50M Came back to 50mb, wish I hadn't...

garmcqui · 15-01-2012, 18:12

Well, I had 50mb for months, before it became unusable. So I switched back to the 10mb service, and back to my trusty Ambit modem. Speeds were great (albeit limited to 10mb) and 100x more usable than the 50mb service.

So, I was reliably informed by VM that the over utilisation issue on my local hub was fixed, so thought I'd upgrade and enjoy blisteringly fast downloads again.....Big mistake.

The jerkiness and constant buffering on steaming media is back to haunt me.

This is my thinkbroadband monitor from yesterday (10mb service):

And this is mine so far today:

Speedtest/Pingtest results:

Tracing route to bbc.co.uk [212.58.241.131]
Over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 27 ms 29 ms 7 ms 10.245.148.1
3 110 ms 19 ms 11 ms brnt-core-1b-ae1-143.network.virginmedia.net [2
13.104.146.165]
4 55 ms 54 ms 33 ms brnt-bb-1b-as1-0.network.virginmedia.net [213.105.174.249]
5 33 ms 25 ms 12 ms brnt-bb-1a-ae0-0.network.virginmedia.net [213.105.174.225]
6 41 ms 15 ms 162 ms glfd-bb-1b-as1-0.network.virginmedia.net [212.43.163.105]
7 36 ms 161 ms 10 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
8 17 ms 17 ms 39 ms tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
9 14 ms 10 ms 58 ms 212.58.239.249
10 103 ms 14 ms 29 ms 212.58.238.149
11 70 ms 84 ms 38 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

Any ideas? The service is shocking! And they've obviously lied saying the over-utilisation issue was fixed.

What site is it I can look at the average pings for each UBR?

kwikbreaks · 15-01-2012, 18:15

Quote:

Originally Posted by garmcqui

What site is it I can look at the average pings for each UBR?

http://ukinternetreport.co.uk/cmts/[COLOR="Silver"]

garmcqui · 15-01-2012, 18:24

ok thanks...

However it shows none of the acton UBR's looking too bad, ping wise. When I check my UBR, it comes up as: "uBR: acto1-2-0, Location: Acton (acto)". Which one's mine then?

Just did another ping test:

. Ridiculous.

qasdfdsaq · 15-01-2012, 20:44

Power levels?

garmcqui · 15-01-2012, 21:14

ok as far as I can see, I have a -15dB attenuator fitted:

Quote:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 298750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 74 55616000 Kbits/sec 298750000 Hz 2.0 dBmV 42.4 dB Hybrid
Locked QAM256 73 55616000 Kbits/sec 290750000 Hz 2.4 dBmV 42.6 dB Hybrid
Locked QAM256 77 55616000 Kbits/sec 306750000 Hz 2.0 dBmV 42.0 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 314750000 Hz 0.9 dBmV 41.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 43.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

--------------------------------------------------------------------------------

Primary Downstream Service Flow
Downstream(0)
SFID 3898
Max Traffic Rate 53000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 3897
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

15-01-2012, 21:20

Quote:

Originally Posted by qasdfdsaq

Power levels?

They're over 9000...

thenry · 15-01-2012, 21:21

Acton hasn't been upgraded to 100Mb yet, its scheduled for April 2012

http://shop.virginmedia.com/content/...%2001%2012.pdf

garmcqui · 15-01-2012, 21:36

I'm confused... what's over 9000?

And whats the 100mb upgrade got to do with this? lol

thenry · 15-01-2012, 21:39

Quote:

Originally Posted by garmcqui

I'm confused... what's over 9000?

ignore it

Quote:

Originally Posted by garmcqui

And whats the 100mb upgrade got to do with this? lol

not sure, ignition, qas, sirus etc. will know more so don't believe everything I say here. the 100Mb being available may ease the load but then again its capacity that needs sorting out

garmcqui · 15-01-2012, 21:40

Ok thanks, but i can't put up with this service until April, if it's not improved in a few days again I'll be downgrading to the 10mb service again, it was perfect...

thenry · 15-01-2012, 21:50

send a written complaint, email to the CEOs office

Quote:

Neil.Berkett@virginmedia.co.uk

also just curious, when do your free upgrades kick in... http://www.virginmedia.com/doublespeed

garmcqui · 16-01-2012, 06:27

Already done, he's already applied a couple of 50% compensation payments to my account to make up for the poor service, after i complined to the ombudsman. But didn't really say much about the problem highlighted.

Chrysalis · 16-01-2012, 15:25

classic example that a lesser congested slower service is better than a highly congested faster service.

The problem now is if you downgrade they will probably keep you on docsis3.

kwikbreaks · 16-01-2012, 16:45

Quote:

Originally Posted by Chrysalis

The problem now is if you downgrade they will probably keep you on docsis3.

Yes that's what happened on mine with a VMNG300 and I imagine the Superhub may be the same - I think they must support DOCSIS 1/2 as they have a green light which indicates that although on 30 and above I imagine it's a fault condition.

Speed wise mine holds up well on 10Mbps - after all anybody paying for 100 and only getting 10 would probably just bin VM. Not sure what the ping and jitter would be like for gamers - my VOIP phone seems OK but I guess that's not a reliable pointer. Also my TBB monitor isn't anywhere near as bad as the gory example posted.

benc1 · 16-01-2012, 22:09

Where did you hear the over utilisation had been fixed?
I'm on the same uBR and take a look at this thread for updates: http://community.virginmedia.com/t5/...428571/page/10 (Latest fix date given February 8th)