12-05-2019, 13:05
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#46
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: Retention Dept gone?
Quote:
Originally Posted by Raider999
Or normal price of over £120pm
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What's the normal price of Sky?
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12-05-2019, 16:15
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#47
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Retention Dept gone?
Quote:
Originally Posted by Raider999
Or normal price of over £120pm
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No-one who wants it cheaper pays that, though, do they?
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12-05-2019, 18:18
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#48
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Retention Dept gone?
Quote:
Originally Posted by OLD BOY
No-one who wants it cheaper pays that, though, do they?
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As I do, I will be ringing Virgin to cancel - if they don't give me a deal I will return to Sky
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12-05-2019, 18:36
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#49
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,265
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Re: Retention Dept gone?
Broadband speed keeps me at Virgin as i live in a village which usually doesn't get many broadband options.
__________________
PSN: Snoopzster
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12-05-2019, 20:08
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#50
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cf.addict
Join Date: Jan 2007
Posts: 182
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Re: Retention Dept gone?
Quote:
Originally Posted by Mythica
What's the normal price of Sky?
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Sky Entertainment £22 a month for 18 months
Sky Kids £5
Sky HD £0
Sky Q Multiscreen £13
Ultimate On Demand £12
Sky Sports £23 a month for 18 months
18 month minimum contract. Non-contract price £30pm
Sky Cinema £11 a month for 18 month
18 month minimum contract. Non-contract price £19pm
Sky 63Mb broadband £27 a month 18 months contract, then £45.99 a month thereafter. £10 one-off cost
Sky Talk Anytime Extra - £10
Chat anytime day or night with unlimited inclusive calls to UK mobiles and landlines (0845/0870 calls not included)
Monthly £123 for 18 months, then £156.99
One-off £114.95*
*Fibre Broadband Activation Fee £10, Broadband Hardware Delivery Charge £9.95, Sky Q Mini £20, Sky Q 2TB box £75
Plus....
BT Sport on Sky £29.99, £20 upfront
BT Sport HD FREE for 3 months, then £6.50 a month
BT Sport on 2nd box FREE for 3 months, then £6.00 a month
Three Unlimited SIM £20 a month (normally £24) on a 12 month contract or £25 a month on a 30 day contract
V.VIP: £99 a month for 12 months, then £139
Sky/BT/Three: £172.99 for 3 months, then £185.49 a month for 15 months, then £219.48 a month
Upfront fees
Virgin: £25
Sky/BT/Three: £134.95
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13-05-2019, 18:16
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#51
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: Retention Dept gone?
Quote:
Originally Posted by batchain
Sky Entertainment £22 a month for 18 months
Sky Kids £5
Sky HD £0
Sky Q Multiscreen £13
Ultimate On Demand £12
Sky Sports £23 a month for 18 months
18 month minimum contract. Non-contract price £30pm
Sky Cinema £11 a month for 18 month
18 month minimum contract. Non-contract price £19pm
Sky 63Mb broadband £27 a month 18 months contract, then £45.99 a month thereafter. £10 one-off cost
Sky Talk Anytime Extra - £10
Chat anytime day or night with unlimited inclusive calls to UK mobiles and landlines (0845/0870 calls not included)
Monthly £123 for 18 months, then £156.99
One-off £114.95*
*Fibre Broadband Activation Fee £10, Broadband Hardware Delivery Charge £9.95, Sky Q Mini £20, Sky Q 2TB box £75
Plus....
BT Sport on Sky £29.99, £20 upfront
BT Sport HD FREE for 3 months, then £6.50 a month
BT Sport on 2nd box FREE for 3 months, then £6.00 a month
Three Unlimited SIM £20 a month (normally £24) on a 12 month contract or £25 a month on a 30 day contract
V.VIP: £99 a month for 12 months, then £139
Sky/BT/Three: £172.99 for 3 months, then £185.49 a month for 15 months, then £219.48 a month
Upfront fees
Virgin: £25
Sky/BT/Three: £134.95
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Thought so.
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14-05-2019, 07:51
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#52
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Retention Dept gone?
Quote:
Originally Posted by batchain
Sky Entertainment £22 a month for 18 months
Sky Kids £5
Sky HD £0
Sky Q Multiscreen £13
Ultimate On Demand £12
Sky Sports £23 a month for 18 months
18 month minimum contract. Non-contract price £30pm
Sky Cinema £11 a month for 18 month
18 month minimum contract. Non-contract price £19pm
Sky 63Mb broadband £27 a month 18 months contract, then £45.99 a month thereafter. £10 one-off cost
Sky Talk Anytime Extra - £10
Chat anytime day or night with unlimited inclusive calls to UK mobiles and landlines (0845/0870 calls not included)
Monthly £123 for 18 months, then £156.99
One-off £114.95*
*Fibre Broadband Activation Fee £10, Broadband Hardware Delivery Charge £9.95, Sky Q Mini £20, Sky Q 2TB box £75
Plus....
BT Sport on Sky £29.99, £20 upfront
BT Sport HD FREE for 3 months, then £6.50 a month
BT Sport on 2nd box FREE for 3 months, then £6.00 a month
Three Unlimited SIM £20 a month (normally £24) on a 12 month contract or £25 a month on a 30 day contract
V.VIP: £99 a month for 12 months, then £139
Sky/BT/Three: £172.99 for 3 months, then £185.49 a month for 15 months, then £219.48 a month
Upfront fees
Virgin: £25
Sky/BT/Three: £134.95
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Ouch!
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14-05-2019, 23:21
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#53
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cf.mega poster
Join Date: Sep 2005
Posts: 6,798
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Re: Retention Dept gone?
I think personally that Virgin Media should be sold to another company, who will look after there customers. After today farcical problem of outage problems.
VM should sell and bring in another company that can give 100%. And sadly, VM do not give that
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15-05-2019, 10:00
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#54
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Retention Dept gone?
There are new rules coming in that oblige TV and broadband providers to tell their customers about the 'best deals available'.
https://advanced-television.com/2019...st-deal-rules/
I wonder if this will put an end to haggling? After all, if I get a really good deal that beats what is being advertised as 'the best offer', doesn't the deal you've just done become that best offer?
Frankly, I would prefer such a system being in place which does not encourage haggling. At least you know where you are and you have a fairer system where everyone is treated the same.
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15-05-2019, 10:58
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#55
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,359
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Re: Retention Dept gone?
Quote:
Originally Posted by OLD BOY
There are new rules coming in that oblige TV and broadband providers to tell their customers about the 'best deals available'.
https://advanced-television.com/2019...st-deal-rules/
I wonder if this will put an end to haggling? After all, if I get a really good deal that beats what is being advertised as 'the best offer', doesn't the deal you've just done become that best offer?
Frankly, I would prefer such a system being in place which does not encourage haggling. At least you know where you are and you have a fairer system where everyone is treated the same.
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You could end up with those that are more prudent being penalised by flat pricing and an end to “new customer offers”.
If I can be bothered switching provider every 12 months I don’t see why I should be penalised because others don’t know/don’t want to make the effort. Much like those that continue to pay full whack on their mobile on month 25. Energy providers too.
Implementing this isn’t going to come from the profit lines of Virgin/Sky, it’s going to be from the customer base.
I do think if you are on older packages that are now priced above a new package (undiscounted) you should be automatically transferred.
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15-05-2019, 11:07
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#56
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cf.mega poster
Join Date: Jun 2003
Posts: 8,901
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Re: Retention Dept gone?
Quote:
Originally Posted by OLD BOY
I wonder if this will put an end to haggling?
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No, they only have to show generally available tariffs.
"We acknowledge that, where notifications include the cheapest generally available tariff, a customer may be able get a cheaper price than that shown by negotiating directly with the provider or purchasing via a third party."
"there is also nothing that prevents providers from presenting alternative tariffs to their customers, where they are lower than the cheapest generally available tariff and the provider decides to make them available"
Source: Ofcom
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15-05-2019, 13:03
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#57
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cf.mega poster
Join Date: Jan 2007
Posts: 2,526
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Re: Retention Dept gone?
Quote:
Originally Posted by jfman
I do think if you are on older packages that are now priced above a new package (undiscounted) you should be automatically transferred.
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The problem with that is being a New Package by definition means they are different, not just a price difference, and the customer may not want what is being provided on the New Package or even the terms that comes with it. Automatic processes of this nature will lead to problems.
Better to write to the customer beforehand and offer them choices.
For example, we were on M+ TV. After being around forever VM finally wanted to discontinue it. It hadn't been sold to new customers for a while, it was a long standing legacy tier. M+ customers were moved to Fun tier and given 30 days to try it (no obligation) and decide from there, whether they wanted to keep it (do nothing) or downgrade to Mix or Player. Sure the 30 days trial was automatically implemented, but there was open prior communication and there was a choice. They wrote to you just before it happened.
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15-05-2019, 13:03
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#58
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Retention Dept gone?
Quote:
Originally Posted by jfman
You could end up with those that are more prudent being penalised by flat pricing and an end to “new customer offers”.
If I can be bothered switching provider every 12 months I don’t see why I should be penalised because others don’t know/don’t want to make the effort. Much like those that continue to pay full whack on their mobile on month 25. Energy providers too.
Implementing this isn’t going to come from the profit lines of Virgin/Sky, it’s going to be from the customer base.
I do think if you are on older packages that are now priced above a new package (undiscounted) you should be automatically transferred.
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Doesn’t that penalise the vulnerable and elderly, though, jfman?
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15-05-2019, 13:23
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#59
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,359
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Re: Retention Dept gone?
Quote:
Originally Posted by OLD BOY
Doesn’t that penalise the vulnerable and elderly, though, jfman?
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That, unfortunately, is day to day life in a capitalist system. I can pick up a newspaper and check websites for the best deals on televisions, laptops, mobiles, mortgage providers all the way down to who is doing the best price on 12 bottles of my preferred German lager.
Unless we just want to go the whole hog and nationalise everything and have straightforward regulated pricing for everything. I’d be at the front of the queue for the socialist revolution but as far as I can tell this is offering me the downsides of capitalism (international companies making supernormal profits) and none of the upsides.
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15-05-2019, 13:30
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#60
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: Retention Dept gone?
Quote:
Originally Posted by jfman
You could end up with those that are more prudent being penalised by flat pricing and an end to “new customer offers”.
If I can be bothered switching provider every 12 months I don’t see why I should be penalised because others don’t know/don’t want to make the effort. Much like those that continue to pay full whack on their mobile on month 25. Energy providers too.
Implementing this isn’t going to come from the profit lines of Virgin/Sky, it’s going to be from the customer base.
I do think if you are on older packages that are now priced above a new package (undiscounted) you should be automatically transferred.
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The problem with that is you get variable answers depending on who you talk to and what time of day it is. Some people just don't know how it works. I'd say users like us who use forums are in the minority of knowing how to play companies.
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