Be Aware - SPAM call from VM Technical Department
19-07-2018, 11:28
|
#1
|
Virgin Media Employee
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates
BB: VM XXL
TV: VM XL
Phone : VM XL
Posts: 3,114
|
Be Aware - SPAM call from VM Technical Department
Just to let folks be aware the scammers are at it again. Just had a call from a very Indian "Alex" at the Virgin Media Technical Department saying my connection has been compromised and was I sitting in front of my PC now.
When I said that I also worked for Virgin Media and was interested to see which department he was in the answer was just a repeat of Virgin Media Technical Department.
I'm guessing most on here will be aware and not give out details over the phone to cold callers.
Don't let them remote your PC.
Don't give them any details including credit cards, userid/password
Don't let them remote to your router.
You could have fun with them maybe but best just ring off.
__________________
I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
|
|
|
19-07-2018, 12:13
|
#2
|
Ice Cold
Join Date: Oct 2006
Location: Leeds, Seacroft
Age: 46
Services: XL TV
M Phone
200MB BB
Posts: 1,552
|
Re: Be Aware - SPAM call from VM Technical Department
Had this last year, they claimed to be calling because they could see there was a fault on my line and wanted access to my pc to check everything was ok so they could fix the issue.
Had a bit of a ding dong on the phone with them as they wanted account details and my details. After asking them why they couldn't access the router themselves without the need to have access to my pc. They tried to explain it was from my pc side of it not their side and they can see from monitoring software at their side.
Told them I was at work so they asked if they could either call back later or contact someone at my home address who might be in.
I hung up and got missed calls for about 5 days after before I blocked them.
|
|
|
19-07-2018, 12:49
|
#3
|
cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,808
|
Re: Be Aware - SPAM call from VM Technical Department
2 calls this morning from Sky MC (NC?) saying that my warranty was now out-of-date and so I should renew it to prevent "large costs" when it failed.
He asked if I had Sky, and I told him I didn't, but he then continued his spiel.
I reported the call online to the fraud hotline.
|
|
|
19-07-2018, 19:15
|
#4
|
Permanently Banned
Join Date: Jan 2012
Location: Near France
Services: Tivo XL
150mb broadband
L phone
Posts: 1,817
|
Re: Be Aware - SPAM call from VM Technical Department
I just let them say their introduction and then say that I work for the Metropolitan Police Fraud Squad and that your call is being traced at this very moment.
Then hang-up.
|
|
|
19-07-2018, 20:41
|
#5
|
a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
|
Re: Be Aware - SPAM call from VM Technical Department
The worst thing though is that VM have also tried similar marketing techniques to try and up-sell some of their addon features like homeworks.
Had a guy with a dodgy sounding premise, but who was definately from VM, who wanted to 'enhance' my wifi via the superhub. I let it play out for a while as I was intruigued but it was just marketing waffle to sell more useless addons.
|
|
|
26-07-2018, 11:10
|
#6
|
Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, www.daves-world.co.uk. A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 16,873
|
Re: Be Aware - SPAM call from VM Technical Department
If you have time you could do what dill did and keep them on the phone as long as you can but do nothing but say no not got that or can't see that.
Or do what my dad did and tell them to go and fuff themselves then hang up.
__________________
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th, wearing a mask and she still might be alive today.
|
|
|
20-12-2020, 05:51
|
#7
|
cf.geek
Join Date: Jun 2003
Location: Ra Port
Age: 70
Services: VM 200mb
VM Phone M
Posts: 566
|
Re: Be Aware - SPAM call from VM Technical Department
It seems they are back, got a phone call vm tech support (Mac) wednesday
Said my system had been compromised so i let him ramble on then he said they want to check my settings etc thats when i said you must be mistaken as my setup very strict firewall rules and is also behind a very good vpn.
So they then said it was my phone with vm that they were refering to so again i listen to their rants they then they want to install some "software" so i asked which software they wanted to install on my android phone it was teamviewer, at this point i just stopped them and informed them that
1) That i have recorded the conversation
2) That my mobile phone is not on vm network
And then i sort of blasted them with some very colourful expletives before hanging up
|
|
|
20-12-2020, 08:29
|
#8
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,052
|
Re: Be Aware - SPAM call from VM Technical Department
The thing is, at one time their accents would have been a dead giveaway, not so now that VM use those offshore call centres. Someone calling themselves by an English name with a foreign accent could just as likely be from Virgin Media.
One of these days someone is going to tell a legitimate caller working on behalf of VM to F off and, if they complain, VM will start to whine about innapropriate behaviour by the customer
|
|
|
20-12-2020, 09:29
|
#9
|
cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,869
|
Re: Be Aware - SPAM call from VM Technical Department
I get the BT fakers calling my on VM.
|
|
|
20-12-2020, 10:18
|
#10
|
The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 71
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,163
|
Re: Be Aware - SPAM call from VM Technical Department
VM doesn't call anyone. They will however notify about issues on their website status page and no I don't use VM mobile so I can still get online to check service status.
__________________
Hell is empty and all the devils are here. Shakespeare..
|
|
|
20-12-2020, 12:15
|
#11
|
cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,305
|
Re: Be Aware - SPAM call from VM Technical Department
Quote:
Originally Posted by Maggy
VM doesn't call anyone. They will however notify about issues on their website status page and no I don't use VM mobile so I can still get online to check service status.
|
They still call me, on my landline and mobile, sometimes several times a day. When it's the real VM the same 0800 number shows and they call me by name (I know this number can be spoofed but I'm confident it is them). I also had a spate of VM scammers but they ring me on my work phone which is a bit of a give away.
|
|
|
20-12-2020, 12:21
|
#12
|
The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 71
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,163
|
Re: Be Aware - SPAM call from VM Technical Department
I haven't been called by VM for years. I ONLY deal with them via the webspace or email.
__________________
Hell is empty and all the devils are here. Shakespeare..
|
|
|
20-12-2020, 12:54
|
#13
|
R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
|
Re: Be Aware - SPAM call from VM Technical Department
My son had a call from someone claiming to b VM Billing when i was in Hoispital asking for account password so my son just hung up.
|
|
|
20-12-2020, 13:08
|
#14
|
cf.mega poster
Join Date: Jul 2004
Location: At the Leaving door
Posts: 4,050
|
Re: Be Aware - SPAM call from VM Technical Department
All I get are emails asking me to throw money at the latest iphone, fantastic package upgrade deals, or informing me of the fabulous shite I can see on TV over the coming month, sometimes with (no) chance to win a fabulous prize
|
|
|
20-12-2020, 15:43
|
#15
|
a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
|
Re: Be Aware - SPAM call from VM Technical Department
Quote:
Originally Posted by Maggy
VM doesn't call anyone. They will however notify about issues on their website status page and no I don't use VM mobile so I can still get online to check service status.
|
Erm yes they do. They even call you asking for your account password* to prove it's you just so they can then try to sell you junk.
*Used to be the full password, now they at least ask for some different characters.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 22:21.
|