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Virgin Media very poor customer service
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Old 12-10-2018, 22:18   #16
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Re: Virgin Media very poor customer service

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Originally Posted by djmagnifique View Post
One of my V6 boxes died a couple of months ago. I was given a choice of morning, afternoon or evening appointments. I can't remember the exact times as I booked the morning appointment but I think the evening one was something like 4pm to 7pm.
I asked repeatedly for an evening appointment. None was given.
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Old 12-10-2018, 22:28   #17
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Re: Virgin Media very poor customer service

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Originally Posted by roughbeast View Post
I asked repeatedly for an evening appointment. None was given.

It could possibly be that evening appointments are only available in certain areas.
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Old 12-10-2018, 22:39   #18
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Re: Virgin Media very poor customer service

I have only ever been given morning or afternoon but the best way is via their forum as you get to decide which, although it takes like a week to get the first reply.
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Old 13-10-2018, 17:05   #19
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Re: Virgin Media very poor customer service

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I have only ever been given morning or afternoon but the best way is via their forum as you get to decide which, although it takes like a week to get the first reply.

That's fine if you can do a week or more without internet.

I used my 4G connection with android as a WiFi hot spot, to get my PC on line My data allowance was blown in a few hours normal browsing.
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