunday evening.
I got my v6 boxes ordered, but only after been told 3 different prices, twice being told my contract would go up.
After 2 hours with the online chat I finally got a price in line with other people £114 for 2 boxes and no contract increase.
Not being installed until Jan though
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07-12-2016, 11:27
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#2025
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Inactive
Join Date: Aug 2016
Posts: 46
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by mackemsrule
I'm on top TV package and 150mb Broadband, at least i'm getting a free upgrade to 200mb as well
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Definitely should have got it for 64.95 then . And then should have got a discount on your install to bring it down to that price
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