i have been having issues from 20th Dec and was told on 20th Jan that would be 3rd march Maybe before fixed ...
i posted the following on virgin forum too ...
hi
i have being having slow down since 20th dec 2011 !!!! when i call VM on 5th Jan 2012 was told that the issue would be fixed by 18th Jan ... so when i was still having same issues i called them on 19th Jan ,
i have being having peak time slow downs and i was told that it will not be fixed until 3rd March !!!! maybe !!!!!
i was told that it was because of customer miss use ???? too many people all using there max internet at same time ??? and also to many people on peer to peer ?? YER WOT EVER !!!!!!!!!!
the manager i spoke to did not agree that this issue was not good enough as they say that i have conection and i sould not expect good speed at busy times !!!!
i finally goit him to agree to to a complete refund as the point of paying for internet is for when you want to use it !!! not for internet when your out at work/school/whereever but in your home !!!
I have noticed that this is not only in my area (31) but looking round forums it seems to be all over the contry !!!
I have been a big big supporter of Cable internet from the start !! and was on Blueyonder from the beginning, then tellywest to NTL then to Virgin !!! every home i have had i only had cable internet !!! and always always recomended them because of the quality and stablity of the connection !!! up until this i would always get almost full speed connection any time day or night !!!!
It seems to me that all started to go down hill for me once i had my New TiVo box installed ??? is this coincidence ???? but when i my hd box replaced by engineer they told me they were flat out doing 15-20 installs A DAY !!!! and as the TiVo box they claim has its own 10mb feed is this the issue ???
fingers crossed someone will tell the real reason for the issues
http://community.virginmedia.com/t5/...ighlight/false