Re: Equipment returns
You're not the only one. I passed a very irate woman coming out of the soon to close local VM store with her/VM SH3 after they refused to take it.
From the email I got
"Returning your equipment
It's quick and easy to return your Virgin Media bits and pieces - and it won't even cost you a penny. Once your services are disconnected, we'll send you a free postal returns kit.
Just pop the equipment into the packaging provided - including any cables, remotes and smartcards - and drop it off at your local Collect+ store. You can find your nearest store at collectplus.co.uk.
The reason we ask you to return your equipment is that, while you're with us, you rent your equipment, rather than own it. So if you don't return your equipment, within 30 days of your service disconnection, we'll have to charge you for it."
Check with your Citizens Advice about the charge.
Call 0800 952 2277 until you get a result.
HTH
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