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Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.
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Old 05-02-2021, 19:04   #46
oscarandjo
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

Wow. So I just received a letter from "Moorcroft Debt Recovery Limited". Virgin Media are now chasing me for unpaid debts for the mobile SIM that they told me to cancel in the CISAS ruling in my favour!

This company seems to surprise me again and again.
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Old 05-02-2021, 19:17   #47
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

If you have got the CISAS ruling in writing send it to the debt collectors and they'll sort it out with VM.
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Old 05-02-2021, 19:32   #48
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Re: Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

It's now been 9 months since the call to Virgin Media to renew my contract that kicked this all off. If only I had known basic account management is incompatible with Virgin Media.
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